Report: #69542

Complaint Review: Monarch Pools & Spa - Totowa New Jersey

  • Submitted:
  • Updated:
  • Reported By: bloomingdale New Jersey
  • Monarch Pools & Spa 180 Furler Street Totowa, New Jersey U.S.A.

Monarch Pools & Spa ripoff liner installation error and rude people to deal with once I had problem Totowa New Jersey

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In September, 2002 I had a new vinyl liner installed in my inground pool by Monarch Pools & Spa.($2360) The pool was winterized and closed without being used.

In April, I noticed the pool was losing water and when I pulled back the cover noticed that the liner had floated. I contacted Monarch and requested they send someone to look at the pool.

They refused and quoted me prices to have the liner reset and also for a diver to come dive the pool to look for leaks. Their price to reset the liner ($550) was double what 3 other pool companies were charging ($240-$250). If I wanted someone to look at the pool there would be a charge but they couldn't tell me what it would be.

I had another pool company come out to look at the pool(at no charge) and they noticed a large hole by the steps where the liner had torn. They said I should call Monarch back as this should not have happened in a brand new liner and it was probably installed with too much tension. (The warranty from Monarch was 1 year on workmanship).

Monarch denied any responsiblity though offered to replace the liner at a "reduced" rate of $1600. I phoned another pool company for another opinion and they also agreed that the problem was due to installation error. My own research on liner installation showed that shortcuts were taken during installation. (cutting out the steps prior to the pool being filled to an adequate level so they did not have to make another trip).

The people at Monarch were very rude to deal with once I had a problem. Their prices are also considerably higher than their competitors.

Riverdale, New Jersey

This report was posted on Ripoff Report on 10/19/2003 07:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monarch-pools-spa/totowa-new-jersey-07512/monarch-pools-spa-ripoff-liner-installation-error-and-rude-people-to-deal-with-once-i-ha-69542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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