Report: #1182539

Complaint Review: Metabank

  • Submitted: Sun, October 12, 2014
  • Updated: Sun, October 12, 2014
  • Reported By: Jim H —
  • Metabank


Metabank HIdden Fees on Prepaid VISA Nationwide

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I had a prepaid VISA card with a small balance (approx $5).  The card clearly says on the front "FUNDS DO NOT EXPIRE" and I confirmed with a phone rep that balance was available.  However the card's "thru date" has expired (approx 2 weeks ago) and back of card states a "$3.95 monthly fee will be assessed after this valid thru date".  Still, that leaves a small balance, even after the first monthly fee.

HOWEVER, since card has technically expired, I cannot get near any remaining balance.  Why?  To get at the funds, I need to have a new card issued for a $15 fee.  The service rep in the Phillipines that I spoke to states this is "company policy".

So....even though they SAY that funds never expire after expiration date, they have found a back door route to MAKE the funds expire (so they can pocket the balance).  Clearly, no one would spend $15 to get their $5 back.

State law where I live forbids the expiration of funds and charging monthly fees to have the card.  They have attempted a clever trick to bypass the law and keep the funds, anyway.

Be very cautious when purchasing any gift card issued through Metabank.

This report was posted on Ripoff Report on 10/12/2014 04:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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