Mountain View Nissan, Chattanooga TN Sent my information out to 10+ lenders without my consent

Correction

In my report posted 10/31/17 regarding Mountain View Nissan I stated that "Bruce the sales manager is sexist and dismissive."This was in error, I posted this report from my mobile device and did not properly proof read my report prior to submitting it.

What I meant to say was "I felt like Bruce the sales manager was sexist and dismissive (due to his treatment of me when I had arrived for my appointment)." My apologies, I do not actually know if Bruce the sales manager is sexist or not, and do not want to accuse him of being something without proof.

Update

have filed a complaint with the BBB because Nissan Consumer Affairs has yet to help me resolve my issue.

 I currently do not live in Chattanooga, but my fiancé does and I wanted him to accompany me when I test drove a car. I set up my appointment at Mountain View Nissan with the Sales and Leasing Advisor, Bruce Durham a week advance. On 9/23/17, I drove an hour and a half to Chattanooga for the appointment. Bruce was extremely rude in person. His greeting was to say “you are the one who works for...?â€Â His attitude and tone indicated he believed I had lied about my job. I felt strongly that he questioned who I was employed by because I am a female under the age of 30. As my fiancé put it, Bruce’s comment displayed sexist stereotyping. Bruce clearly believed I was not worth his time, and handed me off to a different sales agent, Derek Honeycutt. Derek seemed so completely clueless that my fiancé and I believed that he was in training. I know now that he was manipulative. I told Derek we were there for a test drive. He asked me for my address, and SSN while filling out a form on the computer, then got the keys for the Versa. I offered him my driver’s license when we got into the car because he never asked to see it. After the test drive, Derek asked me what he could do to sell me the car “today.â€Â I told Derek that he could give me an estimate of pricing for the car with an extended warranty. I told him that if the estimate worked for me, that maybe I would consider discussing financing options. I made sure to repeat that I could not buy the car on that day.

While my fiancé and I waited for Derek to provide me the estimate Bruce Durham walked up to us and said “congratulations...I just filled up your new car with gas.â€Â I told Derek Honeycutt immediately that I was leaving. I explained I didn’t like the lack of transparency in his sales tactics, and that his manager had made me feel uncomfortable and pressured. After I repeated my complaint about Bruce a second time, Derek offered me his idea of an apology. “I don’t know what Bruce said to you, but we don’t want to make anyone feel pressured.â€Â Clearly, Dereck lacks the skills required for customer service and sales. I had stated only seconds before (for the second time) what his manager had said to me, so Derek did know. I do not appreciate talking to someone only to have them clearly not listen to a word I say, nor do I appreciate the implication that I would make up a complaint. Derek had the opportunity to discuss my complaint with Bruce while I was still at the dealership. He chose not to do so, obviously my concerns were not important to him. Following his apology, he attempted to defend Bruce’s comment instead of accepting that it made me uncomfortable. He said that Bruce had thought I was buying the car that day. He said “I thought you were buying the car today too.â€Â I had said about 50 times that I wasn’t going to be buying the car on that day. Derek excused the fact my fiancé and I sat for over an hour waiting for the estimate on the dealership being very busy. I told him to email me the estimate by the following Monday. He assured me that he would do so.

That Monday, he did not email me an estimate. I emailed him to again ask for the estimate. He responded (through a text) that I had been approved for financing by Nissan Motor Acceptance Corporation. I found his use of text to respond to an email unprofessional. His text didn’t state financing terms, or the final price of the car with a warranty. The price of the car was the only information I had repeatedly asked for. I decided I would not purchase a car from him. Upon checking my credit score on 10/18/17, I discovered that it had dropped over 30 points on all three credit reporting agencies. On 9/23/17, Derek and his “managerâ€Â Bruce Durham sent my information out to 10 different lenders without consent. I never was told the loan amount Mountain View Nissan was trying to approve me for. I was never told how many lenders, or which lenders they sent my information to. I wasn’t shown any paperwork for any of the financing that I was approved. I haven’t received even one letter in the mail from any of the lenders that are now showing up on my credit report. I now understand why Derek asked for my SSN in the beginning of my visit.

I have spent the last two weeks calling lenders to inform them that their credit inquiries were unauthorized. I have opened multiple claims to attempt to remove these inquiries from my credit reports. My two hours in that dealership has already cost me an additional 40 hours of my time. I reported this issue to Nissan Consumer Affairs on 10/18/17, the same day I discovered what the dealership had done with my information. So far, I have called them three times. They opened a claim for my complaint, but the agent they promise will contact me has yet to speak to me. In fact, she keeps closing my case. She attempted to call me twice when the claim was first opened. I didn’t answer the calls, they were outside normal business hours and I wasn’t near my phone. The next day I attempted to call her direct number back twice, but her line just endlessly rang. I called Nissan Consumer Affairs again last week. I learned she had decided to close my case after calling me those two times. She called me once after I reopened the case again outside normal business hours. When I noticed the missed call, I tried multiple times, to call back. Again, her direct line just rang. I had to reopen the case a second time yesterday because she closed my case again, this time after only trying to call me once. I would think that If Nissan really wanted to resolve my complaint, that their agent would call me more than once at a normal hour of the day. I stated to Nissan Consumer Affairs yesterday that that I want her, or someone else to call me back by the end of the business day. I was assured she would be informed of my request. I have filed a complaint with the BBB. I still haven’t heard anything from her or anyone from Nissan.