Complaint Review: National Pen Company LLC - San Diego California
National Pen Company LLC BEWARE OF SO-CALLED FREE OFFERS/ ANY OFFERS FROM THIS COMPANY! They will charge you more than you ever thought possible! Horrible company!!!! San Diego California
I will NEVER EVER use this company again! You think that you are getting free shipping, but they will charge you a "service fee" in which they will charge you at least 25.00. If you by chance miss that small fine print when you make your order, then they will charge a "late charge fee". This late charge fee happens without notice, long after you have supposedly paid "in full" for your pens. They contact you by phone, and tell you that you owe them money for a "service fee" that you did not include in your order. After contacting them about this "service fee", I sent them off a check because I just wanted to put it all behind me and be done with it. I just got another "bill" from them, stating that they are now charging me a "late charge" of 25.00 because they didn't receive my payment. I sent the disputed monies off last week, and now they want to charge a 25.00 late fee for something I never knew that I owed in the first place. I thought doing a service for a fee involved paying for the product and shipping and handling. This company has been horrible! I regret ordering any products from them ever! Watch out if you happen to receive a complimetary or "free" item from them, they may decide to charge you for 30 days of handling it! Send your product back, or go to another company that actually cares about providing customer service to a customer. Our business is happy to pay for products and services that we use, however, using deceptive and misleading ways of tricking the public to buy one's products is not a way that I want to do business with anybody. I wish that I would have read the reviews on this company BEFORE ordering their products. Please take heed and read reviews from other customers who are claiming the same thing (BBB, google reviews, etc).
This report was posted on Ripoff Report on 09/16/2015 12:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-pen-company-llc/san-diego-california-92131/national-pen-company-llc-beware-of-so-called-free-offers-any-offers-from-this-company-t-1255293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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