Mithcell And Kay, Mithcell N. Kay I was contacted regaurding an old Wachovia Bank account. They sounded real, and after speaking with someone, they took all my information including my bank information. Syosset, New York

My mother kept receiving a letter from Mitchel lN. Kay about a Wachovia account that was indeed my account. When trying to speak to someone about the account they only wanted to talk to my mother. After explaining that I indeed was the account holder, I asked to speak to someone who I could better understand or a manager. I talked to the manager briefly about the account before he just hung up in my face. I called back again to try and get a confirmation number on the payments that I made and again they just hung up in my face.

I decided to call Wachovia to see if I could make payments through them. I then told the representative about the collection company and asks if they in fact received a payment on the account and she told me no. I decided to do some research about the company and found all these complaints and lawsuits against them. I called my bank and told them what happened and their investigation team, indeed said that I needed to change my account information so they could not have any access to my accounts.

I called them back to see if they indeed kept account information on file and they said no and I decided to call back and see if that was true. I informed them that I wanted to set up my next date but I changed banks, and the representative had a fit, literally. He was like why did you change information and didn't inform us and that I needed to give them my new information. I just hung up the phone.

After reading numerous complaints, I found out that they have debited other people's account for amounts not authourized and on dates not authorized. After talking with Wachovia, they said I could indeed make payments with them and they did not know who Mitchell N. Kay was.

Georgia
San Antonio, Texas
U.S.A.