Complaint Review: New frontier vanlines
New frontier vanlines New frontier vanlines inc Thumbs down West Palm Beach Florida
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For starters i want to say that customer service is ok but everything i was told was way off. I submitted information online and 15 minutes later i received a call and another and another. I was overwhelmed and started going through my voicemail where i heard a calming voice from New frontier vanlines i decided to call them back everythibg sounded great and the agent told me she was going to over quote me and it would be adjusted later , she was very detailed and the reviews online looked good so i put down a 866 deposit to be held. I signed up but my husband said that we should look closer we found they are a new company just a couple months old, i was told by the rep they were in buissness 12 years. I went through my home a couple more times and relized my box count was under by 23 so i called to adjust it. I was told wait till closer to my move. I didnt think that was a problem and agreed.
3 days before my move i got a call saying my move would be revised. At that time i told them my dresser and 23 boxes wouldnt come along. I was told that reguadless off taking those items off the list that my payment structure needed a extra payment of $339.07 i told them that i would instead like to cancel they told me i would lose deposit to them and they had already brokered my job out. I then read my contract and noticed that i was indeed stuck. I paid the 339.07. They said it would be adjusted. When looking at the ticket i noticed it was from another company i asked about it and i was immediately hung up on. I got a call that day and told that was a company they owned but could find no proof on google.
The mover arrived on time but were very rude and not as careful as i would have hoped for $2859. I told the movers to wrap my hummels better they are fragile and in a very rude tone told me we didnt pay for it. I then express that the price i paid was alot more then other companies and i was informed that the jon was brokered and he knew what he was doing. I was told arrival would be 3 weeks later. I was out of town for a couple days so i didnt mind.
Well 46 days later i received my items. My hummels were ok but my tv and my coffee table were severely damaged. When i called i was told to call the moving company that bought my job. The company that picked it up told me it wasnt worth my time that i would receive $25.67 refund in 3 weeks if i went well. I would recommend thinking twice about this company if you have fragile items at all costs.
This report was posted on Ripoff Report on 12/28/2017 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/new-frontier-vanlines/west-palm-beach-florida-33415/new-frontier-vanlines-new-frontier-vanlines-inc-thumbs-down-west-palm-beach-florida-1419727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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