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Report: #1466007

Complaint Review: Moving Relocation Systems - New Jersey Wallington

  • Submitted: Mon, October 29, 2018
  • Updated: Mon, October 29, 2018
  • Reported By: Tina — Clermont United States
  • Moving Relocation Systems
    1 Locust Avenue Suite 2LT
    New Jersey, Wallington
    United States

Moving Relocation Systems CSIPros Did not explain all the paperwork during signing, them did not give copies. Sent me to CSIPros saying they were their insurance company and they were not. New Jersey Wallington

*Consumer Comment: Interesting

*Author of original report: FYI

*Consumer Comment: You Should Have Accepted the Amount They Paid You

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We moved from NJ to Florida and used Moving Relocation Systems for the move.  The day of the move they had me sign papers and did not explain what all the papers were for.  Then only gave me a copy of what they were going to move for us and not any other paperwork.

They did not get to the house when they said they would they were actually over a week to do so.  Causing us all kinds of problems. Many items were broken and damaged beyond repair.  I later found that a ring was missing. After numerous emails, texts and phone calls. I was informed by the BBB to file a claim with their insurance company CSIPros, which I did. 

I tried numerous times to contact CSI once the claim was submitted and was unable to get intouch with them.  I reached out to the BBB to help me and the BBB was able to get intouch with them and gave me the email and phone number to contact them.  I was asked to send pictures, which I did. It took almost two years before I actually received a quote of what they say Moving Relocations would pay.  Which wouldn't cover the repairs to the larger furniture.  I was told to agree or not agree to the settlement and of course I disagreed and sent a letter stating why.  I received a email that do to my non interest the claim was closed.  I emailed them and called them about this.  This is when I found out that CSI is not their insurance company but a company that tells them if they have to pay for damages and or lost or stolen items.  All this time I thought I was dealing with their insurance company.

I was told by Kristy the women at CSIPros that I had no right to get paid for any damages or missing items.  I tried to explain everything to her and also informed her that I had sent them all the information from the very beginning including the poor behavior of Moving Relocated Systems up to the fact that I had made a police report regarding a missing ring and how they dumped all my jewelry into a box not waiting for me to do it at which time a ring was noticed missing once I started to try to go through the box of everything that was just dumped and mixed together.  I also explained that though there was a lot of things broken I understand I can't get them all replaced some are old and collectables.  But I wanted to have my curious repaired and my dining room table repaired.  I was informed that the federal law states that they are not responsible for damages and or missing items.  

To avoid any issues if you need to move do not use Moving Relocation Systems.  The have very poor customer service skills and do not help you should any of your property get damaged and believe me it will get damaged the way they handle it.  They will then lead you to believe that their insurance company is CSIPros, which it is not and they will prolong the claim until it runs out and then tell you that theres no federal laws to hold them responsible for damages and or missing items.

This report was posted on Ripoff Report on 10/29/2018 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-relocation-systems/new-jersey-wallington-07057/moving-relocation-systems-csipros-did-not-explain-all-the-paperwork-during-signing-them-1466007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Consumer Comment

Interesting

AUTHOR: Jim - (United States)

Most people will pack away jewelry and valuables prior to a mover entering into their house.  A lot of legit movers will actually exit a house, notify the owner that they found jewelry, and tell the owner that they need to pack the jewelry away, before they will reenter the house.  Same with firearms.  If the mover finds more jewelry or valuables or a gun, they will exit again, and repeat the process.  It's one of those additional precautions a legit mover will take in order to avoid a 'missing jewelry' or gun claim.  If that extends the time the mover spends at the house, then so be it.

Having said that, it doesn't really change your situation - move contracts exclude this type of loss from any claim - whether the mover processes the claim, or as in your case, the process is subcontracted out to a 3rd party.  In the contracts I used to work with, the wording appears in 3 different places in the contract, and the customer has to either initial or sign acknowledging such.  However, all it has to appear is once.

Best of luck to you...

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#2 Author of original report

FYI

AUTHOR: Tina - (United States)

 I guess it’s my fault when I did not explain how the ring went missing. I needed to run out of the house for a moment the day of the move. My husband and my daughter were still at the house. When I came home my husband handed me a box and said that one of the movers when he went to move the Jewelry box noticed there was something in it so he dumped everything into a box. He told them to wait I would take care of it that I would be home on a few minutes. But he just pulled all the draws out and dumped them into a box. I was not trusting them to move my jewelry. It was my mistake to have forgot to pack it up. I got upset about him just dumping everything into a large box but at that point what could I do. I just wanted to clear that up. I did not trust and did not want them to transport or touch any jewelry.

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#3 Consumer Comment

You Should Have Accepted the Amount They Paid You

AUTHOR: Jim - (United States)

For starters, there is no mover - legitimate or scam - that assumes any responsibility for the transport of money, jewelry, and other valuables of the sort.  If you were missing rings, or any other sort of jewelry pieces, that responsibility rests with you.  No police report changes that.

 

Now to the rest of this:

 

It took almost two years before I actually received a quote of what they say Moving Relocations would pay.  Which wouldn't cover the repairs to the larger furniture.  Your contract probably indicates that you would be reimbursed at $0.60 per pound.  Contractually, and legally, that's all they have to pay.  You could have chosen FRV, or Full Replacement Valuation, but most people don't because they balk at the cost.

 

I was told to agree or not agree to the settlement and of course I disagreed and sent a letter stating why.  You should have simply accepted the amount.  Once you rejected the amount, your claim closed, without the ability to reopen.

 

I received a email that do to my non interest the claim was closed.  When you reject a claim - that's what happens in this industry.

 

This is when I found out that CSI is not their insurance company but a company that tells them if they have to pay for damages and or lost or stolen items.  All this time I thought I was dealing with their insurance company.  Actually, CSI would be their claim resolution company; there are a number of companies like this out there.  Now, you did not buy insurance for your move, because movers cannot sell you insurance without a license required by the state.  So by Federal Law, they must provide you what is called valuation, and CSI is the claim resolution company that processes the valuation claim.  You cannot go after the mover's insurance company because the insurance only covers such things as a truck having an accident, or smashing into a house, or something similar.  The insurance does not cover an individual's move, and this is standard throughout the moving industry - not just this company.

 

I was told by Kristy the women at CSIPros that I had no right to get paid for any damages or missing items.  That's correct.  If the company only moved the items from origin to destination, and did none of the packing, then anything you packed (called "Packed by Owner", or PBO) would not be covered by the valuation.  I always tell people if you are going to pack your own items, then don't bother calling a moving company.  The vast majority of the most valuable items are items packed in boxes, and if you decide to PBO, then the liability for anything and everything in the boxes falls on you.

 

...including the poor behavior of Moving Relocated Systems up to the fact that I had made a police report regarding a missing ring and how they dumped all my jewelry into a box not waiting for me to do it at which time a ring was noticed missing once I started to try to go through the box of everything that was just dumped and mixed together.  As I already said, your jewelry is your responsibility.  If you chose to give the mover the responsibility to move the item, then that's on you and not the company.  Filing a police report at this point does nothing and means nothing, except to claim as a casualty loss deduction on your tax return.  Neither does your perception that the mover exhibited poor behavior - how would any of that affect your claim?  Answer:  It doesn't.  Valuation and the claim associated with it, is not a negotiable item

 

I was informed that the federal law states that they are not responsible for damages and or missing items.  100% correct.  The Federal Law in question is called the Carmack Amendment.  Carmack protects movers against lawsuits by consumers for such things as negligence, fraud, and other civil torts.  It limits you to exactly what is in the contract, which I suspect was $0.60 per pound for items they moved, and ZERO for anything you packed.  It is not subject to any type of negotiation, and this law extends to every single mover.

 

Moving is not inexpensive; it is labor intensive and there is no automation.  Trusting your valuables to a company you found on the internet is insane, yet people like this person seem to do it every single day.  The way to avoid this sort of thing is to do this:

 

1.  Choose a mover close to you (not off the internet), and have them come out to survey what needs to be moved prior to the move.  Have them provide you a quote in pounds (if they provide you a cubic foot quote, discard them from consideration).  Repeat until you have 3 quotes from 3 companies with all of the quotes in pounds.

 

2.  Select the mover you trust - not the cheapest.  It may be more expensive than the internet mover, but then look at your stuff that got delivered, as well as consider the missing stuff, and tell me how cheap was your move?  It's amazing that people trust their prized possessions not only to a mover based on price, but to people they met that day off the internet.  I mean we shake our heads when kids run off with someone they've been talking to on the internet, without meeting that person, yet adults seem to do that with moving companies.  I just don't get that.

 

3.  If the price for the move is out of your budget, then don't use the internet mover.  Rent a truck and find guys who will load your items for you.  It may be more work than you hoped, but the price is cheaper, AND you remain in control of your move and your items.

 

Best of luck to you....

 

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