Complaint Review: Moving Relocation Systems - New Jersey Wallington
- Moving Relocation Systems
1 Locust Avenue Suite 2LT
New Jersey, Wallington
- Phone: 9738264916
- Category: Moving Companies
Moving Relocation Systems CSIPros Did not explain all the paperwork during signing, them did not give copies. Sent me to CSIPros saying they were their insurance company and they were not. New Jersey Wallington
*Consumer Comment: Interesting
*Author of original report: FYI
*Consumer Comment: You Should Have Accepted the Amount They Paid You
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We moved from NJ to Florida and used Moving Relocation Systems for the move. The day of the move they had me sign papers and did not explain what all the papers were for. Then only gave me a copy of what they were going to move for us and not any other paperwork.
They did not get to the house when they said they would they were actually over a week to do so. Causing us all kinds of problems. Many items were broken and damaged beyond repair. I later found that a ring was missing. After numerous emails, texts and phone calls. I was informed by the BBB to file a claim with their insurance company CSIPros, which I did.
I tried numerous times to contact CSI once the claim was submitted and was unable to get intouch with them. I reached out to the BBB to help me and the BBB was able to get intouch with them and gave me the email and phone number to contact them. I was asked to send pictures, which I did. It took almost two years before I actually received a quote of what they say Moving Relocations would pay. Which wouldn't cover the repairs to the larger furniture. I was told to agree or not agree to the settlement and of course I disagreed and sent a letter stating why. I received a email that do to my non interest the claim was closed. I emailed them and called them about this. This is when I found out that CSI is not their insurance company but a company that tells them if they have to pay for damages and or lost or stolen items. All this time I thought I was dealing with their insurance company.
I was told by Kristy the women at CSIPros that I had no right to get paid for any damages or missing items. I tried to explain everything to her and also informed her that I had sent them all the information from the very beginning including the poor behavior of Moving Relocated Systems up to the fact that I had made a police report regarding a missing ring and how they dumped all my jewelry into a box not waiting for me to do it at which time a ring was noticed missing once I started to try to go through the box of everything that was just dumped and mixed together. I also explained that though there was a lot of things broken I understand I can't get them all replaced some are old and collectables. But I wanted to have my curious repaired and my dining room table repaired. I was informed that the federal law states that they are not responsible for damages and or missing items.
To avoid any issues if you need to move do not use Moving Relocation Systems. The have very poor customer service skills and do not help you should any of your property get damaged and believe me it will get damaged the way they handle it. They will then lead you to believe that their insurance company is CSIPros, which it is not and they will prolong the claim until it runs out and then tell you that theres no federal laws to hold them responsible for damages and or missing items.
This report was posted on Ripoff Report on 10/29/2018 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-relocation-systems/new-jersey-wallington-07057/moving-relocation-systems-csipros-did-not-explain-all-the-paperwork-during-signing-them-1466007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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