MMJ Delivery Dispensary Zach Haynes Kept adding additional charges to order placed. Started with $175, then $200 for insurance then $250 which I didn't pay & complained. Bakersfield California

We look forward to deliver this your first order on time which will build trust and make you our permanent customer after you've receive your products. Thumbs up Nov 11, 2021, 12:11 PM

If you don't see where to put the code, place your order and your discount will be given respectively before you effect payment. Thu 11:29 AM Our Zelle email is ready for payment once you're ready. Thu 11:31 AM

Ok total including shipping to your delivery address is $175. And you've been added two extra grams as a gift to first time buyer. Thu 11:51 AM

Here's our Zelle details... Phone : 2025346246 Name : Zach Haynes Send screenshot of receipt to be use in confirming your payment when you send.

We're Packaging as of now, will let you know when all Packages are ready to leave. Thu 3:45 PM TY

Thu 9:06 PM

Hello good morning! Yesterday, 7:14 AM

All San Bernardino CA Packages are ready to leave now. We sent you a message via email please check and let me know if you receive our message. Yesterday, 7:16 AM

Are you ready to send insurance fee, your package will be delivered along with your insurance refunds. Yesterday, 10:10 AM

Yes I need $200 for insurance and it's refundable upon delivery. Yesterday, 10:19 AM

2nd: Ok total including shipping to your delivery address is $175. And you've been added two extra grams as a gift to first time buyer. Yes this is insurance to secure your package from any damages or lost upon transportation and is refundable upon delivery. Yesterday, 10:23 AM

I don't want you holding my $200 for 12 months, I expect  $200 refund within a reasonable time, say 3-5 days, maybe 10 days would be satisfactory. Yesterday, 10:24 AM

Yes you misunderstood us your $200 will be refunded back to you as we deliver... Are you ready to send now?? Yesterday, 10:26 AM

Yes Yesterday, 10:28 AM

Ok please hold on let me send you Zelle details which you're required to send to. Yesterday, 10:31 AM

Oops too late already sent with notation of order # & insurance Yesterday, 10:35 AM 832723215

Name : D Charles Yesterday, 10:35 AM

You're required to send to the above Zelle details... Yesterday, 10:35 AM

Then send $$ back or refuse payment we're not sitting with $200 in groups over here Yesterday, 10:36 AM

Ok let's verify and confirm that please will get back to you. Yesterday, 11/19/2021 10:43 AM

You don't have anything to worry about will let you know once payment is confirmed. And it's refundable upon delivery of Package. Yesterday, 10:49 AM

Hello Rhozalyn Gordon, Following updates from our delivery team, packages just arrived in San Bernardino and we just verified all clients are inform to aquire the FDA approved stamp on their insured packages which cost $250 before we can proceed and deliver Safely to the owners. All you need to do is to send payment for your FDA approved stamp( Food and Drug Administration) stamp so that we can proceed and deliver without wasting much time here. 1:48 PM

Our delivery team have also contact you with the updates message... 1:49 PM

You're not required to send to the first Zelle address let me know when you're ready to send so that I will send you the details you'll have to use now. 2:05 PM

WTH are you talking about. $175 was sent by Zelle to Phone : 2025346246 Name : Zach Haynes Then $200 sent to same, if you need more $$ cancel this order and refund all money 3:07 PM

I'm ready to contact BBB & my bank if this is the situation 3:08 PM 

That's a total of $375 to be clear 3:09 PM

As soon as we finish delivering stamped packages delivery team will be returning back tomorrow after delivering the last set of products because we don't deliver Packages on Sundays. Let me know what you decide unstamped Packages will be confiscated by the DEA and will give us no choice but to leave them there. 7:19 AM

Your package will be delivered along with all the necessary document you may need and you will not go through so much Hassle on your next order. We're sorry for all the inconveniences but you have to see reasons with us to trust the process and received your products, Packages are already in San Bernardino CA. 7:24 AM

There is no reason to start delivery of my package since I have canceled my order. There will be nothing for the DEA to confiscate a order that has been cancelled on 11/20/21 since I notified you Saturday & you don't deliver on Sunday there's is plenty of time for the cancelled order to not be among packages to be delivered Monday! What is truly amazing to be is that we're both in CA. 8:07 AM

We can't cancel an order that is insured and already at your location ready for delivery. 8:12 AM

You're in CA, I'm in CA so I don't see this DEA problem you're talking about since you're a CA MMJ dispensary. The package may be insured & maybe @ location ready for delivery, but I suggest that it's is returned to you from "the location" instead of being among deliveries to be done on Monday. That'll take care of the cancellation, the insurance & the delivery. The client has so requested. 8:25 AM

The above message has been sent to your email 8:28 AM

Text message sent to your delivery team: As I've explained that since there is no money to pay $250 we have cancelled the order 5 8 6 7. We suggest you do not include our delivery tomorrow  from your location you  return that package back 8:33 AM Seen

Now do you see the importance of when a client/customer asks for total charges that you should be honest & upfront. 1. Delivery of your order is $175, you'll need to insure it for $200 & finally you'll need to pay $250 for  a FDA stamp. Then the client/customer can not even place the order, wasting their time & money, not including your time & ending up where I am now. 8:42 AM

And like I said earlier you should be talking with the delivery team now since they're the ones with your package now... 8:47 AM

Last texts between your team & I: Packages are here with us in San Bernardino already..All that is needed is for you to get the stamp on your package and we'll proceed and deliver at once... my reply: That being the case do not proceed return that package because the order is canceled and I expect all my money back 8:52 AM

This are the instructions I've found to complain about this company & it's practices & I'm prepared to do all of them: 8:56 AM

1.Go to the company website. The first thing you should do is go to the company website and contact customer service with an explanation of what happened.

2.Contact the Better Business Bureau. Write to your Better Business Bureau. ... I did check but you only had 2 complaints in the last 3 yrs, both solved last 1 was 12 months ago

3.Contact the Federal Trade Commission (FTC). The Federal Trade Commission will investigate a company if it knows about wrongdoing. ...

4.Check out the Ripoff Report. Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend ... Your weren't listed with them, I checked

5.This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. 8:57 AM

We're sorry this is a medical dispensary and we don't rip off our clients... 8:59 AM

If can come up with $200 the dispensary will pay $50 considering it's your first time of ordering. That's all we can do to help cancellation of order at this point won't help. Because products are already out of the dispensary. 9:01 AM

No, don't have, since it's refundable & you weren't upfront about all charges, you pay it 9:02 AM

Ok then let me know what you decide like I said we've tried our best to help here. 9:09 AM

Well since this is it I'll take filing complaints door #1 9:09 AM

What you're about to do is not a good option what will you gain doing that to a company for no good reason after they're being honest to you with what they encountered upon transportation and delivery. 9:13 AM

You now have a complaint filed with http://RipoffReports.com 9:14 AM

You weren't upfront with charges. you knew about the insurance because the complaint filed at the BBB 3 yrs ago stated that that person was hit with the same surprise I was. 9:16 AM

Please hold on... 10:22 AM

So just told your people not to deliver that package and return it to you that would have saved everybody problems. Holding 10:22 AM

Ripoffreport.com complained is on hold I actually just close computer so I wouldn't lose my spot and waiting to hear from you 10:31 AM

Ok we'll keep you updated... 10:31 AM

Hello... 11:26 AM

We've really done our best now on a serious note, you're required to send $100 by an online Amazon gift card since our Zelle is not ready and you'll receive your package tomorrow Monday at 10: AM unfailingly. 11:31 AM

To buy an online Amazon gift card, you just need to visit http://amazon.com and enter purchase gifts card then you are going to see the different options on how to purchase.

info@mmjdeliverydispensary.com

That's the email you will send to once, you're ask to provide an email which it will be send to. Please copy and paste email where it's needed to avoid mistakes.11:35 AM

& how will the gift card be refunded? 11:39 AM

Your money will be refunded by the delivery agent as he hand over your Package to you.11:42 AM

amazon gift card pic

So I should receive $200 from insurance & $100 from delivery, right? That'll be good, as it stands now we have $18 left 12:07 PM

Yes exactly... 12:09 PM

Whew, I  don't know about you but this has been exhausting 12:20 PM

You've nothing to worry about I assure you that. 12:21 PM

Hello... 3:14 PM

Sorry I missed understood the message i received, it says the dispensary will pay $50 and you'll send $200. As of now we only have a total of $150 including the  $100 you just sent with Amazon, sorry but you may need to send $100 to complete the funds making it $250. 3:23 PM

We've really done our best now on a serious note, you're required to send $100 by an online Amazon gift card since our Zelle is not ready and you'll receive your package tomorrow Monday at 10: AM unfailingly. 4:02 PM

This what you said & this is what I did now we only have $18. You have got to be kidding me 4:03 PM

I can't believe I fell for your message. I'll just add this addition misrepresentation into my complaints 4:08 PM

My husband I have talked, we added the bank and Zelle to our complaints against you & your company. If you deliver as promised in these texts that will be the end of it. 7:17 PM