Occidental Aruba - First Club Misled, lied to, and now only get to talk to third party who collect payments - everyday I plead to speak to a person who can intelligently communicate effectively ONLY to be told ---- WE can't help you but we will send an email to the resort for you! How sad and NO customer service! I received many emails and at least two phone calls when they wanted to cash checks for a downpayment. Now - my understanding is Occidental has been acquired by Barcelo' Hotels and Resorts - I never received this notification! It's a nightmare but before listing the deceptions - I am going to give the benefit of the doubt to the new President Milton Gonzales - because the previous President said he wanted to know when customer were treated poorly. So, let's see if there is a better practice now than last year and years before. I'm waiting to talk to a professional. Respectfully, a customer Palm Breach Aruba Internet