Complaint Review: MySuites - New York New York
MySuites New York (NYC) - MySuites.net Cancelled half my reservation and keeping the entire deposit. They are a scam. They threaten legal action if you fight it. Do not stay here!!! New York New York
*Author of original report: MySuites continues to demonstrate their unprofessionalism
*Author of original report: False/Irrelevant Info
*UPDATE Employee ..inside information: manipulated version of the facts
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The New York City rental and hotel market is insane with rates that are 4-5x more expensive than you would typically find. MySuites.net defintely take advantage of this and advertises hip boutique suites in the best parts of New York City at reasonable prices.
I found them through AirBnb but they said due to the nature of my booking that AirBnb was not flexible enough to book the 2 week stay with the weekend in between. I should have recognized this red flag.
I commute to the city on business weekly and was looking for a regular place to stay. I inquired about 2 - 2 week stints (separated by a weekend) 04/08/2013 & 04/15/2013. They responded that they had availability, but not in the same suite for the two weeks, which was fine because I wanted to find a quite I liked and schedule regular stays.
They sent me an reservation agreement form that included both dates, prices and credit card authorization. They included a particularly thorough cancellation policy including clauses that claim that "in the event you should post a negative review or comment concerning mysuites, that for any reasons mysuites consider it a breach to these terms and conditions, mysuites shall exercise any remedies available to it to protect its reputation, including an action in defamation, if appropriate.".
I thought nothing of their policies, but now see that it's clearly language of an organization with bad buisness practices that try to scare peopel inot taking action against them.
After I submitted my reservation I asked for a confirmation number. They sent me a confirmation fo rthe first week and then said "we will have the confirmation for the second part of the stay by tomorrow sorry for teh delay". The next day I inquired "Hi. I need to look for another spot if this is not confirmed soon. ". No answer. The third day I responded "Anything on this booking!?". To which they responded "no Peter, so sorry is confirmed that is not available after; if you don't find anything we might be able to help you for a fe weights, just let me know". They cancelled my second week and booked it with someone else.
I thought this was unprofessional and was not someone I would want to stay with week after week so I requested to cancel the reservation. They proceeded to keep the deposit on the entire stay!
First of all, the original agreement was for the entire 2 weeks. They cancelled the reservation on me. I did not cancel on them. Secondly, why would they keep the deposit on the entire stay??? Lastly, instead of trying to work it out with me, they just threatened with legal action.
DO NOT book with MySuites. They are a scam.
This report was posted on Ripoff Report on 07/23/2013 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mysuites/new-york-new-york-10001/mysuites-new-york-nyc-mysuitesnet-cancelled-half-my-reservation-and-keeping-the-enti-1069442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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