Complaint Review: Metro PCS - Internet
- Metro PCS Internet USA
- Phone: 1-877-6033032 ex. 2558
- Web: MetroPCS.com
- Category: Cellular Phone Companies
Metro PCS I ordered one phone, they charged me for three phones and won't return the $209.88 that they illegally debited from my account. Internet
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Don't order a cell phone from Metro PCS's web site unless you want multiple unauthorized charges on your credit or debit card!
I ordered one phone and my debit/checking account was charged in the amount of 104.94. Then, my same account was charged TWICE four days later, each time in the amount of 104.94. Those second and third charges WERE NOT AUTHORIZED by me and my money has not been returned to my account. I have numerous bounced checks and debits as a result of this and whenever I call to try to get my money back, I'm told "Sorry for the inconvenience" and the "Corporate has to process it".
I spoke to Zaire (zggonzalez@int.speedfc.com) on November 20th and she assured me that she would expedite my request. I haven't heard from her since and she has not returned my emails. The phone number on her email was bogus. On November 27, I spoke with Christopher, who is supposed to be some sort of supervisor. He assured me he would look into it and contact me at 2:30pm that same day with an update. Not only did Christopher not contact me as promised, he has also failed to return my phone call when I attempted to contact him.
It has been over two weeks and I still don't have my money. Please do me a favor and contact:
Christopher: 1-877-603-3032 ex. 2558
Zaire: zggonzalez@int.speedfc.com
Ask them where my money is!
Thanks.
This report was posted on Ripoff Report on 12/01/2014 03:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/internet/metro-pcs-i-ordered-one-phone-they-charged-me-for-three-phones-and-wont-return-the-209-1192340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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