Report: #1370071

Complaint Review: METRO PCS

  • Submitted: Thu, April 27, 2017
  • Updated: Thu, April 27, 2017
  • Reported By: VALENTINO64 — Las Vegas Nevada USA



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 On Feb 2, 2017, I went to Metro PCs and purchased a LG Aristo cell phone. I was told that they were doing a Promotion for free phones. They gave me the rebate form and said follow instructions and submit the rebate. On Feb 3, 2017 my headphone didn't work, no music was playing. I took it back to the Corporate Store the manager used his headphones and said yes this phone is defective and gave me a new phone. A couple of days later, I submitted my rebate with the last phone that was switched out. About 2 weeks later I checked on my rebate online and was denied, reason was the receipt was invalid. I mailed in a copy of the receipt, and they resubmitted the rebate. I checked again online around two weeks later and was denied again. Reason, I was told that the IMEI number wasn't correct. I mailed in the copy from the box and they resubmitted the rebate. After that denial in March 31,2017 I went to the Corporate Store and spoke to customer service who said he think the promotion didn't start when i brought the phone and I showed him the rebate form showing that the rebate started Jan 23, 2017 to April 5th 2017. Then when he went to say you have to get a new line with the promotion and I said I did that the phone is new and metro gave me the number with the phone I purchase and showed him the yellow receipt I was given when I brought the phone. He ended up calling the rebate center and spoke to a representative named Nicole. I was called over and the guy at metro wanted me to hear for myself why I was denied. She said if you don't enter all the right information you will get a denial and she said she will resubmit it which was on Monday April 24, 2017. I just happen to check online Thurs April 27,2017 and see they denied me again and now this reason was According to their records on the Activation date of the headset the Service Line was not eligible for a Promotion Pricing Upgrade. I have no Idea what Metro is talking about. At this point I don't want to keep going back and fourth with Metro unless its someone with authority. I did customer service and managers at a Corporate Office and I have been told by numerous people when it come to the Rebate...its being taking care of and as of April 27, 2017 I've been denied 6 times. I feel if Metro want to keep the Rebate and they can't give me an answer that make sense why I shouldn't get it, I would like to have my money refunded. I'm not the only one complaining about the Jan 23,2017 to April 5, 2017 rebate. A company of this magnitude should be embarrass to do this to a customer, its a 60 dollar rebate and I have a $60 a month plan, you already made $129 when I purchased the phone and another $120 for March and April service. That is already $249 dollars, so my question is are you willing to lose a customer and other customers like my son in law, daughter and 2 sons over a $60 Rebate which you haven't honestly explain to me yet why you feel I shouldn't get it.

This report was posted on Ripoff Report on 04/27/2017 04:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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