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Report: #467684

Complaint Review: Olathe Dodge Chrysler Jeep Or Landers McLarty LLC. - Olathe Kansas

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  • Olathe Dodge Chrysler Jeep Or Landers McLarty LLC. 15500 West 117th Street Olathe, Kansas U.S.A.

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***This report that I am filing with Rip Off report is regarding Olathe Dodge Chrysler Jeep in Olathe Kansas, and is owned by Landers McLarty out of Little Rock Arkansas***

On July the 4th I began looking for a new vehicle, and visited Olathe Dodge Chrysler Jeep in Olathe Kansas. I test drove a 2008 Chrysler mini van, and planned on trading in my current Chrysler. The sales person negotiated a deal with me, and we agreed verbally to a total contract price of $20k that included my trade in. At that point I took my wife home and came back later to the dealership in order complete the contract. When I came back and sat down with the finance manager, the figures were no longer that same and I advised him that this is not what I initially negotiated (the total amount financed was significantly higher) and they did what I now believe to be called lowballing or perhaps as far as bait and switch.

The finance manager then persuaded me to go ahead and sign the contract (prior to my knowledge that this type of sales technique is not legal), stating that I could think about it over the weekend and if I was not happy with the purchase I could back out of the contract the following week. I went ahead and unwittingly signed the contract, not knowing that the state of Kansas does not have what I now know of as a cooling off period (in other words, no thinking about itwhen you sign the contract you own it). Over the weekend I noticed many problems with the mini van, including faulty breaks (the vehicle only has about 6k) and extensive hail damage. I finally decided that the additional money that was required was not worth it and I would back out of the contract the following week.

What happened next still makes me feel as though I spent a weekend dealing with the infamous Screwtape from the classic Christian C.S. Lewis novel (They must have been proposing a toast after I left the dealership). I called to inform the salesman that I did not want to go forward with the deal, he attempted to talk me out of it but I finally insisted that I would be bringing the car back. He said that would be fine, and hung up the phone. Moments later I received a call back from the General Manager, who I now affectionately refer to as Toadpipe, and he advised me that he would not allow me to bring the vehicle back because they had an enforceable contract. He said, and I quote he was going to hold my feet to the fire. I'm not sure which realm of Dante's Inferno I entered, but it made me reminisce of the man in the novel whose feet were covered in filth and his soles were on fire. This dealer franchise is really something else.

I was so livid at this point that I wasn't quite sure which way to turn, but I decided to opt to e-mail my daughter who spent several years in lending prior to the current economic meltdown. She advised me that what Olathe Chrysler Dodge Jeep, or Landers, did to me was not only highly unethical but potentially illegal. She stated that although business transactions like this are not the industry norm, their have been many dealerships that have done this to customers. I told her that I wanted to file an Attorney General and BBB of KC complaint against the dealership, and then she proceeded to ask me the details of the transaction which included the final sales price, etc, listed on the contract. I told my daughter that I did not know the final sales price because I did not have the contract or any other documents. My daughter then became very concerned and told me that it is required per the Consumer Protection Act, which is regulated by the FDIC, that they supply a copy of all documents to the customer at close. My daughter stated that if they fail to provide these documents, well then, the contract should not be enforceable. They also did not take possession of, nor did I sign over, my vehicle. At this point my daughter advised me to contact Johnson County Credit Union, who financed my vehicle, in order to inform them of what happened with Olathe Chrysler Dodge Jeep. She told me that if they knew the details, they would not cash the contract because they would hopefully not want to be implicated in this type of business dealing. My daughter also stated that she would do some research and attempt to get in contact with the owner and explain the situation from a legal perspective (not that I can't handle my own business, but she does have extensive prior experience in lending). The story only worsens from this point.

My daughter finally tracked down the owner, in Little Rock. She left a message with the office manager, and advised her what had occurred the day before between myself and the general manager. The office manager told her she would have the owner contact her ASAP. In the meantime, waiting for the phone call, my daughter decided she would go to the dealership herself to discuss matters with my sales person, the finance manager, or the general manager.

When my daughter arrived at the dealership, she initially spoke my sales person. When she confronted my sales person about the business transaction, he immediately took a defensive attitude, and apparently made a derisive remark about mespecifically called me a bold-faced liar and said the transaction never occurred in the manner that I stated, and defended their business actions. Needless to say calling her father a bold-faced liar did not settle well, and she demanded to speak the finance manager and the general manager. Next, she attempted to also advise the general manager that what they did was not only unethical, but had legal ramifications, and she was becoming increasingly hostile because of the manner that I was treated and the way she was beginning to be treated. At this point the general manager stated, once again, that he was going to hold my feet to the fire and that he didn't care about the Consumer Protection Act. He boldly stated that I was legally responsible for this contract. How can Olathe Chrysler Dodge Jeep do this when it is clear that they are in direct violation of the Consumer Protection Act? Needless to say my daughters temper flared. She left the dealership yelling at the GM and the salesperson while the finance manager never showed his face (apparently for obvious reasons).

She then got back on the phone, and tried to call the owner again. He immediately called her back this time. The owner stated that he could not divulge personal information about my loan, but he did listen to what she had to say and she says he was at least slightly more polite. Despite informing Mr. Landers that Consumer Protection Act issues were looming, by not supplying me with closing documents, apparently he didn't take that issue too seriously and believes they still have an enforceable contract. He stated that if he had signed a contract, as well as other documentation, he would have never personally walked out of the place without itas if that is a reason for the finance manager not to do his job. My daughter advised the owner that he needed to put himself in the place of the customer, not an owner of a dealership, and told him (and I paraphrase) that customers are at times befuddled by sales staff and managerial sales techniques at dealerships, and that I was not to blame about not walking out without paperworkit ultimately the responsibility of the finance manager to supply the documentation needed to customers. The owner finally told her that he would force the dealership to at least let him purchase another vehicle if he wished, but still states that they have an enforceable contract. My daughter thinks it is entirely possible that the dealership if not even familiar with the law, that is regulated by the FDIC, because many dealerships do not even send their finance managers to schoolit is just baptism by fire.

At this point I have filed numerous complaints about Olathe Chrysler Dodge Jeep, or Landers, and the home office is based out of Little Rock, Arkansas. I have filed with the Attorney General of Kansas, KC BBB, my local KC FDIC office, sent an e-mail to Chrysler, as well as other sources that should be able to aid me in resolving this matter. While doing research online, I noticed that this dealer group has numerous other complaints, not only with Rip Off Report but with the Attorney Generals office and local BBB offices. I am not aware, but hopefully should soon find out, if they have ever had complaints of this nature with the FDIC.

If anyone else has had problems with this dealer group, I urge you to file with your local agencies and state government. This dealerships business philosophy does not seem to be quality over quantity, but quantity no matter what the cost may be. Dealer franchises like this fail to recognize that it is more cost effective to keep current customer, and gain referrals out of them, than to advertise advertise advertise. They are helping to ruin the Chrysler brand name, just when the company is trying to rebuild. Business dealings like this will not help to gain repeat business. The clientele that experience things like this needs to hold this dealer groups feet to the fire.

Here is a listing of their dealershipsthey might very well own dealerships in other states as well, but I only pulled Kansas, Missouri, and Arkansas.

Lees Summit Dodge Chrysler Jeep
Olathe Dodge Chrysler Jeep
Landers Honda
Landers Brothers Buick Pontiac GMC
Landers Brothers Chrysler Dodge Jeep
Landers Brothers Hyundai

n/a
n/a
U.S.A.

This report was posted on Ripoff Report on 07/08/2009 11:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/olathe-dodge-chrysler-jeep-or-landers-mclarty-llc/olathe-kansas-66062/olathe-dodge-chrysler-jeep-or-landers-mclarty-llc-olathe-chrysler-dodge-jeep-landers-mcl-467684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Comment

Update

AUTHOR: Christina - (United States of America)

POSTED: Friday, October 15, 2010

Unless your post is directly related to my complaint, please refrain from posting extraneous material, such as making specious commentary that the Federal Reserve Bank is a cartel. Your posts on this website are distracting and divert attention from the real problem at hand, THIS DEALER GROUP. This dealership is not a mortgage lender, and does not do IO or ARM loans.  

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#4 Consumer Comment

NATIONWIDE ALERT: Chrysler Corp. is linked to the Federal Reserve. The Federal Reserve is a private corporation that is owned by a cartel....

AUTHOR: Karl - (USA)

POSTED: Friday, October 15, 2010

of bankers who were responsible for manipulating MILLIONS upon MILLIONS of people in the USA into taking out ARM's (Adjustable Rate Mortgages) and Interest Only Mortgages, in my opinion.


Any company linked to the Federal Reserve should be BOYCOTTED!!!!

*Anyone can 'Google' this- WHO OWNS THE FED?, and go to the site with the 5 charts to see who makes-up the Federal Reserve. 
(Pay attention to 'Chart 3' where Chrysler Corp. is listed.)

P.S. "FED SONG" and "FED SONG 2" are available at the BANK OF AMERICA page of this site.

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#3 Consumer Comment

Reply to recent comment from Olathe Chrysler Jeep

AUTHOR: Christina - (United States of America)

POSTED: Tuesday, October 12, 2010

I just now, after about a year, a comment was finally received from this dealership on my report (and the person that commented is a co-owner).

This was not an honest mistake, by any means. To anyone who reads the original Rip Off report you will see that the dealership co-owner did not even address the contractual issues (not supplying any of the paperwork, to take home, at close) and only mentioned the hail damage . . . nothing else. A hail damaged vehicle was the least concern from this dealership in the overall scheme of things. The co-owner yelled at my daughter, when she attempted to help me resolve my situation (because they refused to deal with me), and stated they were "going to hold my feet to the fire" regardless of the legal ramifications of doing so. Although they finally released me from the contract, obviously because they realized they were not complying with REG Z, it still doesn't exuse the ill behavior and treatment that was received from this dealership; there behavior was not only odious, but flippant and absurd. The credit union involved in purchasing the contract even had to get involved; they stated they would refuse to cash the contract if a runner dropped it off.

If you plan on buying a vehicle, from this dealership, or the dealer group Landers in general, I encourage you to look throughout Rip Off for customer comments; I would also suggest that you contact the BBB, Attorney Generals office, and if you have contractual issues with the dealership to write to the FDIC (for REG Z violations) so they can be fined accordingly. Issues such as these have to be brought to light in order to prevent others from experiencing the same negative experience, and to know that there are legal ramifications to improper business practices. You might even want to hire an attorney if push comes to shove. I'm not at all impressed with the dealerships tactics, and it might be duly noted to the owners of the dealership that it is cheaper to obtain referrals from customers than to advertise extensively. Who would refer an friend, much less anyone else, to this dealership when facts such as these exist?

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#2 UPDATE Employee

our side

AUTHOR: jeff - (United States of America)

POSTED: Tuesday, October 12, 2010

general manager

1 purchased 30 new hail damaged cars from mfg in july 2009.i advertised them in the kansas city star full page ad for approx 30 days as hail damaged,greay buys.

customer came in 3 times drove vehicle and said he wanted to purchase.customer took delivery of mini van and proceeded to sign his paperwork.price was never changed it was explained rebates had to be added to selling price for state tax purposes then given back to customer as down payment.

customer understood this explanation,and also understood this was the last hail damaged mini van at this special price and their were other consumers waiting to purchase van.

this was not a transaction that hapened on first visit.customer had several days to make a decision and in the meantime other interested parties became involved.in retrospect i think i let this get personal which was a mistake.we sold the van the next day.were honest people.

 

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#1 Author of original report

Olathe Dodge Chrysler Jeep Or Landers McLarty LLC. Olathe Chrysler Dodge Jeep, Landers McLarty LLC., Kansas, Missori, Arkansas, Consumer Protection Act, Bait and Switch, Lowballing, Attorney General, BBB, FDIC, Chrysler, Olathe Kansas

AUTHOR: n/a - (U.S.A.)

POSTED: Saturday, July 25, 2009

The dealership, after several days of bickering, finally gave me all of my paperwork...this included all original paperwork as well. This means that they realized that they were violating laws, and that indeed my contract was not legally enforcable. I still have several complaints filed, that include, but are not limited to, the BBB of Kansas City, the Attorney General of Kansas, as well as the FDIC.

Olathe Dodge Chrysler Jeep, or Landers McLarty LLC., has to be one of the most unsscrupulous businesses that I have ever come into direct contact with. I would never recommend, even to my worse enemy, doing business with any of the Landers McLarty dealers. Do a search, and you'll see just how many complaints they have with Rip Off Report. Contact your state Attorney General and do a BBB search, you'll see complaints as well. I can only imagine how many consumers they have done this to in the past, and have gotten away with it do to lack of consumer knowledge. And they'll probably keep doing business in this fashion until the hammer falls on them. Landers McLarty should be ashamed of themselves.

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