Complaint Review: NetZero - Internet
- NetZero NetZero.com Internet U.S.A.
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- Category: Internet Services
NetZero ripoff: Calls to tech/assist couldnt connect me. Billed me, no refund. Internet
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Never used NetZero. Never was able tothey couldn't connect me. So I asked that they not bill my credit card. They refused. Several calls and four emails later they told me...
"the decision is now considered final."
"Your account has been settled fairly and accurately in accordance with NetZero policy."
"The troubleshooting steps tried by the agents were appropriate. As a result, the support fee for this incident is not refundable."
If I ran a telecom company, I would be embarrased to put in writing that connecting or not connecting is an equally acceptable outcome to a service call. (Hey, what matters is they *tried,* right?)
That NetZero has a *written policy* of
But what finally determined that I would give up on NetZero and take a different, more productive and satisfying approach, is the relentlessly forced cheerfulness ending every letter: "Thank you for using NetZero!"
I wasn't expecting much. But seeing as I began each letter with "I have not used NetZero! You could not connect me!" I think they should *at least* modify their form letters. That really really did annoy me.
But, gosh darn it- NetZero did get me motivated! Why, this could be just the start! Thanks, Ripoff Report.com, for your wonderful public service site!
SA GOULD
Su
Park Forest, Illinois
U.S.A.
This report was posted on Ripoff Report on 02/26/2004 10:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netzero/internet/netzero-ripoff-calls-to-techassist-couldnt-connect-me-billed-me-no-refund-internet-82051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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