METRO PCS METRO PCS IS A RIPOFF  Nationwide

METRO PCS;

    My daughter bought an expensive Smart phone from Metro PCS for my retirement that I did not attempt to activate for 9 months because I was tied into a contract with AT&T. When I did try to activate the phone, it did not work. I spent a couple hours on the phone trying to get someone in the customer service department (ALMOST NON-EXISTENT)... Finally We got some "FIRE-TRUCKING IDIOT" in the Phillipines that could not help with activating the phone. 

   The next day I took it to a METRO PCS  authorized dealer in Broward County, Fl. (she hardly spoke English) and learned the MICRO S.I.M. card needed to be replaced for $20.00 because they automatically expire after (9) months if not activacted within (9) months. That pissed me off but I wanted to activate my new smart phone and told her to do it. She said wait and I'll take care of you after I help other customers that need to pay thier bill. 15 minutes went by and I went to the front of the line and said, HEY WHAT ABOUT ME??? I HAVE BEEN HERE LONGER THAN SOME OF YOUR CUSOMERS THAT CAME IN AFTER ME AND ALREADY GOT SERVICE AND LEFT". 10 Minlets later she came to me and said sorry we are out of of the S.I.M. card you want.

   A couple days later my wife and I went to a different authorized dealer and the young man spoke English, was pleasant and there was almost no line. He told me the card would bo $10.00, NOT $20.00. We said, "GREAT HOOK ME UP". Ten minutes later my new smart phone was activated and all seemed right in the word. Then the nightmare... He was ringing up the sale and the final cost was $38.16, not $10.00. HE WAS CHARGING ME $10.00 FOR THE CARD AND $26.00 ACTIVATION FEE WITH $2.16 TAX. His explanation was people know there is an activation fee. DO PEOPLE ACTUALLY PAY. Obviously, I did not pay and pulled the S.I.M. card out told him what a piece of S--T, thief he was. Imagine, being told $10.00 & and when paying told $38.16. We left (3) messages for the manager in one week, but never got a call back.

   I called AT&T and had my phone reactived.

METRO P.C.S. IS A RIPPOFF WITH NO CUSTOMER SUPPORT WHATSOEVER. Obvious the company is designed to take and not give to the consumer. That is why the have the cheapest rates in the country. NOT WORTH IT FOLKS.

Wolfecyborg