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Report: #1230578

Complaint Review: NORTHWEST POOLS AND POOL PLASTERING - Redding California

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  • Reported By: PETER — REDDING California USA
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  • NORTHWEST POOLS AND POOL PLASTERING 622 N. Market St. Redding, California USA

NORTHWEST POOLS AND POOL PLASTERING / LARRY BACK POOR WORKMANSHIP / HIGH PRESSURE SALES Redding California

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Owner used high pressure to sell their pool service.3 week job took over 5 months.Workmanship is horrible and plaster finish is stained and cracked. Salesman and owner, LARRY BACK used high pressure to sell the service of tearing out old plaster,retiling and replastering our pool.

They started in Nov. 2011. JASON the work boss was here for most of the work. They first removed 50% of old plaster and put down bond coat and did tile work. The tile work was beginner at best. We had them redo tile by spa 3-4 times and tile on steps 4 times. The weather forced about 2 week delay.After the delay I checked old plaster and bond coat, it was cracking and lifting everywhere and the tile on the steps was falling off.

They came back to fix things. The workmanship was HORRIBLE. He told us this was how things went and it would be OK after the plaster was installed. In late Feruary and After many calls, they came out and looked at the workmanship and told us the work was unacceptable.

NW Pools said they would redo bond coat and remaining plaster, reset tile on the steps that the other workers could not get right the first time.

In late March, After more delay and phone calls from us, NW POOLS reset tile and had the workers use a different type of bond coat on the bottom of pool and pool sidewalls.

Things were looking better but we still weren't happy and had concerns. We kept being told not to worry and everything would be ok after the plastering process.

One concern was we used dark tile and grout and were wondering if the white plaster would stick to the dark grout. We were told numerous times 'NO'.

Again after many calls wondering when they were going to finish our pool, they kept delaying, telling us they had other jobs in front of us because of their own delays from poor workmanship on our pool. So at this time, May, our 3 week job is now about 6 months.

We had been making our progress payments including some extras for turtle tiles. During the process of the bond coating they glued pvc pipes into the pipes in the pool that let water in and out for the filters and circulation.

So the day comes for the plastering process. The bond coating that they used was a really dark color. We asked LARRY if the bond coating would bleed thru the white plaster. He reassured us that it would not. They plastered the pool and they told us this would be the best pool thay did in a long time. We kept believing them.They cut off the pvc pipes they put in and you could see the blue glue that they used. We asked about it and they told us they would take care of it after they pool start up was done.

They had a pool maintanence co. do the startup. WE FOLLOWED ALL THE INSTRUCTIONS. After the pool startup we could see dark spots through the plaster. LARRY said those were good, that it meant the plaster was good and the darkness would go away.

We paid another $751 toward the remaining balance when we really started to notice even more poor workmanship.

The plaster has cracks.

The plaster has dark staining throughout.

There are trowel marks by all the steps.

There are areas where it appears the plaster wasnt even smoothed out.

Tiles on the steps are either crooked or almost covered in plaster.

The tiles at the water line are caked in with plaster.

Most of the dark grout has a layer of white plaster on it.

The blue glue in the pipes is showing.

In the spa area there are 3 ventilation holes right above the water line that they covered with tile. They should have cut the holes out.

We contacted them several times. They sent a guy out, who did alot of the bad tile work originally, and he doesn't do anything but try and make us look stupid and make a bigger mess.

He made the blue glue pvc pipe problem worse, by pulling a chunk of plaster off. We want LARRY to come to our house and address the problems, but we were told by the office that he would not come out.

We called 2 pool contractors to look at the problems and they both said the work was unacceptable. They said to fix the problems would be starting over. LARRY BACK promised us that our pool would look awesome. It looks worse than before.

This report was posted on Ripoff Report on 05/21/2015 12:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/northwest-pools-and-pool-plastering/redding-california-96001/northwest-pools-and-pool-plastering-larry-back-poor-workmanship-high-pressure-sales-r-1230578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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