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Report: #288056

Complaint Review: Narconon Southern California - Newport Beach California

  • Submitted: Fri, November 30, 2007
  • Updated: Sat, April 24, 2010
  • Reported By: San Diego California
  • Narconon Southern California
    1810 West Ocean Front
    Newport Beach, California
    U.S.A.

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We letting all of you know that we have officially filed a complaint against Narconon Southern California located at 1810 West Oceanfront, Newport Beach, CA 92663, where we admitted our son in May of 2007.

We believe we are victims of possible fraud where promises were made about insurance reimbursement both verbally and in writing. We believe we have been lied to and what has occurred since May of 2007 is the definite stalling of repayment since our sons admittance to this facility. We have since found that this program may not even be accredited for reimbursement through Blue Cross/Blue Shield when we were told it was. We have since found through our own investigations that there are other similar complaints against this program (a New Mexico Case, FRED & PHYLLIS LUTHY vs NARCONON STONEHAWK REHABILITATION CENTER, INC., which is located in Michigan) that claims the same injustice and is nearing settlement. The Luthys complaint is a VERIFIED COMPLAINT FOR FRAUD IN THE INDUCEMENT, UNFAIR OR DECEPTIVE TRADE PRACTICES, BREACH OF CONTRACT AND UNJUST ENRICHMENT. If you would like to see this case that is similar to what we are experiencing, please go to (((ROR REDACTED)))

Our sons admittance to this center only lasted 31 days. After our son left the facility we checked with Narconon Newport Beach on August 8, 2007 (Carrie in billing) to see if the claim had been sent as of yet. We hadnt heard anything and thought a great deal of time had gone by. At that time we got the excuse from Carrie that were about 3 months behind in our billing and check back in about a week. We found that unacceptable, especially in light of the fact that Narconon sends you a packet of information prior to admittance that clearly states that the filing of insurance reimbursement occurs within 30 days. We expressed our distaste for this and said we would call her back. We called back on August 17th, giving her over a week and the claim still had not been done. At that time she indicated that she never told us one week. We called back again several times and all calls were ignored. We kept being asked whos calling when we called the center. We called again on August 23rd and Carrie told us she happened to do it that day and she was behind because of so many admittances over the past 3 months. She told us the system would flag the claim and to check back in about 10 days to see what the insurance said. I NEVER HEARD ANYTHING BACK FROM THEM.

On September 7, 2007 we called back to speak to the program administrator, Bob Markham (he admitted our son and was the one who told us when we wrote our check that day that we would receive money from Blue Cross/Blue Shield, he had dealt with them before) and found out that he was no longer there. We were referred to the new program director Ian. We had a pleasant conversation with him, he pulled our sons file and said he would leave it for his new insurance biller who was due to start only days later and would put it on top of her files, WE were top priority. He claimed the last insurance gal would not be handling billing any longer. Ian would get back to us after his new gal looked at the file. Well no call.

On September 17, 2007 we called and left a message for Ian, no returned call. On September 24, 2007 we made another call and left a message for Ian, no returned call. On October 8, 2007 we called for Ian again and finally got him. He would leave a message for Gayle in billing to call us.no call.

On October 16, 2007 we called again and spoke with Gayle in billing. We told her we were definitely losing our patience. During this call we were told by Gayle that the claim that was made back in August had been denied by Blue Cross/Blue Shield and that denial was made on September 8, 2007. We were never notified!! Gayle would re-submit the claims, evidently some codes were not done right on the original claim and I asked to see those denials. I got them faxed to me at my request. On October 17, 2007 I got a call from Gayle saying that the claims had been re-submitted that day and we should hear within 10-12 days. At this point we decided if we didnt hear anything back we would seek further action and that we would possibly have to obtain an attorney and we would be contacting the authorities. Gayle has since called again on November 20, 2007 to state that they still do not have answer back from insurance. Now this is 4 weeks after the claim was filed an additional time!!!!! We are now 6 months later!

To this date we do not have an answer from Narconon, nor have we ever received an insurance notification that a claim has even been made from Blue Cross/Blue Shield. We cant believe what is still going on 6 months later when we were told and in their packet they state that a claim will be filed within 30 days.

We are not only angry about this insurance claim and the possibility of fraud, but also the treatment at their Warner Springs Facility. When we admitted our son in May of 2007 to the Newport Beach Facility we NEVER knew and were extremely disappointed to find out that we had put our son into a center backed by Scientology. This does not appear on their websites (and there are many, one being addictionca.com) they do not speak of it during their hard sell over the phone and it constantly creeps into the treatment of the addict as they stay longer at the facilities. We first heard of it only days into his treatment and heard about it almost every single time we were on the phone with him.

After about 4 days and our insistence, we asked that our son be transferred to the Warner Springs facility from Newport Beach. We were told that they didnt have a bed for him there and it couldnt be done. We were concerned because the facility in Newport Beach was on the beach boardwalk and our son had already been approached to purchase and do drugs. He was just out of detox and was only there 3 days! When we were told they didnt have a bed (and days earlier when we admitted him they said it would not be a problem for him to be transferred there as soon as he was out of detox) we kicked and screamed and miraculously they had a bed for him the next day.

At the Narconon facilities there was no counseling available by professional licensed staff and their constant badgering methods to get the truth about other students by constantly questioning the addicts about each others behavior is not even a part of our sons drug recovery and something we didnt pay for and not mentioned in the curriculum . They actually try to brain wash the addicts that are there into their type of thinking and they are promote "bullbaiting" as soon as the addict is detoxed and bullbaiting can simply be described as saying horrible things to the person on the other side of you and if they flinch during this they receive some sort of discipline. So in other words you can call the person a "fat pig", "you're a piece of s**t", "you're a no good crack head" and also yell at walls. This is straight from Scientology and is known as TRs or Training Routines. Our son was also required to read books and ask over and over again "do birds fly?" After a short while our son was actually THREATNED (and on several occasions) while at the Warner Springs facility that if he did not speak the truth and tell them what another student/addict did then he would have to start over in the sauna program, which in their words would be such a shame since you are so close to completion. Our son had been in the Sauna part of the program which is 180 degrees (dry sauna) for 5 hours a day (7 days a week), for approx 4 weeks already and he would have to go back in. Now that is abuse!! And who was the God like person at the facility to actually administer that type of physical punishment!! Certainly not a doctor. He was additionally threatened with ethics by so called "ethics officers" (former graduates and addicts themselves) which entails going into the Llama area/pit to clean up their droppings, clean the kitchen, bathrooms, and such if he didnt tell who slept with who, who defamed the place, who called the founder an a*s hole.....which would put him back in the program as well.

This was our sons final straw to leaving the facility after only 31 days. We couldnt make him stay (after several attempts) and take inhumane treatment. We wanted him there for his drug recovery. They accused him of starting a gang while there, and just constantly badgered him for one thing after the other. The staff at Narconon (which are former addicts and not professional licensed experts) was more interested in interrogation and finding out who did what, rather than treating his illness. His living conditions were deplorable (we saw them) and we couldnt believe that the Health Department even let this facility EVER pass inspection. Since his departure from the Warner Springs facility he has had serious bowel problems that were brought on while at the facility by the CalMag mixture of vitamins given to calm oneself. This mixture contains calcium, magnesium and is also given with niacin.

We paid $29,000.00 in cash the day we admitted our son in May of 2007 and felt that this investment could possibly save his life as well as get him on the right path to recovery. We were desperate to get him into treatment and felt we did our homework before we admitted him and we were confident in our decision after speaking to other facilities mainly because of their "guarantee." They were the only ones to offer it!

Narconon has been the worst experience of our lives to date, to include our son and the fact that he was able to sustain 31 days in there is absolutely an amazing feat. Let alone what we have been going through since May of this year, we still dont have closure.

Last but not least the saga continues. We recently believed our son had a relapse and included in our package (and one of the main reasons we picked this center) was the guarantee that he could come back within 6 months if he relapsed. We called the Warner Springs facility in October (4 months after he left) and spoke to Amy who said we dont think we want him back which we found ironic in light of the fact that who did she think she was to make that kind of decision. Again, another former addict, with no rights to these type of decisions. I was so angry with this reaction in light of EVERYTHING that we have been through with this facility up to date, that my husband had to speak to her. Again she accused him of something she heard he had done since he was out, which was hearsay and none of her business since he was not under their care!!!

The Narconon system is about controlling and altering the mind of the addict. They do it through Scientology and their own set of discipline which does not belong in a drug treatment facility. They are more interested in gossip, bullbaiting, and ethics than the treatment of the addict and this seems to be the common thread in any complaint I have researched to date.

We are fed up with the insurance part of this process and we truly believe that we have been MIS-REPRESENTED and may be victim of fraud not only with the insurance but with the treatment and representation of the facility as well. We are requesting a FULL re-imbursement of our $29,000.00 and will seek any legal action possible to obtain it.

Shelly
San Diego, California
U.S.A.

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This report was posted on Ripoff Report on 11/30/2007 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/narconon-southern-california/newport-beach-california-92663/narconon-southern-california-a-complete-rip-off-for-drug-treatment-newport-beach-californi-288056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Narconon

AUTHOR: JPoe - ()

I understand your conserns but would like to say that I went through the program and worked for them for about one year. After 29 years of drug abuse, Narconon helped me get clean when other programs did not.

I am not a Scientologist. I am a Christian and Narconon never tried to convert me. I would just ask that you not judge something too harshly that you do not fully understand.

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#2 Consumer Comment

NarCONon does not help people

AUTHOR: lovemybrother - (United States of America)

My family was also lied to to get us to put my brother in one of their centers.  He was in CA why mi?  So they can cut off communication and you can't check up on them.  All these stories are true.  They lie about medical supervised detox and have people go through hell on mattresses on the floor banging their heads against the wall.  They lie about one on one counseling, which is the bull baiting sitting knee to knee yelling obsenities, disrespecting the other person trying to get them to react, this is hostile and is abusive and sometimes is a hate crime to call names.  This is drug and alcohol treatment?  No one is even qualified because they hire new graduates to work for nothing just more Scientology training so they don't even know what they are doing.  We got my brother out and into a real 12 step program, where no the don't give them drugs, but their were in just his group 3 guys from Narconon programs.  Great success rate that they lie about.  Everything is a lie.  If they are so proud of L Ron and his ravings why not be honest and tell people before they spend $25,000 that this is who's rantings the program is based on.  Why lie?  Because nobody would come!!!!!!  And please don't consider putting your loved one into this place as it will f up their head. 
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#3 Consumer Comment

Narconon does save lives, the proof is in the pudding

AUTHOR: Snowcm - (U.S.A.)

Its funny to listen to an outsiders prospective on the program...Ive attended the program and I am living proof that it works if you want it to...so bashing the technology, TR's, bullbait and all that,which may seem silly to an outsider actually does have validity. Mind you, these drills are only a fraction of the processes at narconon. These training routines get drug addicts to sit comfortably (I know for a fact that people who have been on drugs and alcohol for years and are just "feeling" their bodies once again are often unable to sit still or be affected by all thats around them).

Scientology is what Narconon is founded on yes, however the programs premise is to get addicts off drugs without medication which is commonly given at all other types of rehab facilities..why put addicts on drugs to get off of them? Does that make sense? No. So I recommend that a 3rd party really go through the program before bashing it..It works..It worked for me, for friends and loved ones.

Its unfortunate that your experience was less than pleasurable with the insurance and all that, but this program does save lives so to post ridiculous comments up on this page is immature and there is a lot of FALSE DATA thrown in..There is a reason why so many people have great experiences with Narconon and so few dont....something to ponder.
-A thankful recovered addict, Christine
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#4 Author of original report

Further rip off details!! ABSOLUTE INSURANCE FRAUD!

AUTHOR: Michelle - (U.S.A.)

We would like to add to our previous statements the following information:

We believe that as a consumers we have been lied to by Narconon via false verbal and written statements, promotional materials and documents which advertised promises which were not fulfilled. This includes false statements in Narconons introductory material that is sent prior to admittance, which states that they will file an insurance claim "after" 30 days of treatment. Additionally we were verbally told over the phone prior to our sons admittance and again in person at the actual admittance on May 29, 2007 by Bob Markham the program director, that Blue Cross/Blue Shield was accepted for reimbursement of our $29,000.00 paid them for the rehabilitation services. We have since found out on December 6, 2007, that Narconon IS NOT an approved facility through Blue Cross/Blue Shield and that they knew about this from the beginning. Also there is NO SECOND CLAIM on file.

After our son left the facility in late June 2007, 31 days after admittance, we attempted to recover our reimbursement, with the understanding that we would receive a complete reimbursement. We've tried ever since then to obtain what what we were promised.

Today my husband received a call from Gayle of Narconon's billing dept. stating that "the insurance is taking the full 30 days to review the claim", saying that this is why we have not heard anything back from Blue Cross/Blue Shield. This comment was disturbing because it was long past the 30 days. WOW...............ANOTHER LIE.

Instead of calling her back, we wrote Gayle an email stating that we'd already received a earlier call from her on October 17, 2007 stating that they had filed the claim that day, which means we would have heard something back (if the insurance is taking the 30 days) by November 17, 2007. Per my records Gayle had also called on November 20, 2007 to tell me that she hadn't heard anything back as of then which is OVER the 30 days.

I further informed Gayle in writing, as follows:

So I'm not sure what this is all about when we are now at December 3, 2007, over the 30 days and still don't have an answer (see attached email). Also Keith said that you told him that insurance is filed AFTER a student "completes" the program and then you asked him if he completed it. No, our son did not and this is NOT what we were told or shown regarding insurance reimbursement. He completed 31 days of the program. It states in Narconon's printed packet that "After 30 days of TREATMENT, we will create a claim and submit it to the insurance company of the student for processing by the insurance company." It says nothing about "COMPLETION."

Once again, I felt that I was being drawn into this game with the insurance and the possibility of there being something illegal being done on their part. I ended the email to her by saying:

Gayle, I thank you for all that you have done thus far and I realize that you have been thrown into this situation, but at this time I am requesting a copy of what your center has filed to our son's insurance (not the acknowledgment from Blue Cross that they've received it) with all of the billing codes and such since this was not supplied to us. I would ask that you fax it to xxxxxxxxx by end of business day December 5, 2007. I do not have any more faith in what Narconon is doing not only with the insurance but as an entity as a whole and am requesting a full refund. We have been stalled long enough and request that anything else at this point be handled by email or in letter format. No more phone calls, written only. WELL WE NEVER RECEIVED THAT FAX! WHAT A SURPRISE.

The possibility of Narconon committing insurance fraud is very real. Numerous times we were stalled or told that the papers were being processed, or that they had to be changed to different coding, and we allowed Narconon the time they said thy needed in order to process the paperwork under our son's health insurance policy but this has been going since June 2007 and enough is enough.

We recently found out that their facility is stated on the Federal governments data base at Substance Abuse & Mental Health Services Administration (SAMHSA) as NOT accepting insurance as a form of payment and we believe that this is further proof that we have been lied to and that fraud and false advertising appears to be a factor in this matter.

Additionally we have been lied to regarding the "guarantee" of re-admittance. We were told on NUMEROUS occasions that if our son left the program and needed to come back he could do so within 6 months and start the program again without any costs to us. Desperate to get him into a program and having no funds available, we called back 3-1/2 months later to inquire about re-admittance, only be told "we dont think we want him back." So, on top of the false advertising of reimbursement of health insurance, we were given a guarantee and then denied. We were told about both in their written statements and verbal statements, which fits the city's criteria for false advertising.

Perhaps the reason Narconon did not want our son back is due to the fact that we were persistent in trying to get the reimbursement we were promised. Nevertheless, he was entitled to re-entry and was denied by Amy at the Warner Springs facility. Narconon's printed material clearly states that if a student is suspended or dismissed from the facility by Narconon officials the students chances of being allowed back in residence are greatly diminished. Let me be perfectly clear. Our son left on his own free will. He left because he was being verbally threatened, brainwashed into Scientology beliefs he did not agree with and he was badgered daily to narc on other students by the staff at the Warner Springs Facility as part of his 'treatment' in their program which is unlike any other program we researched.

They probably didn't know if they want him back or not because he was unwilling to cooperate nor agree with Scientology's shadier policies used at the facility, apparently a requirement unmentioned in any of the paperwork we received and our son signed. His behavior was never such as to warrant a suspension or dismissal from their program. He was there for HIS recovery, not to run interference for the facility's lack of ability to control the thoughts, communications and actions of the other students.

We were told that they do not practice Scientology there but our son lived in fear while there because of the pressure he was under to cooperate in Scientology practices against his will. Nearly every promise made to us has been a lie. We are in need of your help in getting these practices stopped or clearly advertised in truth. Personally, we need our refund of monies paid so that we can get our son the help he needs. We have since found other facilities after someone sent us the information at the Federal SAMHSA website.

We believe Narconon misrepresents the truth in both their written advertisements and verbal statements advertising the program to unsuspecting people like us before our sons admittance to their Newport Beach facility and afterwards in trying to hold them to what was promised. In 2006 there were numerous civil cases filed in San Diego county against the 2 particular Narconon facilities my son was sent to.

San Diego County has 3 cases to date on their online site::
Last Name requested: NARCONON First Name requested: Search Result Page: 1

SN036736 NARCONON SAN DIEGO FOOTE, MARY LEE
North County Civil 03/31/2006
IN053393 NARCONON SAN DIEGO MARTIN, MELINDA
North County Civil 06/19/2006
GIN031054 NARCONON SOUTHERN CALIFORNIA CARTER, KEVIN
North County Civil 07/03/2003
IN053393 NARCONON SOUTHERN CALIFORNIA MARTIN, MELINDA
North County Civil 06/19/2006
IN053393 NARCONON WARNER SPRINGS MARTIN, MELINDA
North County Civil 06/19/2006
http://www.sandiego.courts.ca.gov/CISPublic/enter

There have been settlements before and after civil proceedings but all come with gag agreements attached to them so people won't talk about what is going on if they don't give up in the interim. The Luthy case against Narconon Stonehawk in MI was the only case on record that I know of to date file for fraud and deception trade practices. You can read their complaint to see that these practices are not limited to the facility our son went to.
VERIFIED COMPLAINT FOR FRAUD IN THE INDUCEMENT, UNFAIR OR
DECEPTIVE TRADE PRACTICES BREACH OF CONTRACT AND UNJUST
ENRICHMENT
http://www.cs.cmu.edu/~dst/Stop-Narconon/StoneHawk/Luthy/20070109-luthy-vs-narcononstonehawk.htm

This is our complaint, in addition to what was outlined in our letter dated November 29, 2007. We ask that you investigate this economic crime in full for complete reimbursement of $29,000.00 for our sons very brief and horrific stay. Once we get our reimbursement we can then place him in a facility that will work on treating him and TRULY aid us in helping to save his life.
Respond to this report!

#5 Author of original report

Further rip off details!! ABSOLUTE INSURANCE FRAUD!

AUTHOR: Michelle - (U.S.A.)

We would like to add to our previous statements the following information:

We believe that as a consumers we have been lied to by Narconon via false verbal and written statements, promotional materials and documents which advertised promises which were not fulfilled. This includes false statements in Narconons introductory material that is sent prior to admittance, which states that they will file an insurance claim "after" 30 days of treatment. Additionally we were verbally told over the phone prior to our sons admittance and again in person at the actual admittance on May 29, 2007 by Bob Markham the program director, that Blue Cross/Blue Shield was accepted for reimbursement of our $29,000.00 paid them for the rehabilitation services. We have since found out on December 6, 2007, that Narconon IS NOT an approved facility through Blue Cross/Blue Shield and that they knew about this from the beginning. Also there is NO SECOND CLAIM on file.

After our son left the facility in late June 2007, 31 days after admittance, we attempted to recover our reimbursement, with the understanding that we would receive a complete reimbursement. We've tried ever since then to obtain what what we were promised.

Today my husband received a call from Gayle of Narconon's billing dept. stating that "the insurance is taking the full 30 days to review the claim", saying that this is why we have not heard anything back from Blue Cross/Blue Shield. This comment was disturbing because it was long past the 30 days. WOW...............ANOTHER LIE.

Instead of calling her back, we wrote Gayle an email stating that we'd already received a earlier call from her on October 17, 2007 stating that they had filed the claim that day, which means we would have heard something back (if the insurance is taking the 30 days) by November 17, 2007. Per my records Gayle had also called on November 20, 2007 to tell me that she hadn't heard anything back as of then which is OVER the 30 days.

I further informed Gayle in writing, as follows:

So I'm not sure what this is all about when we are now at December 3, 2007, over the 30 days and still don't have an answer (see attached email). Also Keith said that you told him that insurance is filed AFTER a student "completes" the program and then you asked him if he completed it. No, our son did not and this is NOT what we were told or shown regarding insurance reimbursement. He completed 31 days of the program. It states in Narconon's printed packet that "After 30 days of TREATMENT, we will create a claim and submit it to the insurance company of the student for processing by the insurance company." It says nothing about "COMPLETION."

Once again, I felt that I was being drawn into this game with the insurance and the possibility of there being something illegal being done on their part. I ended the email to her by saying:

Gayle, I thank you for all that you have done thus far and I realize that you have been thrown into this situation, but at this time I am requesting a copy of what your center has filed to our son's insurance (not the acknowledgment from Blue Cross that they've received it) with all of the billing codes and such since this was not supplied to us. I would ask that you fax it to xxxxxxxxx by end of business day December 5, 2007. I do not have any more faith in what Narconon is doing not only with the insurance but as an entity as a whole and am requesting a full refund. We have been stalled long enough and request that anything else at this point be handled by email or in letter format. No more phone calls, written only. WELL WE NEVER RECEIVED THAT FAX! WHAT A SURPRISE.

The possibility of Narconon committing insurance fraud is very real. Numerous times we were stalled or told that the papers were being processed, or that they had to be changed to different coding, and we allowed Narconon the time they said thy needed in order to process the paperwork under our son's health insurance policy but this has been going since June 2007 and enough is enough.

We recently found out that their facility is stated on the Federal governments data base at Substance Abuse & Mental Health Services Administration (SAMHSA) as NOT accepting insurance as a form of payment and we believe that this is further proof that we have been lied to and that fraud and false advertising appears to be a factor in this matter.

Additionally we have been lied to regarding the "guarantee" of re-admittance. We were told on NUMEROUS occasions that if our son left the program and needed to come back he could do so within 6 months and start the program again without any costs to us. Desperate to get him into a program and having no funds available, we called back 3-1/2 months later to inquire about re-admittance, only be told "we dont think we want him back." So, on top of the false advertising of reimbursement of health insurance, we were given a guarantee and then denied. We were told about both in their written statements and verbal statements, which fits the city's criteria for false advertising.

Perhaps the reason Narconon did not want our son back is due to the fact that we were persistent in trying to get the reimbursement we were promised. Nevertheless, he was entitled to re-entry and was denied by Amy at the Warner Springs facility. Narconon's printed material clearly states that if a student is suspended or dismissed from the facility by Narconon officials the students chances of being allowed back in residence are greatly diminished. Let me be perfectly clear. Our son left on his own free will. He left because he was being verbally threatened, brainwashed into Scientology beliefs he did not agree with and he was badgered daily to narc on other students by the staff at the Warner Springs Facility as part of his 'treatment' in their program which is unlike any other program we researched.

They probably didn't know if they want him back or not because he was unwilling to cooperate nor agree with Scientology's shadier policies used at the facility, apparently a requirement unmentioned in any of the paperwork we received and our son signed. His behavior was never such as to warrant a suspension or dismissal from their program. He was there for HIS recovery, not to run interference for the facility's lack of ability to control the thoughts, communications and actions of the other students.

We were told that they do not practice Scientology there but our son lived in fear while there because of the pressure he was under to cooperate in Scientology practices against his will. Nearly every promise made to us has been a lie. We are in need of your help in getting these practices stopped or clearly advertised in truth. Personally, we need our refund of monies paid so that we can get our son the help he needs. We have since found other facilities after someone sent us the information at the Federal SAMHSA website.

We believe Narconon misrepresents the truth in both their written advertisements and verbal statements advertising the program to unsuspecting people like us before our sons admittance to their Newport Beach facility and afterwards in trying to hold them to what was promised. In 2006 there were numerous civil cases filed in San Diego county against the 2 particular Narconon facilities my son was sent to.

San Diego County has 3 cases to date on their online site::
Last Name requested: NARCONON First Name requested: Search Result Page: 1

SN036736 NARCONON SAN DIEGO FOOTE, MARY LEE
North County Civil 03/31/2006
IN053393 NARCONON SAN DIEGO MARTIN, MELINDA
North County Civil 06/19/2006
GIN031054 NARCONON SOUTHERN CALIFORNIA CARTER, KEVIN
North County Civil 07/03/2003
IN053393 NARCONON SOUTHERN CALIFORNIA MARTIN, MELINDA
North County Civil 06/19/2006
IN053393 NARCONON WARNER SPRINGS MARTIN, MELINDA
North County Civil 06/19/2006
http://www.sandiego.courts.ca.gov/CISPublic/enter

There have been settlements before and after civil proceedings but all come with gag agreements attached to them so people won't talk about what is going on if they don't give up in the interim. The Luthy case against Narconon Stonehawk in MI was the only case on record that I know of to date file for fraud and deception trade practices. You can read their complaint to see that these practices are not limited to the facility our son went to.
VERIFIED COMPLAINT FOR FRAUD IN THE INDUCEMENT, UNFAIR OR
DECEPTIVE TRADE PRACTICES BREACH OF CONTRACT AND UNJUST
ENRICHMENT
http://www.cs.cmu.edu/~dst/Stop-Narconon/StoneHawk/Luthy/20070109-luthy-vs-narcononstonehawk.htm

This is our complaint, in addition to what was outlined in our letter dated November 29, 2007. We ask that you investigate this economic crime in full for complete reimbursement of $29,000.00 for our sons very brief and horrific stay. Once we get our reimbursement we can then place him in a facility that will work on treating him and TRULY aid us in helping to save his life.
Respond to this report!

#6 Author of original report

Further rip off details!! ABSOLUTE INSURANCE FRAUD!

AUTHOR: Michelle - (U.S.A.)

We would like to add to our previous statements the following information:

We believe that as a consumers we have been lied to by Narconon via false verbal and written statements, promotional materials and documents which advertised promises which were not fulfilled. This includes false statements in Narconons introductory material that is sent prior to admittance, which states that they will file an insurance claim "after" 30 days of treatment. Additionally we were verbally told over the phone prior to our sons admittance and again in person at the actual admittance on May 29, 2007 by Bob Markham the program director, that Blue Cross/Blue Shield was accepted for reimbursement of our $29,000.00 paid them for the rehabilitation services. We have since found out on December 6, 2007, that Narconon IS NOT an approved facility through Blue Cross/Blue Shield and that they knew about this from the beginning. Also there is NO SECOND CLAIM on file.

After our son left the facility in late June 2007, 31 days after admittance, we attempted to recover our reimbursement, with the understanding that we would receive a complete reimbursement. We've tried ever since then to obtain what what we were promised.

Today my husband received a call from Gayle of Narconon's billing dept. stating that "the insurance is taking the full 30 days to review the claim", saying that this is why we have not heard anything back from Blue Cross/Blue Shield. This comment was disturbing because it was long past the 30 days. WOW...............ANOTHER LIE.

Instead of calling her back, we wrote Gayle an email stating that we'd already received a earlier call from her on October 17, 2007 stating that they had filed the claim that day, which means we would have heard something back (if the insurance is taking the 30 days) by November 17, 2007. Per my records Gayle had also called on November 20, 2007 to tell me that she hadn't heard anything back as of then which is OVER the 30 days.

I further informed Gayle in writing, as follows:

So I'm not sure what this is all about when we are now at December 3, 2007, over the 30 days and still don't have an answer (see attached email). Also Keith said that you told him that insurance is filed AFTER a student "completes" the program and then you asked him if he completed it. No, our son did not and this is NOT what we were told or shown regarding insurance reimbursement. He completed 31 days of the program. It states in Narconon's printed packet that "After 30 days of TREATMENT, we will create a claim and submit it to the insurance company of the student for processing by the insurance company." It says nothing about "COMPLETION."

Once again, I felt that I was being drawn into this game with the insurance and the possibility of there being something illegal being done on their part. I ended the email to her by saying:

Gayle, I thank you for all that you have done thus far and I realize that you have been thrown into this situation, but at this time I am requesting a copy of what your center has filed to our son's insurance (not the acknowledgment from Blue Cross that they've received it) with all of the billing codes and such since this was not supplied to us. I would ask that you fax it to xxxxxxxxx by end of business day December 5, 2007. I do not have any more faith in what Narconon is doing not only with the insurance but as an entity as a whole and am requesting a full refund. We have been stalled long enough and request that anything else at this point be handled by email or in letter format. No more phone calls, written only. WELL WE NEVER RECEIVED THAT FAX! WHAT A SURPRISE.

The possibility of Narconon committing insurance fraud is very real. Numerous times we were stalled or told that the papers were being processed, or that they had to be changed to different coding, and we allowed Narconon the time they said thy needed in order to process the paperwork under our son's health insurance policy but this has been going since June 2007 and enough is enough.

We recently found out that their facility is stated on the Federal governments data base at Substance Abuse & Mental Health Services Administration (SAMHSA) as NOT accepting insurance as a form of payment and we believe that this is further proof that we have been lied to and that fraud and false advertising appears to be a factor in this matter.

Additionally we have been lied to regarding the "guarantee" of re-admittance. We were told on NUMEROUS occasions that if our son left the program and needed to come back he could do so within 6 months and start the program again without any costs to us. Desperate to get him into a program and having no funds available, we called back 3-1/2 months later to inquire about re-admittance, only be told "we dont think we want him back." So, on top of the false advertising of reimbursement of health insurance, we were given a guarantee and then denied. We were told about both in their written statements and verbal statements, which fits the city's criteria for false advertising.

Perhaps the reason Narconon did not want our son back is due to the fact that we were persistent in trying to get the reimbursement we were promised. Nevertheless, he was entitled to re-entry and was denied by Amy at the Warner Springs facility. Narconon's printed material clearly states that if a student is suspended or dismissed from the facility by Narconon officials the students chances of being allowed back in residence are greatly diminished. Let me be perfectly clear. Our son left on his own free will. He left because he was being verbally threatened, brainwashed into Scientology beliefs he did not agree with and he was badgered daily to narc on other students by the staff at the Warner Springs Facility as part of his 'treatment' in their program which is unlike any other program we researched.

They probably didn't know if they want him back or not because he was unwilling to cooperate nor agree with Scientology's shadier policies used at the facility, apparently a requirement unmentioned in any of the paperwork we received and our son signed. His behavior was never such as to warrant a suspension or dismissal from their program. He was there for HIS recovery, not to run interference for the facility's lack of ability to control the thoughts, communications and actions of the other students.

We were told that they do not practice Scientology there but our son lived in fear while there because of the pressure he was under to cooperate in Scientology practices against his will. Nearly every promise made to us has been a lie. We are in need of your help in getting these practices stopped or clearly advertised in truth. Personally, we need our refund of monies paid so that we can get our son the help he needs. We have since found other facilities after someone sent us the information at the Federal SAMHSA website.

We believe Narconon misrepresents the truth in both their written advertisements and verbal statements advertising the program to unsuspecting people like us before our sons admittance to their Newport Beach facility and afterwards in trying to hold them to what was promised. In 2006 there were numerous civil cases filed in San Diego county against the 2 particular Narconon facilities my son was sent to.

San Diego County has 3 cases to date on their online site::
Last Name requested: NARCONON First Name requested: Search Result Page: 1

SN036736 NARCONON SAN DIEGO FOOTE, MARY LEE
North County Civil 03/31/2006
IN053393 NARCONON SAN DIEGO MARTIN, MELINDA
North County Civil 06/19/2006
GIN031054 NARCONON SOUTHERN CALIFORNIA CARTER, KEVIN
North County Civil 07/03/2003
IN053393 NARCONON SOUTHERN CALIFORNIA MARTIN, MELINDA
North County Civil 06/19/2006
IN053393 NARCONON WARNER SPRINGS MARTIN, MELINDA
North County Civil 06/19/2006
http://www.sandiego.courts.ca.gov/CISPublic/enter

There have been settlements before and after civil proceedings but all come with gag agreements attached to them so people won't talk about what is going on if they don't give up in the interim. The Luthy case against Narconon Stonehawk in MI was the only case on record that I know of to date file for fraud and deception trade practices. You can read their complaint to see that these practices are not limited to the facility our son went to.
VERIFIED COMPLAINT FOR FRAUD IN THE INDUCEMENT, UNFAIR OR
DECEPTIVE TRADE PRACTICES BREACH OF CONTRACT AND UNJUST
ENRICHMENT
http://www.cs.cmu.edu/~dst/Stop-Narconon/StoneHawk/Luthy/20070109-luthy-vs-narcononstonehawk.htm

This is our complaint, in addition to what was outlined in our letter dated November 29, 2007. We ask that you investigate this economic crime in full for complete reimbursement of $29,000.00 for our sons very brief and horrific stay. Once we get our reimbursement we can then place him in a facility that will work on treating him and TRULY aid us in helping to save his life.
Respond to this report!

#7 Author of original report

Further rip off details!! ABSOLUTE INSURANCE FRAUD!

AUTHOR: Michelle - (U.S.A.)

We would like to add to our previous statements the following information:

We believe that as a consumers we have been lied to by Narconon via false verbal and written statements, promotional materials and documents which advertised promises which were not fulfilled. This includes false statements in Narconons introductory material that is sent prior to admittance, which states that they will file an insurance claim "after" 30 days of treatment. Additionally we were verbally told over the phone prior to our sons admittance and again in person at the actual admittance on May 29, 2007 by Bob Markham the program director, that Blue Cross/Blue Shield was accepted for reimbursement of our $29,000.00 paid them for the rehabilitation services. We have since found out on December 6, 2007, that Narconon IS NOT an approved facility through Blue Cross/Blue Shield and that they knew about this from the beginning. Also there is NO SECOND CLAIM on file.

After our son left the facility in late June 2007, 31 days after admittance, we attempted to recover our reimbursement, with the understanding that we would receive a complete reimbursement. We've tried ever since then to obtain what what we were promised.

Today my husband received a call from Gayle of Narconon's billing dept. stating that "the insurance is taking the full 30 days to review the claim", saying that this is why we have not heard anything back from Blue Cross/Blue Shield. This comment was disturbing because it was long past the 30 days. WOW...............ANOTHER LIE.

Instead of calling her back, we wrote Gayle an email stating that we'd already received a earlier call from her on October 17, 2007 stating that they had filed the claim that day, which means we would have heard something back (if the insurance is taking the 30 days) by November 17, 2007. Per my records Gayle had also called on November 20, 2007 to tell me that she hadn't heard anything back as of then which is OVER the 30 days.

I further informed Gayle in writing, as follows:

So I'm not sure what this is all about when we are now at December 3, 2007, over the 30 days and still don't have an answer (see attached email). Also Keith said that you told him that insurance is filed AFTER a student "completes" the program and then you asked him if he completed it. No, our son did not and this is NOT what we were told or shown regarding insurance reimbursement. He completed 31 days of the program. It states in Narconon's printed packet that "After 30 days of TREATMENT, we will create a claim and submit it to the insurance company of the student for processing by the insurance company." It says nothing about "COMPLETION."

Once again, I felt that I was being drawn into this game with the insurance and the possibility of there being something illegal being done on their part. I ended the email to her by saying:

Gayle, I thank you for all that you have done thus far and I realize that you have been thrown into this situation, but at this time I am requesting a copy of what your center has filed to our son's insurance (not the acknowledgment from Blue Cross that they've received it) with all of the billing codes and such since this was not supplied to us. I would ask that you fax it to xxxxxxxxx by end of business day December 5, 2007. I do not have any more faith in what Narconon is doing not only with the insurance but as an entity as a whole and am requesting a full refund. We have been stalled long enough and request that anything else at this point be handled by email or in letter format. No more phone calls, written only. WELL WE NEVER RECEIVED THAT FAX! WHAT A SURPRISE.

The possibility of Narconon committing insurance fraud is very real. Numerous times we were stalled or told that the papers were being processed, or that they had to be changed to different coding, and we allowed Narconon the time they said thy needed in order to process the paperwork under our son's health insurance policy but this has been going since June 2007 and enough is enough.

We recently found out that their facility is stated on the Federal governments data base at Substance Abuse & Mental Health Services Administration (SAMHSA) as NOT accepting insurance as a form of payment and we believe that this is further proof that we have been lied to and that fraud and false advertising appears to be a factor in this matter.

Additionally we have been lied to regarding the "guarantee" of re-admittance. We were told on NUMEROUS occasions that if our son left the program and needed to come back he could do so within 6 months and start the program again without any costs to us. Desperate to get him into a program and having no funds available, we called back 3-1/2 months later to inquire about re-admittance, only be told "we dont think we want him back." So, on top of the false advertising of reimbursement of health insurance, we were given a guarantee and then denied. We were told about both in their written statements and verbal statements, which fits the city's criteria for false advertising.

Perhaps the reason Narconon did not want our son back is due to the fact that we were persistent in trying to get the reimbursement we were promised. Nevertheless, he was entitled to re-entry and was denied by Amy at the Warner Springs facility. Narconon's printed material clearly states that if a student is suspended or dismissed from the facility by Narconon officials the students chances of being allowed back in residence are greatly diminished. Let me be perfectly clear. Our son left on his own free will. He left because he was being verbally threatened, brainwashed into Scientology beliefs he did not agree with and he was badgered daily to narc on other students by the staff at the Warner Springs Facility as part of his 'treatment' in their program which is unlike any other program we researched.

They probably didn't know if they want him back or not because he was unwilling to cooperate nor agree with Scientology's shadier policies used at the facility, apparently a requirement unmentioned in any of the paperwork we received and our son signed. His behavior was never such as to warrant a suspension or dismissal from their program. He was there for HIS recovery, not to run interference for the facility's lack of ability to control the thoughts, communications and actions of the other students.

We were told that they do not practice Scientology there but our son lived in fear while there because of the pressure he was under to cooperate in Scientology practices against his will. Nearly every promise made to us has been a lie. We are in need of your help in getting these practices stopped or clearly advertised in truth. Personally, we need our refund of monies paid so that we can get our son the help he needs. We have since found other facilities after someone sent us the information at the Federal SAMHSA website.

We believe Narconon misrepresents the truth in both their written advertisements and verbal statements advertising the program to unsuspecting people like us before our sons admittance to their Newport Beach facility and afterwards in trying to hold them to what was promised. In 2006 there were numerous civil cases filed in San Diego county against the 2 particular Narconon facilities my son was sent to.

San Diego County has 3 cases to date on their online site::
Last Name requested: NARCONON First Name requested: Search Result Page: 1

SN036736 NARCONON SAN DIEGO FOOTE, MARY LEE
North County Civil 03/31/2006
IN053393 NARCONON SAN DIEGO MARTIN, MELINDA
North County Civil 06/19/2006
GIN031054 NARCONON SOUTHERN CALIFORNIA CARTER, KEVIN
North County Civil 07/03/2003
IN053393 NARCONON SOUTHERN CALIFORNIA MARTIN, MELINDA
North County Civil 06/19/2006
IN053393 NARCONON WARNER SPRINGS MARTIN, MELINDA
North County Civil 06/19/2006
http://www.sandiego.courts.ca.gov/CISPublic/enter

There have been settlements before and after civil proceedings but all come with gag agreements attached to them so people won't talk about what is going on if they don't give up in the interim. The Luthy case against Narconon Stonehawk in MI was the only case on record that I know of to date file for fraud and deception trade practices. You can read their complaint to see that these practices are not limited to the facility our son went to.
VERIFIED COMPLAINT FOR FRAUD IN THE INDUCEMENT, UNFAIR OR
DECEPTIVE TRADE PRACTICES BREACH OF CONTRACT AND UNJUST
ENRICHMENT
http://www.cs.cmu.edu/~dst/Stop-Narconon/StoneHawk/Luthy/20070109-luthy-vs-narcononstonehawk.htm

This is our complaint, in addition to what was outlined in our letter dated November 29, 2007. We ask that you investigate this economic crime in full for complete reimbursement of $29,000.00 for our sons very brief and horrific stay. Once we get our reimbursement we can then place him in a facility that will work on treating him and TRULY aid us in helping to save his life.
Respond to this report!