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Report: #802536

Complaint Review: Netflix - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Furstukin — Nebraska United States of America
  • Netflix Internet United States of America

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I had been a satisfied Netflix customer for years.  I started back before streaming was available and when they first offered it at no extra charge that was like a free gift so I was even happier.  Later they began to increase the prices slowly adding in a fee for streaming and later splitting it up so you cannot bundle the services and had to buy two separate services at nearly 2 times the cost I had paid.  Actually almost 3 time the cost of what I had paid about a year before.  Now I am not calling this a rip off or saying they have no right to change the service options or pricing schemes they are offering.  Just that it had gone up far too much for me to find a good value especially as the streaming variety had been getting worse and worse and then I heard they were losing contracts with several big movie companies like Disney and the titles they claimed would replace them were pathetic.

Anyhow all that being said I wanted to drop my service with them.  After talking to a few people about it I found the only 2 people I knew that had cancelled a Netflix subscription both continued to be charged for months after cancelling.  One of them was my mother and she was charged for 5 months until she called and demanded to speak with a supervisor.  Her account was also not active the entire time as she had tried to log in to cancel that way as well and could not get in.  But they still refused to give her a refund.  The other person is a friend I have known for almost 20 years and he was continually charged until he moved out of state and closed the account that Netflix was charging.

After hearing this I was a bit concerned they might do it to me too.  That is when I got a message from Netflix saying the card I have on file will expire soon and I need to update it to avoid any interruption in service.  I checked into it and my card expired 12 days before the next billing cycle.  So I figured perfect they have an extremely unfair cancelation policy where your cancelation is immediate with no refund for time purchased nor does your account remain active until the end of your current billing period.  So I figured if I just do nothing they will try to bill me next period and the charge will be denied and 1 of 2 things will happen.  They will contact me for new billing information or simply deactivate my account, but neither happened.  Somehow they managed to charge my new debit card even though I never updated my information and the website now said my card was expired.

I found this odd but it was only 2 weeks from the time the old card expired and I had a history of using Netflix so maybe my bank did this as a courtesy in case I had failed to get my information updated with everyone.  So I called them and was told quite flatly that "No we would never do that."  At that point I asked how this could have gone through and my bank told me that the original transaction was denied and someone must have "fudged the numbers for my new expiration date and tried the transaction again."  This is not hard to do as most card expiration dates are done in a cycle and only the year changes.

At this point I had to tell my bank this was a fraudulent charge and have the card cancelled fill out dispute forms and wait 10 days for a new card.  This was a clear cut of credit card fraud and I immediately contact my state's consumer protection agency.  They were extremely interested and are currently working on my behalf to contact Netflix about this.  And guess what.  Netflix is not responding and my representative from the Attorney General's office is now getting ready to send a second round of letters to them in an effort to get them to acknowledge my complaint. 

Also, when I found out they fraudulently charged my account I logged into my Netflix account and sent them a nasty email about it then manually cancelled my account.  And it still remained active for at least a week after that.  Meaning they never cancelled my account and they would have likely tried to charge me yet again if they had a card with a valid number.

So plain and simple Netflix committed credit card fraud.

This report was posted on Ripoff Report on 11/28/2011 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netflix/internet/netflix-credit-card-fraud-internet-internet-802536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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3Consumer
0Employee/Owner

#7 Consumer Comment

Same exact thing happened to me

AUTHOR: Lamont - ()

POSTED: Friday, January 24, 2014

This exact same thing happened to me.  I never updated my CC information and my old one expired, they sent me a brand new card with different account numbers, but somehow they got the new CC information.  This is a totally different card from the same bank, Fifth Thrid.  I was most likely going to keep my subscription but now I think I might cancel since this is clearly unethical. This is very creepy.  How did they get my CC information?  I can't figure it out. 

Something really shady is going on.  I wonder what other companies that netflix deals with that would of gotten my CC information and shared that data with netflix.  I am really concerned because I thought that this would of never of happened.  Companies sharing CC information for charging consumers.  This should be a unexceptalbe practice even though I planned on updating my infomation.

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#6 Author of original report

Resolution

AUTHOR: Furstukin - (USA)

POSTED: Tuesday, December 20, 2011
So it took almost 2 months but Netflix finally responded to the Attorney General who contacted them on my behalf.  Their response was it is not their fault.  They claim to only have attempted to cahrge an expired card and that my financial institution allowed this trasaction to go through.  They then refunded the last fee that was charged to my account.  Now my Bank already told me that was not the case, but the fact is the burden of proof is on me and I do not have the financial resources needed to hire an attorney to prove what Netflix did.  As such I cannot really do anything about it.  I will give Netflix the credit to say they did not completely ignore this and act like they are too big to have to worry about it.  They responded with a form letter explaining their argument and then refunded the money I had never authorized them to charge.  But I am still under the belief they committed credit card fraud by charging me in the first place. 
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#5 Author of original report

Proof

AUTHOR: Furstukin - (USA)

POSTED: Thursday, December 08, 2011
First this is not speculation.  If you read my post you would see this is what my bank told me happened.  Second yes it is a frauduelent charge.  They had permission to charge an expired card not the new card thus it was unauthorized.  And do you really think the Nebraska Attorney General would be helping me if this was not a legitimate complaint?
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#4 Consumer Comment

So....

AUTHOR: Ashley - (U.S.A.)

POSTED: Wednesday, November 30, 2011
Do you have proof that they fudged the expiration date? Or is this all speculation on your part? It isnt a fraudulent charge, you authorized netflix to make the charge in the first place. If you had cancelled your account and then it got pushed through anyways, you had a case. If anything you are attempted to defraud netflix by providing a bad form of payment when you agreed to pay for the services.
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#3 Author of original report

No my report is they commited credit card fraud

AUTHOR: Furstukin - (USA)

POSTED: Tuesday, November 29, 2011
Appearently nobody is reading this clearly.  The fact is Netflix commited credit card fraud by "adjusting" the numbers for my new card's expiration date.  And once again no one appears to be reading this but I did cancel my account and yet it remained active for at least a week despite their own warning saying my cancelation is immediate and I will not receive a refund or retain access to my account for the remainder of the billing period.

So... no, it was not my bank that was to blame and yes, I did try to cancel my account (after they illegally charged me) and it still remained active.

And the plain and simple truth is they had no authorization to charge my new card.  If I do not update my card information then when the existing card has expired the new card even if it has the same number is no longer an authorized method of payment and they can not legally charge me. 

If no one on this site has anything better to do than argue that it is my fault that Netflix commited a federal offense then I guess this site is not what it claims to be and I have wasted my time in trying to help other consumers by posting here, but I sincerely hope this information will be useful to others or I would not post it. 

However, the people that have replied obviously have no interest in helping and I do not understand why they even bother to respond so I will say again if you have nothing to contribute then simply ignore the post. 
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#2 Author of original report

So?

AUTHOR: Furstukin - (USA)

POSTED: Tuesday, November 29, 2011
So? really that's all you got?  Well thank you so much for your invaluable comment and might I just add GET A LIFE!  You obviously have nothing better to do than try and trivialize a legitimate case of fraud.  So if you do not have anything useful to contribute to this complaint simply ignore it and move on. 
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#1 General Comment

So

AUTHOR: Susan - (USA)

POSTED: Monday, November 28, 2011
So your report is that you didnt cancel your account?

The only rip off here is with your bank
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