NeonBeach.com Neon Beach Broken Neon sign & company WILL NOT REIMBURSE OR REPLACE

TERRIBLE customer service & my neon sign I bought was BROKEN!! All they offered me was a discount on my next purchase which won't be necessary because I will not be buying from this company ever again!!! The fact that I paid nearly $500 for a neon sign that now won't even light up is ridiculous!!! I don't know why it won't work with the new AC/DC adapter I had to buy ON MY OWN DIME, but it's clearly an issue now with the sign itself and they WOULD NOT fix this issue.

Not only did my remote control not work, but the AC/DC adapter AND the sign itself are now not functioning. What's more, the sign itself was not exactly how it was advertised online, which is the only saving grace because now it is only there for display and does NOT LIGHT UP! A refund or replacement is the BARE MINIMUM they could do since they boast 100% SATISFACTION GUARANTEED on their website. DO NOT BUY FROM NEON BEACH! Terrible quality all around.