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Report: #656154

Complaint Review: Mural Superstore - Westlake Ohio

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  • Reported By: Terryk864 — Apopka Florida USA
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  • Mural Superstore Westlake, Ohio United States of America

Mural Superstore Sunshine Wallcovering refused to stand behind their product and/or offer a refund or replacement Westlake, Ohio

*Consumer Comment: WE LOVE OUR MURALS!

*Consumer Comment: Muralsuperstore.com has great customer service and products!

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I ordered a wallpaper mural from this company, and when my installer (a professional handyman) tried to install the first panel, the paint and paper came off. My installer followed accepted methods of wallpaper installation. The instructions for the product say different things in different places, and are misleading, so they have an "easy out". When I called the company. their "sales manager", Dan, was rude arrogant, condescending, and abusive to both my installer and me. He offered neither refund nor replacement. This company is misleading, deceptive, unprofessional, and has ZERO customer service. STAY AWAY, or be badly disappointed!

My e-mail is (((redacted))) if you want more information.

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This report was posted on Ripoff Report on 10/28/2010 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mural-superstore/westlake-ohio-44145/mural-superstore-sunshine-wallcovering-refused-to-stand-behind-their-product-andor-offer-656154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

WE LOVE OUR MURALS!

AUTHOR: Cynthia - (United States of America)

POSTED: Saturday, May 28, 2011

We've bought 3 murals from muralsuperstore.com so far. All three went up easily and we received them really fast.We ordered the transformers from another website and they called us 5 days later to say it was backordered. Then we called muralsuperstore.com and they said they had 14 in stock. We ordered it from them and got it 2 days later. we put up a transformers the bumble bee mural for my Son as a surprise for his birthday. Now my Daughter wants the Sesame Street mural.

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#1 Consumer Comment

Muralsuperstore.com has great customer service and products!

AUTHOR: Mark Allen - (United States of America)

POSTED: Wednesday, January 19, 2011

I am the purchasing coordinator at Macy's and we use them all the time. We use their murals in our seasonal displays. We've ordered from them for several years now and we haven't had any problems whatsoever. I've been in retail for over 20 years and no matter how good a company is, they are going to get complaints.

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