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Report: #1212532

Complaint Review: Merrick Bank - Internet

  • Submitted:
  • Updated:
  • Reported By: Robert — Dover New Hampshire
  • Author Not Confirmed What's this?
  • Why?
  • Merrick Bank Internet USA

Merrick Bank Merrick Bank claims late payment on record for paying 300.00 of 382.85 balance received 2 days before monthly bill sent out. Internet

*General Comment: I would explain and give you a courtesy adjustment

*Consumer Comment: Late is Late

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Merrick Bank claims I was late because I added and additional payment of $300.00 on an account that had a balance of $382.85. Of the remaining balance of $82.85, I was billed $70.00 (twice normal of the regular $35.000 because the extra payment of $300.00 was recieved before the next bill came out, they claimed I was late!

Time line: Prior to Nov. 2014 card had 0.00 bal, then used. 12/2014, billed $35.00, paid $100.00 leaving balance of $382.85. 01/28/15, $300.00 paid towards balance. Payment arrives prior to bill being sent out, Merrick files my payment as "late" and doubles my $35.00 payment to $70.00, however the bill states the $70.00 is not due until 03/23/2015.

My "Go-Score" drops from 734 to 722 for paying a day or two EARLY by my credit union's web site. Now I have paid the balancei n full, printed out complease copies in the event the state attorney and credit unions will need them once I file a complaint with them.

I will keep a zero balance and lock the card away, as cancelling the card may have a negitive effect on my FICO score. Beware, the phone help at Merrick Bank is hostle, mean and sassy, espaecially Malinda that claims to work out of NY state.

This report was posted on Ripoff Report on 03/01/2015 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/merrick-bank/internet/merrick-bank-merrick-bank-claims-late-payment-on-record-for-paying-30000-of-38285-balan-1212532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 General Comment

I would explain and give you a courtesy adjustment

AUTHOR: fAlken76 - (USA)

POSTED: Wednesday, August 24, 2016

When I worked at Amex I had customers do this often, you paid while you were at the tail end of the previous billing cycle and did not make a payment by the due date once the cycle closed because you thought the $300 was paid on time.

 

Fair enough, it's an easy mistake.  I would have explained the billing cycle to you so you understood what happened and given you a courtesy adjustment on the fee.  That way you'd know what happened and why the fee appeared and more importantly how to avoid it in the future.  Merrick bank doesn't seem to operate with customer retention in mind if you ask me.  But then again their target demographic are people with terrible credit which explains their insane interest rates.

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#1 Consumer Comment

Late is Late

AUTHOR: coast - ()

POSTED: Sunday, March 01, 2015

Your minimum payment due on 1/23 incurred a $35 late fee because it was late. It appears you failed to pay the minimum due by 2/23, so you incurred an additional $35 late fee.

For some reason you think the January payment was early because it was received prior to the next bill date. You are incorrect. It was late. Deal with it.

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