Report: #192807

Complaint Review: Onforce.com - New York New York

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  • Reported By: florida Florida
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  • Onforce.com 5 West 37th St. New York, New York U.S.A.

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Onforce.com is a computer repair dispatch company where corporate America sends computer repair jobs to sub contractors.

Onforce charges the client $11.00 and the technician 10 percent of the total order, which in itself is a rip off.

If a there is a complaint against the technician, Onforce takes away all jobs from the technician even if the complaint is unsubstantiated and even before it is investigated.

I have found that there might be enough technicians screwed by Onforce to warrant looking into a class action lawsuit.

florida, Florida

This report was posted on Ripoff Report on 05/22/2006 07:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onforcecom/new-york-new-york-10018/onforcecom-company-does-not-treat-its-providers-properly-does-business-nationwide-192807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 General Comment

Suspended Permanently

AUTHOR: wbest - (United States of America)

POSTED: Thursday, September 01, 2011

To make a long story short
I got Suspended Permanently do to my son some time ago was do work for onforce and had a problem with them paying him for a job that was due to him, He called to confirmed before going and when he go to the job they canceled to on the spot. He wanted to get paid for his time in full why not they confirmed the morning they should pay..

Well I signed up myself with onforce and after too nice jobs I did, they suspended me because of my son. Thats not what they said in about way but???  But what I think happened was I went to a job just like my son,, Before going they confirmed go to job when I got there  the equipment was not on site, But I had them pay me anyway I drove an hour and fare is fare. That and I post for more money on jobs, I dont think they like that neither.

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#5 General Comment

onforce pro buyer

AUTHOR: vvinceman - (United States of America)

POSTED: Friday, March 11, 2011

if you get suspended forget it
 the appeals committee should change its name to rubber stamp committee
they don't want to hear your side and they don't even bother to ask

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#4 UPDATE EX-employee responds

OnForce's marketing model is eschewed to the buyer

AUTHOR: Indiana Yelserp - (U.S.A.)

POSTED: Wednesday, January 21, 2009

OnForce is a body only broker. That is they do not take any part in the process and/or logistics for the call. They simply allow the buyer to contact several providers via email with notice of a project, which has a set fixed price or a rate per hour on site. The subject of the cost of travel to and/or from the site is not addressed.

The provider then must race to the OnForce URL and enter a security code to see an overview of the project. One or more 90-second counters are displayed. One is the provider's counter the others represent other providers that are viewing and looking to accept or bid on the same project.

The providers have three options after the 90-second timer has expired. They can accept the project at the rate quoted. They can reject the project. Or, they can make a counter offer. Here again, the options are to increase the flat fee or the rate per on site time. No accommodations are made to address the travel issues.

The end result is the first provider to accept the call gets it, in most cases. If no one accepts the buyer first offer, the buyer generally selects the lowest counter offer. It comparable to a John driving by a bunch of street walkers with sign on his car stating how much he is willing to pay. The first streetwalker to the curb gets the trick. The OnForce marketing model has turned the industry's independent service providers into two-bit streetwalkers.

OnForce charges the buyer a flat fee of less than $20.00 per service call posted. OnForce charges the provider 10% of the fee paid to the provider by the buyer at the completion of the service call and the return of any parts if applicable.

The buyer typically pays within three business days of the call's completion and return parts can be tracked. It takes another three business days for the funds to be transferred to the provider's bank account. The average time is 6 to 10 business days from the completion of the call to money in the bank. With no travel consideration, it's like asking the elephant to cover his own expenses to the job site, work for peanuts, and then take 10% of the peanuts.

The only verbal communication with OnForce is in regards to an active service call. All other communications are via email or post. They refuse to discuss the cost of travel issues. They refuse to even discuss the potential of amending the counter offer process to include an option for addressing travel costs and/or changing the flat rate to an hourly rate portal-to-portal.

If a provider has their email forwarded to their Blackberry, they can stop in the middle of a service call and attempt to log on to the OnForce URL and accept or bid on a call. The truth is, the Blackberry is to slow and a provider with a land link always wins the call. We have heard of two cases where providers were in accidents because they were trying to get to Onforce's URL via their Blackberry. A couple of more and there may be a class action case.

In addition to the aforementioned, there is little or no opportunity for the buyer and the provider to build a relationship. There is no guarantee the appearance presented by the provider is the image the buyer has in mind. Let a lone do the job.

We work with some buyers that call us when some of the streetwalkers they have contracted with fell short of the mark and the project is in jeopardy. Many were working for less than $20.00 per hour. They looked geek. One was so poor he did not have a cell phone nor a vehicle. He got to his calls via public transportation and/or walking.

Onforce would be a more balanced service if they made allocations for travel costs in the biding and pricing processes;. Stopped treating the provider industry like a bunch of two-bit streetwalkers; Get rid of that 90-second timer rat race and provided a real person to talk to.

Regarding OnForce's treatment of providers, to say the provider is treated poorly is an understatement. With the OnForce organization, the provider is guilty until proven innocent. In addition to other examples, of the kind listed for this rebuttal, we know of one case where a buyer made a typo error in rating the provider. Both the provider and the buyer have given notice to OnForce regarding the error, OnForce still has yet to correct the provider's rating three months later. Once OnForce finds out who we are, we will be dropped. The bottom line is the provider has little or no recourse.

We are catching wind that a few buyers have lost accounts due to the low level of professionalism provided by OnForce services. In summary, you often get what you pay for.

We hope this helps your reader understand how OnForce works and what impact they have had on the Independent Service Provider Industry.

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#3 Consumer Comment

"Cost of doing Business"

AUTHOR: Hrcarty - (U.S.A.)

POSTED: Wednesday, November 21, 2007

The fact that Onforce charges 10% of each call completed by a tech is in my opinion not a bad deal at all. If you compare it to the cost of advertising. Onforce contacts you with available jobs and you have the opportunity to make an offer if you feel the job requires a high price. If your price is not met, you do not have to accept the job. I guess my main point is Onforce is voluntary, if you dont like what they charge, dont do work for them!

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#2 Consumer Comment

Process flawed.

AUTHOR: Klaw22 - (U.S.A.)

POSTED: Friday, July 20, 2007

Yes, they may have an alleged procedure for dealing with deactivations, however,

Any unpaid work orders you have will not be paid if not closed/paid within 3 days of your deactivation. Most clients take much longer then 3 days to pay the WOs.

On going work you have that isn't scheduled within 24 hours will be removed from your profile, meaning you can't get paid for it or are forced to go outside of OnForce to get paid for it.

Deactivations happen instantly and without any recourse or rebuttal from the provider. We had a client call and complain that we didn't show up at a 3pm appt. They called at 3:30pm, we were deactivated at 3:45pm without notice, request for information, or any follow up of any kind. We had over 14 open work orders at the time, over 200 closed with a rating of 5.9/6. We had made OnForce plenty of money and always took care of our clients.

The facts were that we had arrangements with the site contact to service the call the next day because they had to leave early. We gave that info to the clients contact and were all set to service next day.

In the meantime we were deactivated instantly w/o notice.

If you don't believe this, simply check around you will find tons of reports of people being deactived and suspended without even knowing there was a problem, and without any option to discuss it BEFORE ACTION IS TAKEN.

The "appeals process" takes 2 weeks MINIMUM. All the while you are not receiving work, looking bad, and losing money on work you have already done because of it.

I don't see how this is fair OR good/legal business practice at all.

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#1 Consumer Suggestion

There are resolutions to being de-activated at OnForce.

AUTHOR: Rod - (U.S.A.)

POSTED: Thursday, May 25, 2006

OnForce has a provider advisory council that reviews all de-activations that are contested. The provider advisory council has the authority to override OnForces decision to de-activate a provider. All you have to do is appeal your de-activation.

Another alternative is to call OnForce and explain your side of it.

I am a service provider for OnForce and it is made very clear when you apply that there is a 10% fee for all work orders completed through OnForce. This should have been no suprise to anyone.

There is no requirement to accept any work order at any time. If you don't like the terms of the the work order or OnForces policy you are not penalized in any way for not accepting a work order that has been routed to you.

The system at OnForce works very well if a service provider has a complaint or problem. All you have to do is talk to them and try to get it resolved.

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