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Report: #1150621

Complaint Review: MyHeritage.com - Internet

  • Submitted:
  • Updated:
  • Reported By: jean — Marysville Washington
  • Author Not Confirmed What's this?
  • Why?
  • MyHeritage.com Internet USA

MyHeritage.com unauthorized debit card charge to expired card Lehi Utah

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I signed up for MyHeritage.com a year ago, and thought that I was getting a two year subscription.  This morning I found two charges from them pending when I reviewed my checking account.  I was very surprised they had gone through as my debit had expired 3 months ago, and I hadn't gone in to my account info and updated it as I was planning on letting it expire.  I contacted my bank and was given their phone number [877-432-3135], and told I needed to try to work it out with them.  I called and talked to Spencer No Last Name Used Here who told me that my bank had given them the updated expiration date of my debit card!  I told him that if the charges do indeed go through [they've just gotten the authorization and put a hold on the funds], I would be disputing them, and charging them with fraud.  He wished me a good day and hung up.  I called the bank back and agreed to cancel my debit card so they can't do this next year, and was told how to proceed if the charges go through.  Later I got an email from MyHeritage.com stating my account was cancelled after I went on their site and did that between phone calls.  Whether or not the charges will go through is yet to be seen.  I want others to be aware that this is a very unethical company, and there are numerous such complaints against them with the Lehi BBB for  unathorized debit and credit card charges.

This report was posted on Ripoff Report on 05/29/2014 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myheritagecom/internet/myheritagecom-unauthorized-debit-card-charge-to-expired-card-lehi-utah-1150621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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