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Report: #1445300

Complaint Review: Molly Maids Northern Kentucky - Ft. Mitchell Kentucky

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  • Reported By: Lydia — United States
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  • Molly Maids Northern Kentucky 2220 Grandview Drive, Suite 115 Ft. Mitchell, Kentucky United States

Molly Maids Northern Kentucky Christopher John Saylor Charged credit card didn't do the work would not come to check the mess created broke a ceiling fan & refused to Refund My Money Ignored the Corporate Molly Maid's President who contacted them because of so many prior complaints. She wants them OUT of the Franchise System of Molly Maids. Ft. Mitchell Kentucky

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On approximately May 3, 2018 we spoke to Christopher Saylor over the phone and hired Molly Maids to clean the walls, windows, stove and refrigerator in a vacant apartment. We told Christopher, what we wanted done, as did our maintenance man, Joe, who conveyed the instructions to the ladies that arrived from Molly Maids. They informed him a supervisor would come to check their work but one never showed up. When I flew into town on May 7, 2018 I found they had not done any of the work they were hired to do and had also broken a ceiling fan. I contacted Christopher, the owner John Saylor's son, and he just laughed when I asked him to come and check out the mess they left.

He refused to have his father or a supervisor come out as well. I told him I would dispute this with my credit card company and he continued to laugh saying if I wanted to pay more money he would send them out again. I called the corporate office of Molly Maids and spoke to the President, Meg Roberts, who said they have had numerous complaints against this franchise. John Saylor in particular and would like to get them out of the Molly Maid system. She turned this over to Steve Moore who said he was extremely dissatisfied with Christopher Saylor and Christopher's father, John Saylor's lack of willingness to resolve the issue and their rude behaviour. He tried 3 times to speak with them and all 3 times was met with total disregard for their customer's satisfaction and refused to listen to the Corporate office advice.

This report was posted on Ripoff Report on 05/30/2018 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/molly-maids-northern-kentucky/ft-mitchell-kentucky-41017/molly-maids-northern-kentucky-christopherjohn-saylor-charged-credit-card-didnt-do-the-1445300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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