Report: #251121

Complaint Review: National Home Protection - New York New York

  • Submitted:
  • Updated:
  • Reported By: Irving Texas
  • National Home Protection 42 West 38th Street New York, New York U.S.A.

National Home Protection RIPOFF Do not pay a claims, POOR Customer Service, Liars New York New York

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Filed 2 claims with these people. One for Hot Water Heater.

Repair service came out and said needed replacement. Waited 8 days before they finally called me back (after 10 calls and several Emails to them) and said
"not normal wear and tear - not covered."
On my second claim for a microwave oven.

Again a repair man came out. I paid him the $45 service call.

He said microwave had burned area exposed metal arching causing damage to Magnetron Cavity and can not be repaired.

Again I had to continually call them.

After 12 days and on hold for an hour they took my name and number and and said they will call back.
They did call back and said we tried to call you 2 days before. This was a total lie as I have caller ID and answering system.

They then said " NOT NORMAL WEAR AND TARe - Will not pay claim"
They could have told me this earlier.

Summary- THEY DO NOT PAY CLAIMS, LIE, Have the RUDINEST customer Service (make that NON-CUSTOMER SERVICE) and the worst phone system I have ever delt with.
This company should not be in business.

Irving, Texas

This report was posted on Ripoff Report on 05/30/2007 05:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-home-protection/new-york-new-york-10018/national-home-protection-ripoff-do-not-pay-a-claims-poor-customer-service-liars-new-york-251121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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