Complaint Review: Nation Wide Reservations
- Nation Wide Reservations
2419 East Commercial Boulevard
Fort Lauderdale , Florida
- Phone: 1-800-291-1933
- Category: Boat Cruises
Nation Wide Reservations Promotions mgr. Marissa Brian's. Booking director Ben. Reservations Rebecca. Finance director Cathline. Refused to honor my reservation. Refused to let me pay to extend my reservation. Refused refund. Fort Lauderdale Florida
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I purchased a cruise with Nationwide Reservations near the end of 2014. I made a booking and before we could take the trip the boat struck a underwater object Halloween weekend and almost sank... So they cancelled all upcoming cruises and we were unable to travel. That in itself caused a huge issue with my family as we already had put in for vacation days at our work that we could not change... that caused huge family issues. Had to purchase a last minute vacation for the wife and step son. The extreme cost of the last minute vacation cost too much for us all to attend so I stayed home. A few days after the ships issue later i tried over and over to contact the reservation department. over almost one hundred calls... i was finally able to speak with a customer service representative. They explained that they had no other boat and all trips were cancelled for the foreseeable future... I advised my family. I did call back six weeks later and again had to make so many phone calls I lost count... a few days later I called and out of the blue, almost by accident, I reached a customer service representative. Long story short, I got an extension for my cruise. I was told my reservations could be made at anytime until August 20 2017.
Well after a divorce, a death in my family and my mom having constant hospitalizations for heart complications and surgeries, I could use a vacation... I called today 8-15-17 to speak with a representative about booking a vacation... I gave them my reservation number. The first people were not employed there when the boat sank... They did not know a thing about it. I had the finance directors phone number so I called it. I spoke with Cathline she remembered me... even remembered where I lived and reminded me that she grew up not far from my area... she then told me... I'm sorry there is no way I can schedule a vacation for you. I can't refund your money and I can't let you extend it because they took that option away from her... but if you had called a few months earlier, I could have done something for you... I did call. I spent my life trying to call. I told her I could never get an answer anytime I was able to call... she again said I'm sorry... She remembered the issues with the boat almost sinking. She had it on her computer. I reminded her I was advised that I could make reservations until August 20 2017... But again she said I'm sorry... " no trips are available. I can't book one. I have an extension to my vacation good until August 20. I was told repeatedly over the last couple of years I could make it reservation up until August 20th 2017.
At this point I felt like there was no hope... and I was right! I told her I did not care if it was a cruise it could be just a stateside vacation... anywhere... She said... There's nothing she can do. So even though I was nice and understanding. I worked with them when the boat sank. (What else could I do...) This is now the end result. I called numerous numerous numerous times over the timeframe I owned this vacation... Never once did they say I could not buy another extension and / or my reservation had to be made months before my expiration date. I again called today and asked to speak to a manager. another representative told me "I can help you" I advised her of the situation and asked her what options I had. She put me on hold for a long on while and when she came back she advised me I had no option but to forfit the vacation and loose my money and any hope of being able to go anywhere on vacation. I by this time was very frustrated and mentioned that I have received terrible customer service throughout this entire experience today. She did not care in the slightest bit. I mentioned I may speak to my attorney and she immediately got provoked and told me... "Do what you gotta do!" then while she was in the process of hanging up the phone I herd her call me a xxx xx x xxxxx ! (I will not print it here....) Even though I should... Very classy and professional customer service...! Not!
All I want is an opportunity to use a service and upgrades I paid for! I was very understanding. I waited while they got another ship. Then as I was unable to contact customer service on numerous occasions! Only to be told today... Sorry, nothing I you do! Oh then the representative responded that for another 580.00 I could book another vacation... I said no thank you. No more money for a vacation I already paid for and was still good until the 20th.
So here I sit. Almost a thousand dollars out the window and zero help from anyone at Nationwide Reservations... Be cautious. I will not print anything negative. It is not the way to handle this... But I will advise you are much better to spend hard earned money with a more reputable vacation company. If a representative from Nationwide reservations reads this feel free to contact me I'm sure you have my phone number or can find a way to reach me... Since anyone there was unable to contact me with a manager above themselves i would be interested in finding out what you will do to make this right... I will hold my breath beginning now... Thank you Nationwide Reservations for making my vacation a real delight. Please buy everyone in the office a few pizzas and some cola. Tell them I appreciate all there efforts in assisting me with my vacation needs
This report was posted on Ripoff Report on 08/15/2017 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nation-wide-reservations/fort-lauderdale-florida-33308/nation-wide-reservations-promotions-mgr-marissa-brians-booking-director-ben-reservat-1392924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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