Complaint Review: Nuavive derma
Nuavive derma ACSENMD Nuavive Derma Skin cream and Eye Gel, free trial offer. Final cost to me $398.00 Internet
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While I was on line an ad popped up for a free 30 day trial of skin care cream, just pay shipping, 4.95. It popped up a few times and I finally responded. I clicked on the ad and was sent to the website. Nuavive derma. You move from page to page, some pages have a lot of information on them others not so much. I was just trying to get the 30 day trial for the skin care but it kept wanting to add the trial for the eye gel, just 5.95 for shipping. I was being very cautious, I didn't want to get trapped anywhere. Towards the end, I got even more wary, because I had to give them my credit card number. I was on my guard then. I never saw any information about buying additional product after the end of the 30 days, nor did I see any pricing or anything like that. I thought that information would come with the initial shipment. I did print out the page where I placed the order. It says nothing about additional product, etc. It says there is a 30 day supply and the prices for shipping, that the prices for the cream and the Gel is $0.00.
Boy was I surprised when I got my credit card bill for July and found out I had been charged $89.47 for the eye gel and 94.57 for the skin cream. When I called the support number about this I was told that I apparently was suppose to call them within 14 days. They have also already billed me for August for the same amount!! Apparently if you have not called them within the certain time frame they charge you for what I had thought was a free sample, just pay shipping! That was what I had been charged for in July! I got a package on Friday 8/11, I called them. I told them I did not want this, that is when I found out about all the charges. I have spent the last two days arguing with them. I have been charged a total of $368.08, not counting the initial shipping charges. They keep saying everything was in the terms and agreement. I don't believe it was because I know for a fact that if I had seen those prices for skin care or eye lotion I would not have gone forward. I thought it a free trial, I did not know that I would have to pay for it afterwards. You didn't even get a full 30 days to try it!
I have called my credit card company but I don't know how that is going to work out, I just know I cannot afford to pay this, we live on social security. I feel that this is totally deceptive advertising and is a scam not just on older seniors but on anyone that clicks on the website. This will keep me awake for many nights. Oh, I forgot to mention, I told them I had not opened the package I received today and I would send it back to them but they said no, they didn't want it. apparently it's not worth very much, they told me to keep it. They even offered to send me an additional 2 more bottles for free!!
I told them no, I was going to throw what I had away, I never even used what I had initially, it burned my skin.
I feel really stupid.
This report was posted on Ripoff Report on 08/12/2017 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nuavive-derma/internet/nuavive-derma-acsenmd-nuavive-derma-skin-cream-and-eye-gel-free-trial-offer-final-cos-1392321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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