Medlaserdepot The Laser Outlet Sells Equipment the don't have. Will not give refund of money or send working product. Internet

So since my last posting, the handpiece has broken and been in their possession for two months.  They claim to be waiting for a repossession of someone else's item to send it to me. Really?  This information has only recently been provided to me after hounding them daily with calls and emails.  Looks like small claims court!

Since my last post, not only has the issue been resolved, they sent us two additional pairs of laser safety goggles.  Been using the laser for a month now and it works perfectly.  We are so happy with all three of our working handpieces. 

The staff there have gone out of their way to make sure all is well on our end.  The owner even emailed and called several times over the last month to make sure there were no issues. 

I would recommend these people and plan to buy my next laser from them in June.  You can not beat their prices.

I don't believe anything I read on these sites. I have actually bought 4 lasers from these people. The third laser did take longer than expected. We did however get all of them, and they have been pretty good about helping us. I have also purchased from other dealers (we are a chain), and not one has anything nice to say about the other. These sites are cesspools for gossip, and personally I don't give them much merit. Had I not actually done business with these people, I might have actually believed this stuff. 

Like the other poster wrote, always give the company a chance. I agree with him/her. 

We contacted both of these customers, and both were addressed. One was give a free exchange, and the other was delivered successfully on the first delivery. 

We also were notified that one of the posts were placed by a third party (a competitive laser company), and the post was not approved by the customer. 

I am having an eerily simlar issue with this company.   I thought at first they were grossly imcompetent but now think they are common thieves and running a scam.  I ran this by my attorney who said that Florida is rife with this type of consumer scam and as a state does little to prevent it.  

I am going to give them a week or so to make good on their claims and contractual obligations and then I will file my own separate complaint.  I have experience with driving some "bad Seeds" out of the cosmetic medicine industry in the past.  One suggestion is always include the names of the principal players.  They will often change the name of the company.  Med Laser Depot has done just that recently.  They were formerly the Laser Outlet.  Using the names of the CEO and company officers makes it more difficult to keep cropping up under a different name.  Go on medicalspamd.com.  There are 5000 physicians in aesthetic medicine who are eager to hear about the bad eggs in the industry.  

Be fair.  All companies make mistakes.  It is how they do or don't stand behind their services and products that separate honest mistakes from crooks.  Stand behind what you say.  Identify yourself, you have nothing to hide by telling the truth.  Name the names of the company officers of the offending companies.  They can and do change the names of the company when the heat is on.  This is the key to driving them out of the industry.