REVIEW UPDATE: June 7 2018: NewSouth Window Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. NewSouth Window Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, NewSouth Window Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, NewSouth Window Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever NewSouth Window Solutions remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to NewSouth Window Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with NewSouth Window Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. NewSouth Window Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

NewSouth Window’s president, Earl Rahn, shares his personal philosophy about customers and customer service in the window and door replacement business. Sharing 50 years in the window manufacturing and installation industry, Earl Rahn along with his partner and CEO, Dan Ochstein, have built a life on customer service and providing high quality products and installing them into countless homes. Rahn reminds his production teams of the delicacy of the work that is performed in customer’s homes. Extra care during the window installation process is required while working in the customer’s home, care to protect rugs, furnishings and personal belongings. Cloths are used to cover furniture in the area of the window or door install, and are put on the floor to protect carpets, rugs or flooring. The installation team will keep the customer informed as the work is being done, and will clean up before they leave.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Earl Rahn, Phil Stone, and Amy Rahn during an onsite inspection held by a third party verification company with no biases toward NewSouth Window Solutions.

NewSouth Window Solutions is a truly unique window manufacturing and installation company located in south Florida. President and Cofounder Earl Rahn, explained the business model for his company, "unlike any window manufacturer to my knowledge...we are truly truly factory direct. We manufacture, we install, we guarantee. We go out of our way to make it easy. We eliminate the middle man.”

Leads for NewSouth Window Solutions are acquire through several different venues which include: radio, television, newspaper, billboards, open houses, home shows, direct mail, and the internet. They are showcased in major newspapers, and have been featured in several magazines, "we believe in marketing, advertising, and branding our name so the consumer knows they really do have an option." Because all the leads are inbound Phil Stone, the Affiliate President expressed that their clients approach them for services, "we're never in a position where we are badgering people, we don't do unsolicited knocks on their door, we don't ring their telephone none of that. We don't believe in operating that way." Mr. Rahn went on to explain the sales process for NewSouth Window Solutions. After the initial interest is placed customers are welcome to visit the factory showroom that is open 7 days a week. From there an appointment will be set to illustrate the product and provide an estimate, "singe source accountability: one company, one call, we make it, we install it, we guarantee it...we back it up with an unconditional, non prorated lifetime warranty...if anything should ever go wrong which it seldom does, we have a service department to fix things. We will fix it for free forever.”

CUSTOMER CARE & COMPLAINT RESOLUTION FROM NEWSOUTH WINDOW SOLUTIONS

During the onsite interview, the staff at NewSouth Window Solutions was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Rahn explained that working in the construction business issues can occur with the product. He illustrated a incident where a window was cracked during transportation. If an issue like this arises, "we have our full service department. We will install everything to the best of our ability, and we will go ahead and manufacture any pieces that need to be replaced. So the customer will get exactly what they expect each an every time." Mr. stone went on to explain that not only do they produce quality products, but the customer is there number one concern throughout their professional relationship, "at NewSouth the customer is king. There is accountability in every aspect so nothing falls through the cracks.”



When asked to comment on complaints posted on Ripoff Report's website the staff explained that there were two false reports posted on the site. The first was a comment made from a customer who owed the company money for services performed on her home. She did not pay the billed amount, and the issue escalated to court. The issue has been resolved. The second report was made by an aggressive competitor in the Florida area. The comments made by the competitor stated that the products made by NewSouth Window Solutions were not up to code. These comments are indeed false as Amy Rahn explains, "every single one of our products goes through a rigorous testing with the state of Florida. Each one of our products has a Florida product approval number. We meet and exceed the criteria for energy star, which is now code in the majority of the sate of Florida.”

NewSouth Window Solutions is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Rahn stated, "I think the opportunity that we feel we have with Ripoff Report Customer Satisfaction program...is going to give us another way of keeping our finger on the pulse of customer care and customer treatment.”

NEWSOUTH WINDOW SOLUTIONS – FACTORY

"Come and See our Factory

NewSouth Window Solutions invites you to visit our factory and factory showroom, and watch your windows being made! Come find out more about us and about our products.

Why is factory direct better?

One Company, One Call

Since NewSouth Window is the manufacturer and your warranty is with us, we are directly accountable to you. This is what we call single source accountability, and is what sets us apart from dealers and middleman who often side step responsibility to the customer.

You get more and pay less

When you contact us, you deal directly with the factory and save money that would otherwise be marked up by the dealer network. You simply pay less for a superior window.

What does factory direct mean?

Factory direct means that the company you are dealing with has a factory of their own where their products are manufactured. The products are offered directly to the public with no middleman, suppliers or dealers in the process, thus cutting out a whole layer of price increases to the customer. This is also known as cutting out the middleman.

What is a Middleman?

A middleman is a dealer that buys his product from suppliers or manufacturers. The middleman passes the product through to the public after he has marked up the price. The middleman can take various forms whether it’s a distributor, a wholesaler, a contractor, sales organizations or a clearance warehouse. The bottom line is the middleman comes between you and the factory, adding unnecessary layers of cost to you and less answerability by them.



NEWSOUTH WINDOW SOLUTIONS – STATEMENTS FROM PRESIDENT EARL RAHN

"NewSouth Window’s president, Earl Rahn, shares his personal philosophy about customers and customer service in the window and door replacement business. Sharing 50 years in the window manufacturing and installation industry, Earl Rahn along with his partner and CEO, Dan Ochstein, have built a life on customer service and providing high quality products and installing them into countless homes. Rahn reminds his production teams of the delicacy of the work that is performed in customer’s homes. Extra care during the window installation process is required while working in the customer’s home, care to protect rugs, furnishings and personal belongings. Cloths are used to cover furniture in the area of the window or door install, and are put on the floor to protect carpets, rugs or flooring. The installation team will keep the customer informed as the work is being done, and will clean up before they leave.

NewSouth Window Solutions's teams are trained to communicate with our customers. NewSouth has implemented systems to stay in touch with our homeowners throughout stages of measuring, manufacturing and installation of their windows. NewSouth relies on our team to effectively listen to customers and communicate the customers feedback to the NewSouth management team. Our employees are talented and are valued as professionals in our organization.

NewSouth Window Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mr. Rahn values my input and my work. He allows me to relay what I learn from our customers, and encourages me to be part of the solution. When a customer has a great experience with NewSouth, it is a really terrific feeling, and I know our customers always love, love love their NewSouth Windows.”

Ripoff Report was pleased to learn that NewSouth Window Solutions's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM NEWSOUTH WINDOW SOLUTIONS

NewSouth Window Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, NewSouth Window Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with NewSouth Window is committed to providing our customers high quality, custom manufactured windows and doors, and a complete and professional home installation. NewSouth will work with our customers to address and resolve any issues, and deliver a well communicated and professional experience. After the installation is complete, NewSouth Window stands behind the product and the installation with an unconditional, non-prorated lifetime warranty. Ripoff Report is convinced that NewSouth Window Solutions is committed to quality delivery of services resulting in total client satisfaction.



Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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