Report: #1412244

Complaint Review: Moonlight Bundles

  • Submitted: Thu, November 16, 2017
  • Updated: Thu, November 16, 2017
  • Reported By: Leslie — Lincolnshire Illinois United States
  • Moonlight Bundles

    Los Angeles, California
    United States

Moonlight Bundles Biggest Rip Off! Sent defective item and wants me to pay to return ship it. And the quality of the item is poor. Los Angeles California

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I ordered a kids jacket from a pop up ad on facebook. BIGGEST mistake ever. It took forever to get here first of all. The price was nothing spectacular and the quality of the item was poor (ASIDE from the large hole in it when it arrived). I contacted them to send it back for an exchange and was informed that I had to pay to ship the defective item back. WHY? Their quality control is non existent obviously. All the responses are literally automated via facebook messenger. Their "about us" section of the website indicated that they are from California, yet the item came directly from China. The dialogue is clearly with someone who has a script for every event. I am going to dispute this on my credit card as well. 

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