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Report: #796239

Complaint Review: Ripoff Report | Mirabella Motors RECOMMENDED Verified TRUSTED Business | Ripoff Report Verifiedā„¢ ā€¦businesses you can trust. Mirabella Motors, founded on trust, integrity, and respect. Mirabella Motors is proud to offer special values in their sales and business practices. Mirabella Motors, best prices, quality vehicles and trust. Tampa Bay area. Mirabella Motors specializes in high end and luxury vehicles. - tampa Florida

  • Submitted:
  • Updated:
  • Reported By: BEN — ST PETERSBURG Florida United States of America
  • Mirabella Motors RECOMMENDED Verified TRUSTED Business | Ripoff Report Verifiedā„¢ ā€¦businesses you can trust. Mirabella Motors, founded on trust, integrity, and respect. Mirabella Motors is proud to offer special values in their sales and business practices. Mirabella Motors, best prices, quality vehicles and trust. Tampa Bay area. Mirabella Motors specializes in high end and luxury vehicles. 4622 W.SPUCE ST tampa, Florida United States of America

Mirabella Motors RECOMMENDED TRUSTED Business REVIEW: Mirabella Motors is dedicated to providing every client with a positive experience while making every effort to exceed all expectations. Maribella Motors entire team of professionals are 100% dedicated to providing each and every client with a level of satisfaction necessary for developing a life time business relationship.
*UPDATE: Mirabella Motors pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Mirabella Motors recognized by Ripoff Report Verifiedā„¢ as a safe business service.

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REVIEW UPDATE: July 11 2019 : Mirabella Motors remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mirabella Motors is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Mirabella Motors has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Businessā„¢.

Over time and since becoming a member, Mirabella Motors has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mirabella Motors remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Mirabella Motors is Ripoff Report Verified

Ripoff Report Verifiedā„¢ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verifiedā„¢ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Mirabella Motors for its full commitment to quality customer service.

Ripoff Report's discussions with Mirabella Motors have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Mirabella Motors listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Mirabella Motors principal, Tony Mirabella, has informed us that his personal philosophy is to take the time to listen to each and every client and understand exactly what it is that they want before ever engaging in any formal business process or sales process. He expressed that in order to truly serve a clientā€™s bests interest that an open and clear line of communication must first be established. Mr. Maribella goes on to state "Only after establishing a clear line of communication and gaining a complete understanding of what the client wants can we then move forward to present every possible, viable option from which they will be able to make a well informed decision. Ensuring that each and every one of our clients is able to make a well informed decision is most certainly the best way to conduct sound business, exceed all expectations and build long term relationships."

One of the things Ripoff Report learned in the course of its review is that Mirabella Motors places the best interests of their clients above everything else. Building long term relationships based on satisfaction and trust is paramount to their overall philosophy and success.


Mirabella Motors is Ripoff Report Verified
Ripoff Report Verifiedā„¢ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


The information provided in this report below is based on comments made by Fernando Gonzalez, General Sales Manager, during an onsite inspection held by a third party verification company with no biases towards Mirabella Motors.

Mirabella Motors is a car dealership that specializes in high end and luxury vehicles. They have a high volume of high end vehicles, and work mainly with clientele interested in purchasing these types of vehicles. Fernando Gonzalez, General Sales Manager, stated the following about his company, "our goal is to create more volume be selling high end [vehicles] and make use of good cars."

Leads for Mirabella Motors are primarily obtained through the website cars.com. Potential clients can view Mirabella Motor's inventory Online or at their car lot in Tampa, FL. The customer will then inform the sales associate of which vehicle they are interested in, or the sales associate can help them find a luxury vehicle that will suit their needs. Mr. Gonzalez further explained the sales and services process, "once we show the vehicle, we go drive the vehicle. If the customer is happy with the vehicle....we go ahead and the customer does the application." Mirabella Motors will do everything they can to help their customers obtain the luxury car of their dreams. This includes offering their customers the option of easy and affordable financing.



CUSTOMER CARE & COMPLAINT RESOLUTION ā€“ MIRABELLA MOTORS

During the onsite interview Mr. Gonzalez was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Gonzalez expressed that their company rarely experiences complaints due to their excellent customer service. Mr. Gonzalez further stated, "if the customer is not satisfied with the product, we try to make them happy. It is our first priority. If there's anything we have to do on the vehicle, anything in our reach that we can take care of, we do so."

When asked to comment on complaints posted on Ripoff Report's website Mr. Coral expressed that the comments were written by an former employee. He further stated, "he was actually an employee...and he was acting in total rage. He stole some properties from the dealership, and it's kind of why we are in shock of the review. That he was even allowed to put in the review when we are actually pursing this person for something he stole from us. So, really we don't have customers putting in bad reviews and we try to work things out with customers." Mr. Gonzalez further expressed that they have been in business for over 15 years and have maintained, "a very good reputation."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Gonzalez expressed that his position was created in order to further provide excellent customer service. He additionally stated, "I'm on top of everything. So nothing happens here without be knowing what's happening. So that will assure the customer needs will be taken care of on time."

Mirabella Motors is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us when people put good reviews, of course. So being a part of the reviews is showing us when companies are happy and content with our services. It benefits us. The good thing for the website is for the consumer. The consumer knows who their dealing with, and we're very proud of saying we've been in business 15 years. And to have one or two bad reports from a customer who hasn't even given us the chance to address those situations, I think it's very outstanding!"



MIRABELLA MOTORS STATEMENTS FROM THE SALES MANAGER

" Each client has their own individual automotive purchasing needs, desires and circumstances. It is our job to listen to the client, understand exactly what it is that they want and ultimately provide every viable option available to them. Part of being able to exceed a clientā€™s expectations is to enable them to make the very best decision possible.

Mirabella Motorsā€™ entire staff has every confidence in conducting their jobs in a manner that will always provide the best possible result for our clients. Mirabella Motors takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mirabella Motors provides an excellent work environment and overall platform for anyone who wants to achieve success in automotive sales. Investing in the proper resources and training is critical towards the overall success of our entire staff. Making sure our staff is successful and happy is paramount towards not only the continued success of our business but more importantly building long term relationships with our clients. " Ripoff Report was pleased to learn that Mirabella Motors's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM MIRABELLA MOTORS

Mirabella Motors recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Mirabella Motors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Tony Mirabella, Ripoff Report is convinced that Mirabella Motors is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verifiedā„¢

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Mirabella Motors meets Ripoff Report Verifiedā„¢ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or ā€œwork from home businessā€, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, itā€™s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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MIRABELLA MOTORS  tampa, Florida

I BROUGHT A 2000 NISSAN FROM MIRABELLA MOTORS CASH ($4,000.00); THE DEALER GAVE ME THE ORIGINAL TITLE TO THE CAR. WHEN I WENT TO THE DMV TO TRANSFER THE TITLE TO MY NAME THE DMV REFUSE AND STATES THAT THE DEALER IS RESPOSIBLE TO GIVE ME TAG  AND TITLE.  WHEN I WENT BACK TO THE DEALER TO FIX THE SITUATION THEY NOW STATE THEY NEED TO CHARGE ME FOR TAG AND TITLE FOR PRICE OF $450.00.

WHEN I REFUSE TO PAY BECAUSE THE CAR WAS ALREADY PURCHASE AND A RECIEPT WAS GIVEN TO ME THEY PUT A LEIN ON THE NISSAN THEN A COUPLE WEEKS LATER THEY REPOSE THE CAR; THEN STATE I NOW OWE THEM $1,195.00 (PRICE FOR TOWING AND PLUS THE $450.00).  NOW THEY THREATING TO RESALE THE CAR IN 3 MONTHS IF I DON'T PAY INORDER TO GET THEIR MONEY. 

I FEEL THIS IS INJUSTICE, UNLAWFUL, AND ABUSING. MIRABELLA MOTORS SHOULD HAVE NEVER REPOSE MY 2000 NISSAN BECAUSE I DO NOT OWE THEM. I PAID THE CAR IN CASH IT WAS NOT FINANCE.  I PAID SO FAR $500.00 NOW I STILL OWE $650.00. THIS IS NOT RIGHT.  

PLEASE HELP!!!!  I NEED JUSTICE, WHAT SHOULD I DO?

This report was posted on Ripoff Report on 11/08/2011 02:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mirabella-motors-recommended-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-mirabella-motors-founded-on-trust-integrity-and-respect-mirabella-motors-is-proud-to-offer-special-values-in-their-sales-and-business-practices-mirabella-motors-best-prices-quality-vehicles-and-trust-tampa-bay-area-mirabella-motors-specializes-in-high-end-and-luxury-vehicles/tampa-florida-33607/mirabella-motors-tampa-florida-796239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
2Employee/Owner

#1 REBUTTAL Owner of company

FL Law: Tag/Title/Registration

AUTHOR: Mirabella Motors - (USA)

POSTED: Wednesday, November 23, 2011
With regard to this particular vehicle, the owner signed a COD agreement for the tag/title/registration. The fines associated with the tag/title/registration are mandated by the State of Florida. Though the price may seem excessive, it has nothing to do with our company, but a law instated by Charlie Crist in 2009.

We had a lien on the vehicle due to the fact that there was still money owed to us. Furthermore, the check that was written to cover the tag/title/registration fees bounced. After a month, and several attempts to retrieved the money, we took possession of the 2000 Nissan Xterra. This was after we were yelled at over the phone when attempting to collect payment, and even told to "repossess my car," (minus a few expletives). We did have to charge the customer for the repossession fee on top of the bounced check and fees associated with that. In an attempt to assist the customer with payment, we even set up a payment plan, so that they would not have to pay all at once.

The customer did indeed end up paying, and the vehicle is now in their possession.
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#2 REBUTTAL Owner of company

FL Law: Tag/Title/Registration

AUTHOR: Mirabella Motors - (USA)

POSTED: Wednesday, November 23, 2011
With regard to this particular vehicle, the owner signed a COD agreement for the tag/title/registration. The fines associated with the tag/title/registration are mandated by the State of Florida. Though the price may seem excessive, it has nothing to do with our company, but a law instated by Charlie Crist in 2009.

We had a lien on the vehicle due to the fact that there was still money owed to us. Furthermore, the check that was written to cover the tag/title/registration fees bounced. After a month, and several attempts to retrieved the money, we took possession of the 2000 Nissan Xterra. This was after we were yelled at over the phone when attempting to collect payment, and even told to "repossess my car," (minus a few expletives). We did have to charge the customer for the repossession fee on top of the bounced check and fees associated with that. In an attempt to assist the customer with payment, we even set up a payment plan, so that they would not have to pay all at once.

The customer did indeed end up paying, and the vehicle is now in their possession.
Respond to this report!