Complaint Review: Mills Chevy - Moline Illinois
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- Author Confirmed
- Mills Chevy 1610 39th Avenue Moline, Illinois U.S.A.
- Phone: 309-797-1241
- Web:
- Category: Auto Dealers
MILLS CHEVY IS A JOKE! IF ANYONE CAN, IT'S NOT MILLS ripoff Moline Illinois
*UPDATE Employee: Freedom of speech is a wonderful concept, provided we give all the facts.
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I bought a 2005 Chevy Uplander from Mills Chevy in March of 2005. We have had numerous problems with them.
First off, they screwed up our pay off on our old van by $4000.00, then tried to get us to pay for THEIR mistake. I brought the mistake to their attention several times and they chose to ignore it, they were selling me a car, so they didn't care! I then again brought it to their attention 3 weeks later when GMAC took a payment from my checking account for the car I didn't even own anymore! They have some real smart people working there I tell ya!
Number 2: we drove our new car, OUT OF THE SHOWROOM, and got 4 miles down the road only for the check engine light to come on. Needless to say i should have told them to shove it then! EGR valve was stuck, no biggie! The battery was dead when we bought it, so they EGR thing didn't surprise me! What did surprise me was that my interior and exterior lights pulsated after the sun went down, my car was losing power, and my door locks would lock and unlock on their own.
So I took my car back to Mills to have it looked at. I was told after the THIRD TIME of having it in the service shop for the same problem that I wasn't used to driving it yet and it was a little bigger than I was used to and I needed to just drive it a little more and attempt to get used to the feel. (It sits on a truck chasis, so it's a little different than the Pontiac Montana I traded in, but I still didn't appreciate the comment, I ALSO OWN A 2000 CHEVY SILVERADO EXT CAB TRUCK, I KNOW HOW TO DRIVE A TRUCK)I have yet to figure out what my driving ablity has to do with the lights, but I said nothing.
So my husband and I took it back. AGAIN, for the same problem, right away, immediately after the technitian got in my car and seen my husband, they found the problem, the alternator, that I had been saying for 3 weeks, but I am a woman, what the hell do I know?
Well, since then, the car has been towed because it wouldn't start, the security features went bad,they called to tell me it was done and the problem had been fixed, so I drove in there to pick it up only for the car to not start when I got there!
It still has the problem with the pulsating lights, there is a tick in the engine, a whining under the hood, the DVD player and CD player were broken,they fixed them, I picked the car up on a wednesday, and by friday the DVD player was broke again, but they won't fix it, my On Star broke(that had only been used 1 time)it stalls at stop lights and stop signs, has a chugging feeling when it's in park(but Mills says that is normal)it overheats, the passengers seat was broken(but they compared that to the Uplanders on the lot and they all were loose)that was a lie, that finally got fixed after I threw an absolute fit about it being annoying and showing them that no other Uplander on their lot did that. THAT WAS JUST CALLED PURE LAZYNESS!
Some days my car doesn't want to start at all!
My husband and I are very upset with the way we are being treated. If someone buys a $34,000.00 car, it should run like you paid that much for it, instead, we got a car that's not worth 343cents.
We went as far as to try to trade it in and get something different, because GM won't do a trade assistance and they told me my car wasn't worth anymore than about $12,000.00!
WHAT THE HELL? I JUST BOUGHT IT BRAND NEW IN MARCH!! It's not worth anymore than that because it has serious issues that can't be resolved because the mechanics that work at Mills aren't any smarter than the pencils they write with.
I am so irritated, I paid a lot of money for this car and should at least be compensated for the inconvenience of the whole situation.
I have put more miles on the rentals cars I get from Enterprise Rent A Car than I have my own. It has been in the shop almost 20 times, 17 to be exact!! Don't you think if Mills cared about their customers that they would try harder than they are?
Ask me about Mills Chevy, I'll tell you! They are the biggest bunch of idiots that I have ever met. The sales team is great, but when it comes to finance and service, you'd have better luck letting my 6 year old son do the figuring and my 4 year old son to do the work to it!!
It's all about money with them! Well, they've lost my service, the service of my entire family, amd the service of everyone who sees my car! I have wrote all over the windows.
They say
"I bought this lemon at MILLS CHEVY"
"Don't buy a car from MILLS CHEVY"
"This car has been in the shop 17 times"
"My other car runs!!"
I said I would advertise for them, and I AM DOING JUST THAT!!
Mills slogan is "If Anyone Can, Mills Can" well, Mills CAN'T do anything but rip you off and sell you a piece of crap car and pass it off as the nicest car on the lot! So my slogan for Mills "If Anyone Can, IT'S NOT MILLS"
Feel free to give feedback, I am sure I am not the only one who has had a problem with them.
I WILL NOT BUY ANOTHER CAR FROM MILLS CHEVY, I'D RATHER WALK THAN HAVE TO DEAL WITH THEM AGAIN!
Alison
Reynolds, Illinois
U.S.A.
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This report was posted on Ripoff Report on 07/31/2005 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mills-chevy/moline-illinois-61265/mills-chevy-is-a-joke-if-anyone-can-its-not-mills-ripoff-moline-illinois-151925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Freedom of speech is a wonderful concept, provided we give all the facts.
AUTHOR: Mills Chevrolet - (U.S.A.)
SUBMITTED: Tuesday, October 07, 2008
I was shocked recently when I discovered this post directed toward our dealership. I have worked at Mills Chevrolet for over 16 years and I have never seen a negative online comment posted in regard to our dealership. At first I was apprehensive to respond because in my opinion most rebuttals look like two parties arguing which doesn't resolve the issue or situation. However, after giving it some thought I felt compelled to clarify the circumstances from our perspective.
Many times when we are conducting business in the evening, (most lenders close at 5pm), we are unable to contact the lender to obtain an up to date payoff balance on a customer's trade-in. When this occurs we use an estimate until we are able to contact the lender. In this situation the estimate differed quite a bit from the actual payoff amount. Once this was discovered, the customer who posted the comment was given the opportunity to walk away from the transaction, which she declined.
It is true this vehicle was in our service department several times soon after it was purchased. Mills Chevrolet doesn't manufacture and assemble the vehicles we sell; however, we do take responsibly for servicing any problems that might occur after the purchase. The vehicle purchased was a newly introduced model by Chevrolet. Therefore our technicians were not as familiar with it as with other models. At times the symptoms a customer describes as a problem cannot be duplicated while in the service department. We do understand this can be frustrating to the customer, because it is frustrating to us as well. However, the inability to duplicate a problem has nothing to do with the customer's gender or a technician's motivation, as suggested by the blogger. It might interest readers to know over 50% of our deliveries are to women, so they represent a large segment of our business. In fact we have a female service consultant and several sales ladies. Not because we are pandering to the women's rights movement, because they are outstanding in their positions. So we take acceptation to remarks falsely accusing our staff of discrimination and indifference toward their job. This vehicle had a 3 year or 36'k factory warranty, with a rental vehicle at no charge. So there is no doubt the customer was inconvenienced for her time, however, it is worth noting that she was not charged for any operations performed or left without transportation.
We did attempt to help the customer trade out of the vehicle in question. The customer wanted to keep their payments the same with little to no cash down. Unfortunately, the fact that vehicles are depreciable assets coupled with the customer's finance and credit situation made reaching their terms unattainable.
Mills Chevrolet has been in business since 1952. It is family owned and operated. Our current dealer principle is a second-generation dealer, born and raised in Moline. He understands that customer relationships are vital to a dealers' current and future success. We would never intentionally upset a customer; this just wouldn't make sense and would be a counter productive business practice. I speak for the entire dealership staff when I say we are sincerely sorry the author of the post had any problems with the vehicle purchased at Mills Chevrolet. However, the omission of several key facts leads to false interputations, which in turn, puts our dealerships reputation in jeopardy. Freedom of speech is a wonderful idea, provided we speak the entire truth.
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