Complaint Review: Mobiloans.com - Marksville Louisiana
Mobiloans.com Beware Mobiloans.com- Big, Fat Liars And Incredibly Rude Marksville, Louisiana
I requested a $500 loan because I could pay it off relatively fast. I was approved for $1000 and declined, stating that $500 was all I needed. $500 was deposited into my account. A little over a week later, I noticed that an additional $500 had also been deposited into my account as well, $60 of which I had spent before I realized what had happened. My Mobiloans statement reflected that I was being charged repayment fees on a $1000 loan.
I called Mobiloans but it was after hours so I sent an email. Received a response 24 hours later stating that I needed to call. When I did call, I was told that they couldn't help me because it had been over 48 hours since I filed the complaint. Their original email did not state this policy or I would have called them back within that time frame. Supervisor Jamal, who was a total jerk, was almost yelling at me, asking why I waited more than 48 hours to call and I was yelling at him, telling him it was none of his business why I waited and I wouldn't have waited if I had been informed of their policy. I talked to customer reps and supervisors, all more rude than the next. No one could tell me why the additional money had been deposited into my account. I did not request the additional money but I was told repeatedly that I must have. I was told repeatedly that they could have reversed the fees on the loan for $1000 if I had called within 48 hours. But since I'm not psychic and didn't just know this fact, I was basically out of luck. I also was never told, in writing or in person, that my payments were scheduled for every two weeks. I told them that I had never had a loan of any kind in my 56 years of life that required payment more than once a month. Again, I was told, tough luck with that.
Even though I paid almost all of the additional $500 back that they mistakenly deposited into my account, they still refused to drop the fees for the $1000 loan that I never asked for. They also lied about being able to pay more than the minimum required payment. I was told that I could do it simply and easily on line but nothing was further from the truth. I have reported them to the Louisiana Attorney General' office and to the BBB. I strongly suggest that others do the same. They are total bait and switch scam artists and shouldn't be allowed to get away with ripping people off.
This report was posted on Ripoff Report on 03/29/2013 03:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mobiloanscom/marksville-louisiana-71351/mobiloanscom-beware-mobiloanscom-big-fat-liars-and-incredibly-rude-marksville-louisi-1039137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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