Complaint Review: NACA Neighborhood Assistance Corporation of America - Jamaica Plain Massachusetts
- NACA Neighborhood Assistance Corporation of America Jamaica Plain, Massachusetts United States of America
- Phone: 1-888-404-6222
- Web: www.naca.com
NACA Neighborhood Assistance Corporation of America NACA poor customer service Jamaica Plain, Massachusetts
*Consumer Comment: NACA is governed by the IRS. Here is how to file a complaint
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I finally got the paperwork finalized in July. It took a month. Then I received an offer from BOA of a forbearance in Sept. However, when I called NACA in Sept and Oct, they said they still hadn't received anything from BOA. The status update page on the website had no information. When I called in Nov, I was told about the Sept offer and then I signed it online. NACA requested a change of dates for the four months I don't have to pay my mortgage.
I continued to call NACA despite the hours weekly I could spend trying to get hold of a person. I continued to try to monitor the status update page of the website, which rarely has current information. I kept calling BOA, who keeps saying they've never heard from NACA. On Dec. 18, NACA said they sent an email to BOA. BOA says they never got it. Not once have they tried to call BOA on the phone.
I am still waiting for the forbearance.
I cannot start negotiating with BOA myself since I started the process of going through a third party. I am at the mercy of NACA, who keeps taking on new customers, even while not taking care of the ones they have.
NACA receives government money for providing services and we as taxpayers are paying them.
This report was posted on Ripoff Report on 02/12/2010 12:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/naca-neighborhood-assistance-corporation-of-america/jamaica-plain-massachusetts-02130/naca-neighborhood-assistance-corporation-of-america-naca-poor-customer-service-jamaica-pla-568619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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