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Report: #1406923

Complaint Review: Mhc kenworth naahville tn - Nashville Tennessee

  • Submitted: Tue, October 17, 2017
  • Updated: Tue, October 17, 2017
  • Reported By: Bill — Port orange Florida USA
  • Mhc kenworth naahville tn
    550 spence ln
    Nashville, Tennessee

Mhc kenworth naahville tennessee Put a transmission in my truck when i did not need one Nashville Tennessee

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 On monday yje 9th of october when i syarted driving in the morning after leaving the scale house in lentucky i immediately noticed a load grinding noise in my drive tran i assumed i was losing my transmission.i call mhc kenworth in naahville explained what was going on.and i was heading there way.i got there drooped the truck off for them to check out.later that day i called to get a up date.i talked to alisha she said they ordered me a clutch rod mine was wore out .i then ask her do i need a transmission she paused for maybe 10 seconds.then came back on phine and said yes i i ok the job.i gave them till noon the next day.

i actually left there yard at 3 am wednesday morning.i had deliveries to do.i delivered to us foods early that morning then drove to dothan alabama and spent the night.i turned my truck off as usual a d started my generator.the next morning got up little after 5 am made coffee started driving little before 6 am.i immediately started hearing the same noise i called mhc kenworth .a couple of times before i got service on the line.i asked him if he could hear that noise he said no not over then phone.i asked him how he could not i called 2 of my friends and they could hear it..he told me to bring it back and the would look at reply was im down in florida i continued to drive to the prison in marrianna fl to deliver the grinding continued for a half hour a nd stopped So after my delivery.i drove to performance peterbilt in nashville tn. As luck would have it.the service manager worked for mhc nashville for 4 years.i explained what the problem was and that mhc had just put a new tranamission in the truck the day before.they took a look at my truck and in 5 to 10 minutes the figured out what was wrong with my truck. I had 3 leaking air bags 1 with a big hole in it you could hear 10 feet away from the truck and 2 with slower leaks. By leakig air like that it was not allowing ghe suspension to air up all the way.there for binding up my drive shaft. I called a couple time to get ahold of anthony scott servi e mamager and mhc nashville.when he finaly returned my call I w Explained the situatio and asked who diagnose my truck and that I had specifically asked Alicia if I needed a new transmission and she said yes when that was not the problem at all he asked for a little time to get with his people and he would get back with me and find out everything. he has yet to get back with me that's been over a week ago. I have called him on the few occasions and left messages. he won't return my calls and of course they have their arbitration agreement on the repair order sales orders and so forth. so now I have to start the arbitration process which is going to cost me more time and more money and they know this I have done business with MHC Kenworth for years but never again I am completely done with this outfit

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