Complaint Review: Munson Marine - Fox Lake Illinois
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Went to the Kane County Boat Show and were looking at boats. A saleman for Munson Marine showed us a Regal 1900 we were interested in but unsure. He told us that if we gave him a deposit he would hold the pricing for us on the boat because it was a special price for the boat show. He said that we could cancel before delivery, and that the deal would be pending a water test.
Well, 4 weeks later we run into financial hardships and are unable to go thru with the boat purchase. I call Munson Marine to cancel my order, and spoke with the sales manager named Sam. Sam tells me I cannot cancel my order, and that my $1000 deposit will not be returned and they are keeping it. She also told me that they "Held the boat for 4 weeks for me" Well, after checking their inventory on their webpage, they have 2 more of the same boat in stock - so they did NOT lose any business because of this. Also, I told her my salesman said I could cancel and she said "did he write that on your invoice, nope - sorry, I am not giving you your money back"
She was VERY callus and cold in her tone and the way she spoke to me. I will be filing a grievance with my credit card company, thank god I did not give them cash or a personal check.
I just find it funny that a company expects to keep $1000 for NO SERVICES RENDERED. Wow, I wonder what kind of service I could have expected if I actually went thru with my purchase.
This report was posted on Ripoff Report on 04/30/2010 09:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/munson-marine/fox-lake-illinois-60041/munson-marine-scam-fox-lake-illinois-598551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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