Report: #1419727

Complaint Review: New frontier vanlines - West Palm Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Gloria stein — New york Georgia United States
  • New frontier vanlines
    1368 S Military Trail Suite n
    West Palm Beach, Florida
    United States

New frontier vanlines New frontier vanlines inc Thumbs down West Palm Beach Florida

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For starters i want to say that customer service is ok but everything i was told was way off. I submitted information online and 15 minutes later i received a call and another and another. I was overwhelmed and started going through my voicemail where i heard a calming voice from New frontier vanlines i decided to call them back everythibg sounded great and the agent told me she was going to over quote me and it would be adjusted later , she was very detailed and the reviews online looked good so i put down a 866 deposit to be held. I signed up but my husband said that we should look closer we found they are a new company just a couple months old, i was told by the rep they were in buissness 12 years. I went through my home a couple more times and relized my box count was under by 23 so i called to adjust it. I was told wait till closer to my move. I didnt think that was a problem and agreed.

3 days before my move i got a call saying my move would be revised. At that time i told them my dresser and 23 boxes wouldnt come along. I was told that reguadless off taking those items off the list that my payment structure needed a extra payment of $339.07 i told them that i would instead like to cancel they told me i would lose deposit to them and they had already brokered my job out. I then read my contract and noticed that i was indeed stuck. I paid the 339.07. They said it would be adjusted. When looking at the ticket i noticed it was from another company i asked about it and i was immediately hung up on. I got a call that day and told that was a company they owned but could find no proof on google.

The mover arrived on time but were very rude and not as careful as i would have hoped for $2859. I told the movers to wrap my hummels better they are fragile and in a very rude tone told me we didnt pay for it. I then express that the price i paid was alot more then other companies and i was informed that the jon was brokered and he knew what he was doing. I was told arrival would be 3 weeks later. I was out of town for a couple days so i didnt mind.

Well 46 days later i received my items. My hummels were ok but my tv and my coffee table were severely damaged. When i called i was told to call the moving company that bought my job. The company that picked it up told me it wasnt worth my time that i would receive $25.67 refund in 3 weeks if i went well. I would recommend thinking twice about this company if you have fragile items at all costs.

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