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Report: #147300

Complaint Review: Muffler Man - Portage Michigan

  • Submitted:
  • Updated:
  • Reported By: Lawton Michigan
  • Author Confirmed What's this?
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  • Muffler Man 106 East Centre Portage, Michigan U.S.A.

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I bought a dual muffler system and Muffler Man said it would last and if it didn't to come back and it would be replaced for free. Well, after the muffler and pipes rusted though in 2 years I went to them and they said oh well, we won't cover it now. It has been to long. Rather than fighting I went to see what other muffler shops said. They all said the same thing to me. "You had
this done at Muffler Man didn't you..." I went back to Muffler Man on 6-14-05 and they would not even talk to me after standing at the counter 10 minutes. I went to Tuffy and had the whole thing re-done for $319.07 and even he said that when he was taking the old pipes down that Muffler Man had used the cheapest pipes around. They rust easy so they need to be replaced sooner. I feel that if they would have just fixed the problem for me it would have solved my headaches. They sell a system under false statements and when something needs replacing they go back on the words. I asked to speak to Muffler Mans Corp office but, was told we are owned as a franchise so deal with it... I was only asking for the muffler amount but, after finding out the pipes were cheap to start with I think I should get more. They won't do anything for me. NEVER AGAIN....

Tom
Lawton, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/23/2005 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/muffler-man/portage-michigan-49002/muffler-man-dont-stand-behind-work-ripoff-portage-michigan-147300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Consumer Comment

Sorry, no he goes off on a tangent

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 25, 2005

I do not work for Muffler Man. In fact, I am a competitor of theirs. I stated the only thing any company will warranty for more than a year is the muffler. Now, you have admitted that was what was actually warranteed. Apparently, I do have the facts. As for sticking up for them, no. Just because I make a factual statement about how this business operates, does not intone that I am "sticking up for them".

Am I sticking up for them because I know what grades of pipe are used and how long they each last? I'll bet your neighbor had his done with 14 gauge pipe. You'll notice I said it would last twice as long.

I will bet that in reality, they agreed to warranty the muffler(only) and charge you again for everything else. If you have something different than this in writing, why not make them do it. If you have all your ducks in line, you can force the issue and they'll lose in court.

If they know they'll lose in court, they'll take tyhe cheaper way out and redo the system. Amazing. Some people just have no clue when someone offers a knowledgable bit of advice. You remind me of a guy my buddy knows.

He asks questions and when you tell him an answer he doesn't want to hear, he goes off on a tangent. That's why he gets robbed and I don't.

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#6 Author of original report

What are you writing for? Muffler Man?

AUTHOR: Tom - (U.S.A.)

POSTED: Saturday, June 25, 2005

The muffler was garanteed........... They just don't wanna redo the work.

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#5 Consumer Comment

You work for muffler man?

AUTHOR: Tom - (U.S.A.)

POSTED: Saturday, June 25, 2005

I have this stuff in writing..... My neighbor has had the same dual system for 5 years no problems. I will not be getting it redone and I do wash my truck every other weekend. Don't stick up for them until you know all the facts.

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#4 Consumer Comment

Ummmm, no The only part any shop will put a lifetime warranty on

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 24, 2005

The only part any shop will put a lifetime warranty on would be the muffler itself, and only if it is a stock replacement part for your particular vehicle. You live in the great salt spreader of all time. Anywhere north of NC is bad for exhaust systems as most states use salt to clear the roads in the winter. The pipes are good for just about 2 years if they use 18 gauge and 4 years if they use 14 gauge. I'll guess they used the 18 gauge prebent crap on your vehicle. If the shop that redid the work used the thin pipe, be ready to replace it again. If they did not put the warranty in writing, your back to square one also. The only way you'll ever get any real life out of the system up there is to wash the undercarriage of the vehicle regularly, especially when they salt the place.

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#3 Consumer Comment

Ummmm, no The only part any shop will put a lifetime warranty on

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 24, 2005

The only part any shop will put a lifetime warranty on would be the muffler itself, and only if it is a stock replacement part for your particular vehicle. You live in the great salt spreader of all time. Anywhere north of NC is bad for exhaust systems as most states use salt to clear the roads in the winter. The pipes are good for just about 2 years if they use 18 gauge and 4 years if they use 14 gauge. I'll guess they used the 18 gauge prebent crap on your vehicle. If the shop that redid the work used the thin pipe, be ready to replace it again. If they did not put the warranty in writing, your back to square one also. The only way you'll ever get any real life out of the system up there is to wash the undercarriage of the vehicle regularly, especially when they salt the place.

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#2 Consumer Comment

Ummmm, no The only part any shop will put a lifetime warranty on

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 24, 2005

The only part any shop will put a lifetime warranty on would be the muffler itself, and only if it is a stock replacement part for your particular vehicle. You live in the great salt spreader of all time. Anywhere north of NC is bad for exhaust systems as most states use salt to clear the roads in the winter. The pipes are good for just about 2 years if they use 18 gauge and 4 years if they use 14 gauge. I'll guess they used the 18 gauge prebent crap on your vehicle. If the shop that redid the work used the thin pipe, be ready to replace it again. If they did not put the warranty in writing, your back to square one also. The only way you'll ever get any real life out of the system up there is to wash the undercarriage of the vehicle regularly, especially when they salt the place.

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#1 Consumer Comment

Ummmm, no The only part any shop will put a lifetime warranty on

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 24, 2005

The only part any shop will put a lifetime warranty on would be the muffler itself, and only if it is a stock replacement part for your particular vehicle. You live in the great salt spreader of all time. Anywhere north of NC is bad for exhaust systems as most states use salt to clear the roads in the winter. The pipes are good for just about 2 years if they use 18 gauge and 4 years if they use 14 gauge. I'll guess they used the 18 gauge prebent crap on your vehicle. If the shop that redid the work used the thin pipe, be ready to replace it again. If they did not put the warranty in writing, your back to square one also. The only way you'll ever get any real life out of the system up there is to wash the undercarriage of the vehicle regularly, especially when they salt the place.

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