Complaint Review: Meritage Homes
Meritage Homes Rusty Crandle (P), John Dorthy (VP), Ryan Gamble (sales man), Mitch Burner (super intendant) Did not do as contracted and cancelled our purchase contract, costing me money! Centennial colorado
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We contracted with Meritage Homes to build us the exact model as the Konosha at Richard's Farm in Arvada. (Ryan Gamble sold us ot 21) Thursday at 6 pm we received a 70 plus page purchase agreement that had to be e signed and returned no later than 9 am the following morning, he claimed "we have a buyer standing by to buy that lot, it would not be fair to the other sales person" I thought that since he took our earnest money we had the lot! we were told by Ryan not to write anything in the contract (opinions, questions or changes etc.) because it would complicate the contract and purchase, never believe a sales men, you will pay for it. The contract is extremely one sided for Meritage Homes (consult lawyer). The models are done extremely well and are deceitful, constant bate and switch.
The water line on the model is 1 1/4", they installed 3/4" and was expanded to 1", not what we were sold. Our loft was miss-framed by three feet, brought to their attention, walls were cut in place along with the exterior sheeting, framing and dragged over. I regretted having said anything after repairs were done. Where the Tyvek was cut it was not taped, the siding was nailed to the sheeting not the framing, missing/loose framing etc.
Met superintendent Mitch burner, third in six months. Questioned him about the dinning room light switch installation on the back wall, light switch for the bedroom on the first floor, he said "the dining room switch was due to framing, its extra money"! Called for curtesy electrical inspection to check over the location of the switches, I was informed that if it was over 5' they would have to change it, it was only 4'10" in the bedroom! Mitch Burner was mad and began to yell and scream at the top of his lungs as to why I dared to call for the curtesy inspection and how I dared to question him?
Concrete porch and stucco were both done and froze over night, ACI states concrete that freezes over night develops internal cracks that weaken it, they coated the porch to cover it up before they sold the house. As you can imagine dealing with such difficult circumstances and nothing was fixed when brought to their attention.
Sent Mitch numerous emails, text and pictures to correct. His reply "it is all WHITE WASH, we are not building customs or semi customs, we are track builders." More like blow and go! The support I beam was misplaced and missed support for second floor beam by 4 inches. On December 27th my realtor, Ryan Gamble, Mitch Burner, Paul PM and Jason from main office met to express my concern and bring to their attention what needed to be fixed prior to house dry-walled.
Mitch had the walk through list, Paul agreed to install one three way switch in that bedroom. Nothing different than before, email, text, calls and more..... Insulation was done and lots of spots needed attention, Mitch during pre drywall walk said it had to be 4", I taped my meetings, took pictures, kept all emails and text to prevent claims of hearsay by them. So much frustration, I called the president of Meritage Homes "Rusty Crandle" he said "I will send my VP, Jon Dorothy, to meet with you and resolve these issues". We met , Paul (PM), I showed him many pictures and he said and agreed that "he would not take that either", I mentioned to him that when they had started the drywall I had spoken to Mitch and asked him to call the insulation company to touch up areas of concern, above the garage there was exposed plumbing and walls that had less than 2 inches of foam sprayed and he replied proudly "I have passed third party verification and City of Arvada's permit too"!
I showed him the layout prints for our bathrooms that we had chosen and signed on 6/23 and he said " we will tear out the wall sections and will fix the insulation along with the bathroom vanity to reflect the layout you have chosen, will vent it through the roof, will caulk the siding as it is required by CYM plank etc." he also emailed the list to me and nothing was ever done. We upgraded our cabinets for an additional $14000.00 to natural maple finish, we received pink cabinets and they refused to replace. Painter used primer for ceiling only, no paint, we paid $2200.00 to have the ceilings painted not primed etc. Long story short Rusty Crandall had invoked Section 7 D from the purchase contract to cancel our purchase. Lots of useless taped meetings, kept emails, text and conversations, he would have never cancelled and would have bent back wards to fix everything if the housing market had cracked and would hold us to pay full amount as agreed on the contract!
Look up my3cents.com reviews etc. Rusty Crandle is so shameless, he cancelled our purchase agreement 1-2 weeks from closing! My advice to you is take your money and RUN, they sold the house to a nice unsuspecting family as is for $666K, $28K more than our contract and told them "the purchaser walked away from the house" yeah right Crandall!
This report was posted on Ripoff Report on 04/15/2018 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/meritage-homes/centennial-colorado-80112/meritage-homes-rusty-crandle-p-john-dorthy-vp-ryan-gamble-sales-man-mitch-burner-1438777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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