Complaint Review: Nusenda Credit Union - Albuquerque New Mexico
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On 8/21/2018 and 8/22/2018, I made the mistake of not having enough funds in my account, expecting it to be like every single other bank account I have had I figured if something tried to come through it would decline. Well that is not the case with these clowns.
They charged me the return fee, they paid some of the items, rejected some of the items but are still making me pay the price of the rejected item plus the return fee.
When I started a live chat with them to try and get some help I was caught by a rude individual who pretty much gave me the f*** you I don't want to help additude. I asked if I could ge help with those fees, even 1 I wasn't wanting them all as I understand its my mistake and I think 3 of the 4 being paid by me they still win.
I have been a long time account holder with a loan through Nusenda and recently started to transfer all my accounts over to Nusenda and was starting to try and convience family and friends to go over as well. I do not like to write negative reviews and I use them as a last resort, if I have written a negative review I have gone through all the options to try to resolve it. They do not want to work with anyone, they give you the don't bother me when you ask for help, doesn't matter how you ask for it.
Then after you compain you get to sit in a chat where you are number 1 it tells you that your wait time is 0 seconds and 2 minutes later your still waiting.
This report was posted on Ripoff Report on 08/24/2018 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nusenda-credit-union/albuquerque-new-mexico-87111/nusenda-credit-union-new-mexico-educators-credit-union-unprofessional-and-unwilling-to-wo-1458005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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