Report: #1396974

Complaint Review: Nuavive derm

  • Submitted: Thu, August 31, 2017
  • Updated: Thu, August 31, 2017
  • Reported By: Frustrated Grandma — Atlanta Georgia USA
  • Nuavive derm


Nuavive derm False advertising Internet **Author of this Report is NOT CONFIRMED**

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I kept receiving pop up advertising from Nauvive derm with the Shark sponsoring the program for a "short period" of time, or free samples, just pay shipping.  The shipping charge on the Nuavive Anti Aging Trial was $4.95 and on the Nuavive Eye Cream Trial was $5.95.  I didn't have the items in my hand a week, before my credit card popped up stating that I owed $194.94 as opposed to $10.90 shipping and I had a zero balance prior to ordering this free sample. Needless to say, I was surprised and called the credit card company, which stated it was a free trial and I had to cancel before they shipped the order.  I called Nuavive derm and spoke with a representative, who stated that I had signed up for the free trial when I ordered it cream/serum. I told her, "I do not want a subscription, so cancel the order and I have only received the free samples." She provided me with cancellation numbers for each item and stated, "You will receive a refund in 4 weeks," after I refused to accept each of her price reductions.  

After 50 days of waiting, I sent an email with the cancellation numbers and was told to contact Customer Service directly.  I called and the representative proceeded to tell me that I did not cancel before the items were billed full price to my account.  I informed her that I never received any type of notice, I was not aware of the price until billed.  She proceed to inform me that the online screen would not allow me to proceed until I clicked the button stating, "I am over the age of 18."  I informed her that I did not click any button and the the computer automatically went to the bill site once I clicked the free sample.  I knew there was no sense in arguing with her given that if the "fine print" had been available, I wouldn't have ordered the cream/serum.

After going back and looking over the transactions, I ordered on June 15, 2017 at 3:01 pm and the full price was placed on my credit card on June 30, 2017.  The cream/serum did not arrive to my house till the weekend of June 24th and June 25th.  Even if there were a 30 day trial period or 14 day trial period before being billed full price, I never received the 14 days to test the product and determine if I wanted to keep it. To me that is false advertising and the only reason I tried it in the first place was because I watch "Shark" and was willing to take a chance, given some of the items seem interesting, useful and reasonably priced.  There is no way, I would have even done the free trial if I knew the regular price for 30 days was $189.04 without shipping.  Most middle class seniors can't afford a $200 cut out of their social security/pension. I pride myself on reading the fine print, and I am very frustated that I got ripped off!  This is why I am warning others, because too much false advertising is going on today and samples are samples any more!



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