O PREMIUM WATERS RIPOFF MESA Arizona

Rip-off Report Investigation: O Premium Waters contacts Rip-off Report to satisfy all complaints. No more long term contracts offering month to month agreements. OPW a victim of complaints made by ex-employee & competitors. OPW joins Rip-off Report Corporate Advocacy & Customer Satisfaction Program Mesa Arizona - Read this link to understand more.

I HAVE TO AGREE WITH EVERYONE OUT THERE REGARDING O PREMIUM WATERS. BOTH THEIR CUSTOMER SERVICE AND DRIVERS ARE RUDE AND DON'T EVEN GET ME GOING ON THE SALES REPS.

I AM A SENIOR CUSTOMER SERVICE REP. AND IF I TREATED ANYONE AS BADLY AS THEY HAVE TREATED ME I WOULD HAVE BEEN FIRED ON THE SPOT.

WE RECEIVED A POSTCARD IN THE MAIL SHOWING A DECENT MONTHLY RATE AND A PROMOTION TO RECEIVE FOUR FREE CASES OF WATER. SO WE CALLED THE NUMBER ON THE FLYER AND THE NEXT NIGHT A SALES REP HAPPILY SHOWED UP AT OUR DOOR, HE SHOWED US HOW BAD OUR WATER WAS THAT WE WERE DRINKING AND EXPLAINED ALL THE DIFFERENT COOLERS WE COULD GET AND WE COULD DRINK ALL THE WATER WE WANTED. THE DEAL WAS MADE...WE WERE HAPPY.

WELL WE NEVER REC'D OUR FOUR FREE CASES OF WATER..IT WAS NEVER PUT ON OUR CONTRACT, EVEN THOUGH IT WAS A PROMOTION. OUR DRIVER HAS LIED ABOUT US NOT HAVING OUR WATER OUT FOR DELIVERY AND HAS STATED THAT IF HE CANNOT GET INSIDE OUR APARTMENTS GATE "IT IS OUR PROBLEM" AND MY SO CALLED SALES REP FELL OFF THE FACE OF THE EARTH. I HAD CONTACTED THE REP ON SEVERAL OCCASIONS AND HE PROMISED THE NEXT DAY HE WOULD BRING ME MY WATER AND COOLER BECAUSE HE PUT IN THE WORK ORDER MONTHS AGO...GUESS WHAT..I STILL DON'T HAVE THEM AND WELL HE NO LONGER WORKS THERE.

CUSTOMER SERVICE JUST TELLS ME I HAVE TO GET WITH MY REP SINCE THERE IS NOTHING THEY CAN DO. THEY HAVE STATED THAT THERE IS NOTHING ON MY CONTRACT ABOUT GETTING A NEW COOLER OR THE FREE WATER; EVEN THOUGH IT STATES THAT I SHALL RECEIVE A SUNBEAM(WHICH HAS BEEN DISCONTINUED)IN ONE OF THE BOXES..I GUESS THEY ARE BLIND. THERE WAS NOTHING ON THE CONTRACT ABOUT THE FREE CASES OF WATER, BUT AS MOST BUSINESS OWNERS KNOW THEY HAVE TO KEEP ALL THEIR PROMOTIONAL FLYERS AVAILABLE FOR AUDITING PURPOSES; BUT I GUESS O PREMIUM IS EXCLUDED FROM THIS SINCE THEY DON'T KEEP THEIR FLYERS??

IT'S PREETY SAD WHEN CUSTOMER SERVICE TELLS YOU TO MOVE OUT OF THEIR SERVICE AREA TO CANCELL YOUR CONTRACT..I THINK I NEED TO LOOK INTO MOVING OUT OF STATE.

OH...AND THE ALL YOU CAN DRINK WATER...NO MORE THAN 4 BOTTLES EVERY TWO WEEKS OR YOU HAVE TO PAY EXTRA...NICE SCAM GUYS!!!! NICE!!!

Kim
PHOENIX, Arizona
U.S.A.