Complaint Review: Nationstar Mortgage - Nationwide
- Nationstar Mortgage Nationwide USA
- Phone:
- Web: nationstar.com
- Category: Loan Modification
Nationstar Mortgage Nationstar foreclosed on my home after several attempts to modify or get the hamp program Texas Nationwide
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Nationstar was my mortgagor. I had a job loss that resuted in being behind in my payment. Up to this point I had been on the accelerated payment plan, paying one and a half payments. As I was approaching my missed payment, I tried to contact Nationstar on numerous occasions. When I finally got through to somebody I was told that I was 90 days past due on my payments (not true) I inquired about the loan modification program, and they told me about the procedures and the packet must be filled out and sent to them. I gathered all the documents and mails, and faxed them to Nationstar. After another month went by, and not heard from them;I called them again.
I was told that they did not recieve the packet, and the time had passed for me to apply for loan modifiation. I resent the packet, and then was denied. I qualified for the Hamp program, yet Nationstar told me I did not qualify. I called several times during the course of the next month to set up payment arrangement. When I finally was able to talk to someone, they told me I had to pay $ 5200.00 to catch up before they could arrange a repayment plan. I explained to them that the reason I got behing was because I became unemployed. They told me that , that was not their problem, and I had an obligation to pay them and I was in default. I did not have $5200, and asled if they would except extra money towards my mortgage payment to make up for my arears. They sad the minimum payment they could do was $1600 (my payment was $1047)I explained to them that I just got a job, and was making much less than I did previously, and that I could not pay that much, but I could give them $1400. This was unacceptable to them.
At this point I was now 6 months behind on my payments, because they would not accept my original payment. I attempted many calls and correspondances to them with no response. Everytime I called them, and was actually able to talk to someone they all gave me different answers, and told me different things. The next thing I got was a forclosure notice. This company is nothing but unprofessional and deceiving. The President had passed many bills to help homeowners to keep their homes, unfortunately you still have to go through the mortgage company, and this company was in no way willing to help anyone. There are reviews after reviews about this company and their deceptive practices, like increasing our payments but several hindred dollars because (there was not enough money in escrow) which was false. I made every attempt to save me from losing my home. Nationstar was unwilling to work with me, so that I could avoid foreclosure.
This report was posted on Ripoff Report on 02/20/2015 07:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nationstar-mortgage/nationwide/nationstar-mortgage-nationstar-foreclosed-on-my-home-after-several-attempts-to-modify-or-1210611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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