Complaint Review: Ocwen
Ocwen 1949 Horrible customer service, uncooperative, exploitation Dallas Texas
*UPDATE EX-employee responds: Former Employee
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Ocwen bought my contract from another mortgage company that went bankrupt. I contacted them several times to refi my mortgage which was aproximately 8.5% and they refused for years to do so. I tried to communicate with them on other matters and they ignored all my calls and emails. Their customer service is the worst I have ever encountered. It is impossible for a company to depict a worse behavior. Then mystrious charges starting showing up on my monthly payments and the my monthly fee was increased w/o any explanation.
When I finally found another company to do the refi, they went crazy with me by adding even more charges and fees. In the final month with them, they've sent me 5 bills with 5 different amounts, even proclaiming that I was behind in payments so that they can sabotage the refi. After closing they reimbursed me a substantial amount. I feel that this is the most evil company on the planet. I am glad to have left them behind. Good riddance! BTW, my new mortgage is approximately 4.5 percentage points lower.
This report was posted on Ripoff Report on 08/14/2016 04:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen/nationwide/ocwen-1949-horrible-customer-service-uncooperative-exploitation-dallas-texas-1322464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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