Report: #1447375

Complaint Review: Merchant Industry - new York ny

  • Submitted:
  • Updated:
  • Reported By: Doug — Phoenix AZ United States
  • Merchant Industry
    36-36 33rd St. Suite 306 Long Island City, NY,
    new York, ny
    United States

Merchant Industry overcharge new York ny

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Run from this business! I've attempted to resolve issue's for months for our e-commerce business without any success. Good luck trying to communicate with them as well. You can email them on every issue and beg for a response and you still get ZERO response. I was sent to them by a third party and now I'm looking at switching because these guys simply don't care! Sean Puri sent me a new contract back in March 2018 stating new rates and just sign. We signed and we are still being charged the old rates even as of this writing. When asked about our rates Paul informed me that Sean didn't have us sign the correct documents so he did send them. They put our parent companies name on the credit card report so now I've been flooded with customers calling stating they didn't purchase anything from that company. This has also led to three charge-backs at $35. per charge which is totally their fault however they seem unable to make this change which I've asked since March/April 2018 time frame.
I've dealt with Nafisa Sanchez, Paul Kanevsky and Sean Puri and all three don't seem to care about fixing it.
SO IF YOUR LOOKING FOR A CREDIT CARD PROCESSOR RUN FROM THIS COMPANY! I'd say that one could accuse them of being a scam or ripoff as your under contract for one rate however they charge you another.
I've given them sufficient time frame to fix their mistakes and even just yesterday I asked them for feedback on the overcharges on our invoice which I sent to the three names above and as of this writing, NONE of the three even cared to state they received my email.
I'm even moving towards talking with my attorney on this issue about them as we're now talking about a decent amount of cash in fee's they really owe me for overbilling.
If I could give zero star rating I would have. Just look at all the other people who have given them exceptionally bad reviews. You think they have a problem!

This report was posted on Ripoff Report on 06/13/2018 09:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merchant-industry/new-york-ny-11106/merchant-industry-overcharge-new-york-ny-1447375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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