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Report: #317964

Complaint Review: NationWide Transmission/ 24Hr Transmission - Denton Texas

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  • Reported By: University place Washington
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  • NationWide Transmission/ 24Hr Transmission 3322 E University Denton, Texas U.S.A.

NationWide Transmission/ 24Hr Transmission frandulant repair of my 3000gtvr4 transmission Denton Texas

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Calling the phone number listed, after watching the video clip, I spoke to a "Curly Brown" the nationwide representative. I described the make and model of the car as well as the difficulty with the synco's in second gear. I had been driving the car for several years just avoid downshifting to second. I wanted to sell the car and wanted to fix the transmission if the cost was reasonable. I had already had an approximation of $1,800 from a local transmission place. Their workload required a couple of weeks to repair.

In talking with "Curly" he said the car would be picked up that afternoon and sent to one of their "Authorized repair facilities" and the cost would be $1,504 +$17.00(processing fee). He assured me that the problem was a minor one and could be repaired quickly and for that price. This included a new clutch and all labor involved with the repair.

I consented the tow truck arrived an hour later picked up the car. The tow truck driver did not have a destination as yet to where the car would be delivered. He said that he was to call back in when the car was loaded and they would transport it to the facility or to their yard until the final details had been worked out. He said their was some kind of mix up and it was being straightened out.

I waited about 10 days and contacted Nationwide by email as to where my car had gone and if it was finished. I received a reply From "Juan Rivera" their shop foreman. His reply was that their Repair facility wanted over $5,000 to repair my transmission and that they were having the transmission shipped to Texas to have it repaired in their shop. They were still awaiting the transmission .

I waited another week before I contacted them again. i had found a phone number. So I called. Again Asking for Juan (He was no in at that time, but I continued to call until I was able to talk to him ( a day later). He stated that the transmission had just arrived that their "authorized repair facility" had held them up. He stated that every time the truck went to the "authorized facility" that either they weren't there or it was packaged for shipping incorrectly. They said it took 4 or 5 trips to get it on the truck to be shipped.

I again waited another week to see how the repair was gong and it they had shipped it back yet. I received an email that everyone in Georgia must have had to repair their transmission and that they hadn't gotten to it yet. I think this was a stall for time while they were trying to locate used parts.

about a week later I got a phone call from "Juan who handed the phone to "Richard" to discuss the bad news that the "Hard Parts were more expensive and the total cost was now $3,900.

I'm stuck at this point. My car is in a shop that I don't know where its located. My transmission is in Texas torn apart sitting on some work bench. I don't dare have them put it back together and ship it back >Who knows what they would do to the working transmission from my car.

They wanted another $1,300 to cover the parts and the rest when the job was complete.
So, I credit carded the $1300. I called again to check on progress and Juan was no loger an employee and "John Randall" (Rambo) was In charge. He assured me that the repairs were being completed and he personally put the transmission on the truck for shipment. Another couple of days passed, and a phone call later to check on progress, I was able to squeeze out of them the name of their "authorized dealer" located here in town. I found their address in the phone book.

Upon locating the authorized dealer "Acceleration Transmission", I drove over to look at the facility. I drove by the garage door was open and their was my car up on the rack
I assumed that because it was on the rack that they had received the transmission and was putting my car back together. (Wrong) After a couple of days of driving by I stopped in to find out what was going on.

I met and talked with "James" The new manager. He informed me of the "nightmare"
They had received a call from Nationwide to do what they thought was an warranty type of repair. He showed me the estimate that they had send Nationwide and it was over $5,000. He later confessed that it took several time to ship my transmission. Once the fluid needed to be drained. It wasn't "shrink wrapped. Etc.. He showed me the Authorized amount that Nationwide had allowed them for their services $1.304.00.

This bill was for removing, diagnosing, shipping, storage, and any other costs related. James was upset because they had the car on the rack for the entire time. Probably 6 or 7 weeks. He was charging storage time of $30.00 a day instead of their $300 a day rack time. In any event the transmission still was not delivered to their shop yet and then I showed them my paper work for $3,900 ($2,600 of which they had already received)
It states that I am not supposed to pay any money to the "authorized dealer' That they are NationWides clients and they will pay them. (Thus the 1300 authorized amount from Nationwide)

A couple of days later I received a phone call from "James at Acceleration" and that I should come down immediately and look at the transmission that was returned. Upon examination. One of the mounts had been broken and JB Welded (something gluing). and the access plug had been enlarged so the plug would no longer work. Everything had been nicely painted (This was to hide these problems so no one would notice them).

Nationwide damaged my core $1,000 and maybe repaired by transmission for $2,600.
At this point I'm out at $3,900. Acceleration wouldn't let me take my car without paying them and my car still isn't back together again.

The owner of Acceleration "Lesle" , James the manager and I finally get a hold of John Randall on the phone. We explained the condition of the transmission when it arrived (the shipping company truck driver noted the condition on the paperwork when he delivered it). John from nationwide accused "accelation" and wanted the transmission shipped back to Texas.

I found the rip off reports about this company and felt that send anything else to this outfit was a waste. I suggested that they send one of their "many" core to me and that I would find another transmission shop and have them swap the interworkings into the other core. Then acceleration could complete the job and Nationwide could take care of their "authorized Dealers" dispute of time, storage, clutch, etc.

Thing turned ugly, Acceleration tried to recover their authorized amount for NationWide. I was told twice by "John Randall" to pay the remaining $1,300 to Acceleration and that would settle the matter. However, I still didn't have a transmission and a car up on the rack accumulating storage time and more.

I located a used transmission In Tennesse with approximately the same mileage as mine 75,000 for about $2,000. Bought it had it shipped to Acceleration and installed.

I now have $2,800 (Nationwide)+$2,000, (another used transmission)+$2,600 to Acceleration. Removal and install plus their bill to recover from me what they couldn't get from Nationwide)

my $1,500 repair cost me $7,400

The Washington State Attorneys office replied that "Nationwide would not answer their correspondence" and that the matter would be turned over to the fraud department. No help so far.

wayne
University place, Washington
U.S.A.

This report was posted on Ripoff Report on 03/14/2008 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nationwide-transmission-24hr-transmission/denton-texas-76208/nationwide-transmission-24hr-transmission-frandulant-repair-of-my-3000gtvr4-transmission-317964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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