Complaint Review: Montage Furniture Service - Grand Rapids Michigan
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- Author Not Confirmed
- Montage Furniture Service 4035 Park East Court Suite 300 Grand Rapids, Michigan USA
- Phone:
- Web: www.montagefs.com
- Category: Customer
Montage Furniture Service MFS Never Received Protection Plan Grand Rapids Michigan
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| I recently had a terrible experience with Montage as well. A few months ago, my husband and I noticed that our pull-out mattress had a spring coming out of it. (The mattress is still wrapped in plastic.) He called Montage, and they refused to fix it because we didn't call within a two-week period. They said this should have been in our service plan. We NEVER received a service plan, so we didn't know about the two-week time period. The only information we had was the papers Ashley gave us when we purchased our furniture, which only stated what was covered. Obviously, we would have called within the two-week period if we had known. We were very upset by this. I spoke to several workers over a two week period, including two supervisors. They would not budge on this, even though the mattress has clearly not been used (still in plastic) and I did not receive the service plan. They insisted they sent it out. The only thing they would do for us is recommend the person they would have used to fix it at FULL price. The supervisor my husband spoke to said they would e-mail us the service agreement for future issues 6 days ago. We HAVEN'T received it AGAIN. These people lie, so that they can save money. They clearly want other people to lie and say something happened within the past two weeks because they don't respond to honesty (like how I never received the service agreement and shouldn't be penalized for that). I had a good experience with Ashley, but I am not sure if I would purchase furniture from them again because of Montage. Montage should believe it's customers. And maybe they should e-mail protection plans to people to ensure they receive them, as things do get lost in the mail occassionally. |
This report was posted on Ripoff Report on 04/19/2015 05:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/montage-furniture-service/grand-rapids-michigan/montage-furniture-service-mfs-never-received-protection-plan-grand-rapids-michigan-1223478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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