Complaint Review: Netflix - Nationwide
- Netflix netflix.com Nationwide U.S.A.
- Phone:
- Web:
- Category: Video Stores
Netflix Bad billing practices; Charging for movies without notification Ripoff Internet Nationwide
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Netflix charged my bank account for 3 movies that they did not receive after I had returned them. There was no notification that they had not been received. There was no notification that these charges were going to be taken from my account.
I had cancelled my account and was given 7 days to send back the three remaining movies. In reality, I had paid for a full month in advance and was still technically 'pre-paid' for another 14 days service. However, I did return the movies via mail as always. There was no acknowledgement of their return, but I wasn't alarmed by that since my account had been terminated. I checked today in my bank account and found that I had been charged $21.10 for each of the movies.
I could not find any way to contact them by phone to speak with a live representative and even finding an email contact was not an easy thing to do on their site. It appears that they choose to make it very difficult to resolve problems with them.
I have sent them an email and received a 'canned' response promising to have a "live" person get back in touch with me, but so far this has not occurred.
Thank-you for providing a resource to pursue a way to make internet businesses be more accountable to adhering to reputable business practiccs.
Patricia
Chippewa Falls, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 06/22/2005 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netflix/nationwide/netflix-bad-billing-practices-charging-for-movies-without-notification-ripoff-internet-na-147135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.