Report: #1362007

Complaint Review: My heritage.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Andrew483 — Somewhere in United Kingdom
  • Author Confirmed What's this?
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  • My heritage.com Internet USA

My heritage.com Took money without my consent Internet

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 I purchased one year's membership of this site in March 2016. Today, a year later, I received an email from the company informing me they were taking £90 from my bank account to renew my subscription. No prior warning was given of this, and I find this unethical. When I spoke to a customer service billing representative (located in believe, in Israel), I was told he couldn't help me with a refund and that someone would have to call me back in 3-4 days' time. Why it takes that long, I have no idea. The company has also ignored all emails sent to them. Let this be a warning to anyone paying for a so-called one year membership. Use a credit card or PayPal and NOT a debit card. I've had to cancel mine as I can't trust MyHeritage not to take more money from me without consent.

This report was posted on Ripoff Report on 03/15/2017 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/my-heritagecom/internet/my-heritagecom-took-money-without-my-consent-internet-1362007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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