Report: #1292858

Complaint Review: Netflix

  • Submitted: Thu, March 10, 2016
  • Updated: Thu, March 10, 2016
  • Reported By: Klaude — Guelph Ontario Canada
  • Netflix


Netflix Fraud Alert! California Nationwide

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*****************ALERT NETFLIX FRAUD**************************

Thought I would share what has recently happened to me with Netflix. I fell for that “one month trial” ad offer back in December 2015 and decided to give Netflix a try. So, it required that I input my Credit Card info into the submission form but had a disclaimer that if I cancelled 2 days before the end of the trial date, the account would be deactivated and the credit card would obviously not be charged. So, I did the trial from Dec 25 to Jan 19th. On Jan 19th 2016, I called and cancelled the trial and was again assured that my credit card would not be charged and the account would be closed. I then forgot about Netflix…well, yesterday, to my surprise, as I was doing my online banking, I noticed a Netflix charge of $10.42 for Jan 24 and Feb 24. I was baffled. I called Netflix and was told that the account had been re-activated by someone in Chili. WTF! What???? I’m in Ontario. How the heck could someone have re-activated a supposedly closed account from Chili??! She wouldn’t do anything for me…even if I had the cancellation email that Netflix, their own company, had sent me on Jan 19th confirming the closure and cancellation of the account. Unbelievable. She even went as far as to say to call my Visa card and report these 2 charges as fraudulent charges and that Visa would refund me. Needless to say I was quite enraged by this entire experience. I called my Visa card company and they advised me that these would not be considered fraudulent charges because I had willingly given Netflix my Credit Card info. I had to be very “not nice” to the Visa lady and threaten her with the closure of this Visa account along with all my RBC accounts in order to get my refund…which I am now waiting for. And, to top that off, I had to cancel my Visa in order to prevent Netflix from dinging my card again on March 24th. Unreal! I filed a complaint with the BBB and I am awaiting results. I am enraged and this is why I am sharing my experience so that others do not fall into this Netflix trap. DON”T DO BUSINESS WITH NETFLIX!!!!!!

This report was posted on Ripoff Report on 03/10/2016 01:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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