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Report: #63021

Complaint Review: Momentum Jaguar, Houston, TX - Houston Texas

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  • Reported By: Houston Texas
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  • Momentum Jaguar, Houston, TX Houston, Texas U.S.A.

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RE: 2003 Jaguar S-Type - from Momentum Jaguar, Houston, TX - trouble with car, upset with service received My husband purchased a 2003 Jaguar S-Type form Momentum Jaguar in Houston, TX on 08/24/03. After 2 weeks I started having problems.

My service was a typical southern good old boy. Finally in January 2003 when I was 9 months pregnant I request to have a Jaguar rep meet with me at the dealership to discuss the problem. My service advisor told me it would take 6-8 weeks to get t Jaguar rep out to the dealership. I wrote a letter to Momentum Jaguar and hand delivered it.

I requested to meet the rep as well as request a new car. I never heard from the dealership. I was assigned a great customer care rep who handled my case for about 30 days. She too then disappeared as did my service rep and service manager.

I have been lied to so many times or the expression "So much smoke blown up my ***" that I feel 10 feet tall.

In February I was paid approximately $800.00 for my inconvience. Do they know something I do not? I finally filed the Lemon Law suit in March and am now waiting. I will update more later.

I'm sure I'm not the only upset customer in the world.

Christina


Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 07/08/2003 10:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/momentum-jaguar-houston-tx/houston-texas/momentum-jaguar-ripoff-houston-texas-63021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Suggestion

same game, the manufacturer and dealership couldn't care less

AUTHOR: Scott - (U.S.A.)

POSTED: Tuesday, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.

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#4 Consumer Suggestion

same game, the manufacturer and dealership couldn't care less

AUTHOR: Scott - (U.S.A.)

POSTED: Tuesday, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.

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#3 Consumer Suggestion

same game, the manufacturer and dealership couldn't care less

AUTHOR: Scott - (U.S.A.)

POSTED: Tuesday, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.

Respond to this report!
What's this?

#2 Consumer Suggestion

same game, the manufacturer and dealership couldn't care less

AUTHOR: Scott - (U.S.A.)

POSTED: Tuesday, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.

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#1 Consumer Suggestion

Christina your dealer will NOT WANT you to read this.

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

POSTED: Tuesday, July 08, 2003

Christina I am going to provide you with info that your dealer would never give you. Use all of this contact info to your advantage. Email these people or use the phone numbers that I post and call the "Clowns" up.

I do not know if you know that Ford Motor Corp owns Jaguar. Let these people know about your Rip Off Report. Also, I would fax a "Printer Friendly Version" of your Rip Off Report to your loving dealer.

Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759 1-586-296-9596 1-586-350-4408

Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456 1-313-791-6837 1-313-570-7632 Pager 1-888-4673673

John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669 1-734-769-6031 1-313-402-4022 Pager1-888-4673673

Anne Booker
abooker@ford.com
Brand(s): Ford
Department: Atlanta Regional Office
1-404-577-2277 1-770-593-8597 1-404-8736337

John Clinard
jclinard@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2032 1-949-854-2838 1-888-467-3673 Pager: 1-888-4673673

Bill Collins
wcollin1@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2794 1-212-873-4635 1-917-836-8605 Pager: 1-888-4673673

Della DiPietro
ddipietr@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: U.S. Regional Operations
1-313-248-3770 1-734-663-0867 Pager: 1-888-4673673

Kathleen Hamilton
khamilt4@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2839 1-917-816-3067

Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033 1-562-413-1534 1-949-422-4953 Pager: 1-888-4673673

Jerree Martin
jmartin2@ford.com
Brand(s): Ford Motor Company
Department: Service Operations
1-313-337-2699 1-313-592-0106 1-313-618-9614 Pager: 1-888-4673673

Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683 1-734-414-0526 1-313-903-0263 Pager: 1-888-4673673

Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045 1-313-822-6620 1-313-605-2999

Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547 1-734-222-4040 1-313-938-4660 Pager: 1-888-4673673

Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660 1-734-699-5725 1-313-550-3458 Pager: 1-888-467-3673

Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068 1-313-884-3444 1-313-618-9530 Pager: 1-888-467-3673

Next I would send a copy of your Rip Off Report to all of the following email addresses.

Keith Crain Editorial Director kcrain@crain.com
Charles Child News Editor cchild@crain.com
Chaz Osburn National Editor cosburn@crain.com
Jack Teahen Senior Editor jteahen@crain.com
Rick Kranz Product Editor rkranz@crain.com
Dale Jewett Industry Editor djewett@crain.com

Mary Connelly Ford Reporter mconnelly@crain.com

KC Crain General Assignments kccrain@crain.com
Jim Henry Reporter, New York jhenry@crain.com
Kenn Jones Copy Editor kjones@crain.com
John Stoll Reporter jstoll@crain.com
Richard Truett Reporter rtruett@crain.com

Christina one big problem that car buyers have right now and in the past is that the auto industry does not want the would be car buyers to become informed before they go to any dealer. They do not want you to read the troubles that other car buyers are having until after you have spent your money.

They do not want you to do any research before you make a selection as to what you plan to buy. They also do not like it when I post inside contact info that will help you.

Go to your dealer and try to find names, email or phone numbers of people that work for Ford or Jaguar. Most car makers do NOT want to hear about your troubles at ALL.

It sure seems to me that they only want to hear how many "Over Priced Deprecating Sleds" (OPDS) the car dealers are selling and thats it.

If you want me to post more info to help you get your word out in a big way, please post a request.

I hope ripoffreport.com has helped you in some way.

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